BMW of Kansas City South

Excellent and Outstanding Customer Service The moment I walked into the dealership i was greeted with TOP NOTCH service while in the process of purchasing my very first BMW vehicle. The patienc The moment I walked into the dealership i was greeted with TOP NOTCH service while in the process of purchasing my very first BMW vehicle. The patience, hard work, and dedication spoke volumes of the team that worked with me to ensure me of becoming a very pleased and satisfied customer to purchase many BMW vehicles in the future. More

Service I had a bad experience with another BMW dealership in the area. As a woman, it can be difficult getting good service without feeling pressured and ta I had a bad experience with another BMW dealership in the area. As a woman, it can be difficult getting good service without feeling pressured and taken advantage of. I moved south of the river and decided to give Hendrick BMW a shot. I was greeted at the door by a friendly service rep named Clinton. I dropped my car off and they provided an Uber to and from work for me they provided in oil change and also took care of a couple of recalls that were attached to my vehicle. They performed the services that I requested without selling other things that needed to be done to my vehicle. They went above and beyond and I will definitely be going back. Highly recommended. More

Taking care of an old beamer Paulie Ranker and his team did a great job inspecting and correcting age associated problems with my 2003 X5. While the work took longer than I antici Paulie Ranker and his team did a great job inspecting and correcting age associated problems with my 2003 X5. While the work took longer than I anticipated, the problems were all addressed. More

On time great service In for oil change. No big deal. They did the work required on a timely basis. Will continue to go there for all future service In for oil change. No big deal. They did the work required on a timely basis. Will continue to go there for all future service More

everything was well-done and people were great - Clint From start to finish, the experience was great. Clinton was my advisor, very attentive and followed up promptly. I would not have changed a thing. From start to finish, the experience was great. Clinton was my advisor, very attentive and followed up promptly. I would not have changed a thing. More

Service Poor communication regarding status of my vehicle. Lack of urgency to schedule my vehicle for service despite my stated concerns about safety while dr Poor communication regarding status of my vehicle. Lack of urgency to schedule my vehicle for service despite my stated concerns about safety while driving it. lack of follow up by the service manager after being told he would contact me. More

Brake repairs Great communication throughout repairs. Appreciate and use the coupons offered.. I will return for future visits. Loaner car appreciated and fun Great communication throughout repairs. Appreciate and use the coupons offered.. I will return for future visits. Loaner car appreciated and fun to drive a new model. More

Great Information My service adviser was up front and honest with the process. However, I was not happy with them pricing structure of their parts compared to MSRP pric My service adviser was up front and honest with the process. However, I was not happy with them pricing structure of their parts compared to MSRP pricing paid. More

Our pleasure. My wife’s lease was up on her X5edrive unfortunately BMW did not extend this model. We were looking at the 2019 X3 my wife had had some damage in the My wife’s lease was up on her X5edrive unfortunately BMW did not extend this model. We were looking at the 2019 X3 my wife had had some damage in the 34k miles on the car. Billy andGiuseppi found a way to forgive the damage and put her into the X3. In the mean Time I saw an 2015 X1 i liked and test drove. I bought it. Overall a most present experience. Helpful staff and generous deals. More

Great Service It’s not often your service professional is not only knowledgeable, but kind and thoughtful as well. In my opinion one of the best service experiences It’s not often your service professional is not only knowledgeable, but kind and thoughtful as well. In my opinion one of the best service experiences possible. More