BMW of Kansas City South

Quality customer care Customer care team (service) listens to issues, correctly diagnoses symptoms, initiates repairs & delivers an immaculately clean vehicle when repairs Customer care team (service) listens to issues, correctly diagnoses symptoms, initiates repairs & delivers an immaculately clean vehicle when repairs are completed. each team member seems to take ownership of the concern correction. More

Car purchase My rep Kalene was the beat, she had a great personality and very accommodating. My finance manager was great as well. Great dealership and staff. My rep Kalene was the beat, she had a great personality and very accommodating. My finance manager was great as well. Great dealership and staff. More

actually very bad They were very kind to fit me in on the same day. The delay was unacceptable And they had no shuttles or loaners to offer. The customer waiting area They were very kind to fit me in on the same day. The delay was unacceptable And they had no shuttles or loaners to offer. The customer waiting area is minimal and has no features of convenience or practicality. And after all of that the problem was not solved and now I stood have to go back for a second visit to fix a simple tire problem The reason poor move visit Was service not sales in this feedback is about my experience with a service team I hope it gets communicated accordingly More

Great Dealership and Service Department The employees at this dealership are outstanding. They go out of their way to expedite your service visit. My service advisor was Paullie. Outstand The employees at this dealership are outstanding. They go out of their way to expedite your service visit. My service advisor was Paullie. Outstanding employee! I will always come back to this dealership. Four different employees offered me refreshments while I was there! Great group of people! More

outstanding my experience with bmw is not great cuz of the name bt cuz of the people that works there...from the receptionist and even the stuff that even not wor my experience with bmw is not great cuz of the name bt cuz of the people that works there...from the receptionist and even the stuff that even not workin with me are very nice n professional, Ms. KALENE DUNN was the one assist me and shes amazing smart very sweet n really accommodating will make u feel family .. she made sure i got the best deal and got the car that suit me she .. she sooo good i wasnt even gonna buy a car cuz i didnt like the one i went there for, bt she asked me wat im lookin for n show me a car that i didnt know bout with all the stuff i wanted and then some. and best deal possible i've been through alot of car dealerships in the past but BMW KANSAS SOUTH by far is the best one i know... thanku all very much.. i love ti be a part of the bmw family😀😀 More

Wonderful!! They were all super pleasant to work with!! They kept me updated through the whole process! They gave me a full report on my car and identified all up They were all super pleasant to work with!! They kept me updated through the whole process! They gave me a full report on my car and identified all upcoming issues that will eventually need replaced as well. Had an amazing experience and will be back! More

Warranty Service. Part ordered so had to return for service. Repair made and completed on time. I’m happy with service. Paulie arranged for ride home since no loaner av Part ordered so had to return for service. Repair made and completed on time. I’m happy with service. Paulie arranged for ride home since no loaner available. More

Excellent from the top down Sales and service staff are excellent. GM also has a hands on style of managing every aspect of business, ensuring customer satisfaction at all levels Sales and service staff are excellent. GM also has a hands on style of managing every aspect of business, ensuring customer satisfaction at all levels. I recently located from CA, and I’m impressed with BMW of kc south. One of the best I’ve seen. Thank you for your service. More

Very satisfied with the service! I am very satisfied with BMW of South KC. My advisor, Clinton, is very knowledgeable and thorough. I appreciate that he tells me what needs to be do I am very satisfied with BMW of South KC. My advisor, Clinton, is very knowledgeable and thorough. I appreciate that he tells me what needs to be done and what can wait a but. That honesty is very important to me. The only negative is that, when you need a loaner car, it can take two weeks to get in. Sometimes it’s not always wise to wait that long. All in all, I will continue to bring my car to BMW of South KC and hope that the loaner situation will improve. More

Great experience Easy, efficient and fun car buying experience! I would highly recommend Rodkem and the entire BMW team. Felt we were treated very fairly and are exci Easy, efficient and fun car buying experience! I would highly recommend Rodkem and the entire BMW team. Felt we were treated very fairly and are excited about the car! More