BMW of Kansas City South

3 trips back and still not fixed First off, you had my vehicle for almost 2 weeks total. New fuel pump was intsalled, drive 2 minutes and a check engine light came on and car shook l First off, you had my vehicle for almost 2 weeks total. New fuel pump was intsalled, drive 2 minutes and a check engine light came on and car shook like crazy. This is after spending $2500 on pump, miscellaneous, & maintenance. Trip #2 fuel pump replaced, drove maybe 50-75 miles, check engine light came on car shook like crazy. Trip #3, diagnosed this time as bad coil on #2 cylinder, $1100 quote. To top it off after I said no, they backed the quote down to $2-300 to replace just the bad one. Why are you guys recommending replacing parts that aren’t bad? I feel this was misdiagnosed from the get go. At least catch it the 2nd time in. I came and picked up my vehicle and have lost all trust in your “shop”. I’m taking it elsewhere to have repaired currently. I will never return here, I feel sorry for all the customers that you do this to. Paul was great....to bad he was off work and I had to deal with all the others More

Excellent Service was excellent as well as the repair. Clinton Wong is an outstanding service representative and went over additional service requirements. Cost Service was excellent as well as the repair. Clinton Wong is an outstanding service representative and went over additional service requirements. Cost of service a little high but not unexpected. More

Car service The team at BMW KC South was enormously professional on ensuring the service to my vehicle received the proper maintenance care. The team was very in The team at BMW KC South was enormously professional on ensuring the service to my vehicle received the proper maintenance care. The team was very informative on addressing quality of maintenance. More

Easy to do business with! It was a very nice experience. The staff was very attentive and friendly. My husband and I were greeted immediately and while we had to wait a few min It was a very nice experience. The staff was very attentive and friendly. My husband and I were greeted immediately and while we had to wait a few minutes, they made us feel welcomed. More

Service takes too long to complete I understand that I dropped it off and said time was not a giant factor. But almost 6 hours to get an oil change and service done? Next time I’ll just I understand that I dropped it off and said time was not a giant factor. But almost 6 hours to get an oil change and service done? Next time I’ll just tell you guys I’ll wait or that i’d like it done in 2 hours or less. I dropped off at 920, came in at 2 because I called to see if it was done and then waited 45 minutes to have you guys wash the car. Had I known it was going to take 45 minutes to wash and clean it out i would’ve just left with it and laid for a car wash even though at $90 for a service I might as well wait for it to get done. I’m not sure what you pay your techs or what they’re doing back there but if I buy another bmw it won’t be there and it sure as xxxx isnt going to be serviced there. i like all the people. The place is clean. Everyone is friendly. But it shouldn’t cost $90 and take 5-6 hours to get an oil change, an inspection and a car wash. More

I Do Really Like My BMW Mr. Edquist (manager) was able to solve a problem that had arisen during my purchase of a pre-certified BMWx5. The car dives beautifully and I like Mr. Edquist (manager) was able to solve a problem that had arisen during my purchase of a pre-certified BMWx5. The car dives beautifully and I like the running board feature. The car was offered at a fair price. There was an issue with one of the salespeople but this is being addressed. More

Great dealership experience We felt welcomed from the moment we walked through the front door. Everyone we came into contact with was knowledgeable and courteous. Keith was perso We felt welcomed from the moment we walked through the front door. Everyone we came into contact with was knowledgeable and courteous. Keith was personable and patient with us throughout the test drive and buying process. Jhoda was awesome to work with. The business manager, Jordan, made the signing process efficient and as quick as possible. More

Professional and efficient Professional service and explanation of work performed. Quick execution of needed service. Courteous and friendly. They cared about my satisfaction. Q Professional service and explanation of work performed. Quick execution of needed service. Courteous and friendly. They cared about my satisfaction. Quick and easy access to facility. More

Welcoming The entire staff was involved, it was a late night and they insisted I was not an inconvenience. I understand they wanted the sell but their approach The entire staff was involved, it was a late night and they insisted I was not an inconvenience. I understand they wanted the sell but their approach felt so much more than that. It was an experience not just a purchase - Buying a car has never been so easy thank you More

Amazing This is the best team of service department personnel in Kansas City! If you have not had a chance to visit BMW of Kansas City South, book an appointm This is the best team of service department personnel in Kansas City! If you have not had a chance to visit BMW of Kansas City South, book an appointment now. More