BMW of Kansas City South

Service experience I highly recommend this dealership. The sales staff was professional and the service department is exceptional. Clinton Wong has been my primary servi I highly recommend this dealership. The sales staff was professional and the service department is exceptional. Clinton Wong has been my primary service advisor since I bought my car and he and the staff are highly knowledgeable and thorough and exhibit a high level of customer service. More

Excellent service The staff member is excellent in greeting us. Remember ms who we are. Knowledge about products and performance. The location has a great place to rela The staff member is excellent in greeting us. Remember ms who we are. Knowledge about products and performance. The location has a great place to relax and wait. Also great refreshments while you wait. Makes a huge difference. More

Bad luck Staff pleasant enough. But....terrible communication & felt I was being overcharged. Ended up towing car else where . Won’t be going back. There is RA Staff pleasant enough. But....terrible communication & felt I was being overcharged. Ended up towing car else where . Won’t be going back. There is RARELY a loaner car available despite promises to the contrary when I purchased the car. More

Replace tired and oil change Very friendly and helpful... Derek gave clear explanations of process and called when auto was finished. Auto was clean and ready as promised. Appre Very friendly and helpful... Derek gave clear explanations of process and called when auto was finished. Auto was clean and ready as promised. Appreciated the professional environment. More

Emergency service Timely and complete response to my service request from Paul and direct engagement from Keith our sales professional who we worked with in December wh Timely and complete response to my service request from Paul and direct engagement from Keith our sales professional who we worked with in December when we purchased the vehicle. More

Paul is very professional! Paul is service is amazing. I highly recommend him. He takes his time explaining everything and does not try to sell us services that we do not need. Paul is service is amazing. I highly recommend him. He takes his time explaining everything and does not try to sell us services that we do not need. More

Great client experience all around I have bought from this dealership prior and they made me feel like my business was important to them. They worked with me to find the car that I want I have bought from this dealership prior and they made me feel like my business was important to them. They worked with me to find the car that I wanted and were patient with me as I asked questions and decided among a few different models. More

GREAT SERVICE We have purchased three BMWs from this dealership because Keith in sales is a great salesperson and has really gotten to know us, so he's able to make We have purchased three BMWs from this dealership because Keith in sales is a great salesperson and has really gotten to know us, so he's able to make good suggestions and Paul in the service department is always very helpful, patient and takes care of whatever we need. Great staff. More

Paul was great as usual! Paul was quick to schedule my service and was a pleasure to work with from beginning to end as usual. I highly recommend Paul for your service needs. Paul was quick to schedule my service and was a pleasure to work with from beginning to end as usual. I highly recommend Paul for your service needs. More

Very satisfied! I had already gone to another dealership. I was not happy with how I was treated nor the professionalism of the salesman. Then I went to Hendrix and I had already gone to another dealership. I was not happy with how I was treated nor the professionalism of the salesman. Then I went to Hendrix and I am so very happy that I did. Everyone was so kind, nice, and helpful. Everything was explained. I was not pressured AND I got the vehicle that I always wanted. I didn’t think I would ever get it but I did! My salesman, Giuseppe, was fun to work with, took the time to set the car up for me, and treated me like an old friend instead of a “sale”. I am telling all of my family and friends about this dealership. I WILL be back! More