BMW of Kansas City South

Great buying experience Bought a CPO from this dealership. Had great buying experience. First visit was just drop in and second visit was with appointment with equally good a Bought a CPO from this dealership. Had great buying experience. First visit was just drop in and second visit was with appointment with equally good attention. They strive to understand customer’s need and preferences to find a right vehicle for you v/s selling what they have. They also do not force you to buy post sell packages/services like i had experienced with few other dealerships. I would recommend this dealership. More

Professional service The service writer, Paulie, listened to my concerns and conveyed them to the technician which helped him locate the issue and take appropriate correct The service writer, Paulie, listened to my concerns and conveyed them to the technician which helped him locate the issue and take appropriate corrective action. Happy to say problems were resolved with some of the work covered under warranty. More

Could be excellent everything at the dealership was as it should be, but the owner/general manager should test the phone system. Would seem there would be an easy fix fo everything at the dealership was as it should be, but the owner/general manager should test the phone system. Would seem there would be an easy fix for something that has to be causing frustration for customers. (Appears this survey is a similar opportunity.) More

Sam Newton is a rising star who took the time and effort to make this a great buying experience. Chandler and Teresa were also professionals and made my first is a rising star who took the time and effort to make this a great buying experience. Chandler and Teresa were also professionals and made my first BMW buying experience one to remember. More

Friendly service The waiting area is clean and quiet, they focus on keeping you comfortable while you are waiting for your service. They were on time with their servi The waiting area is clean and quiet, they focus on keeping you comfortable while you are waiting for your service. They were on time with their service. More

Great customer service! The service team provided a great customer service, attention to detail and provided constant updates on the status of the repairs. The team was prom The service team provided a great customer service, attention to detail and provided constant updates on the status of the repairs. The team was prompt, professional and trustworthy. More

A Class Act BMW of KC South created a very comfortable and fun experience. I worked with Guiseppe Baldin who was very real and personable. He listened to me and BMW of KC South created a very comfortable and fun experience. I worked with Guiseppe Baldin who was very real and personable. He listened to me and offered his knowledge and expertise in a very relatable way. The whole process of buying a new X5 was smooth and effortless and just plain fun. BMW of KC South is a class act. Everybody I have met there from service to sales to finance is friendly, helpful and a true professional. I love my X5 and know I had excellent guidance in making my decision. More

purchase and repair l was told one number and have a different number on paper during signing , l was upset and left, l have been planning on getting the vehicle and had l was told one number and have a different number on paper during signing , l was upset and left, l have been planning on getting the vehicle and had to cancel 2 meeting to get there. l am a man of my word so that did not sit well with me, l know is salesman way but once something is agreed on by both parties that should stand in a classy environment like BMW dealerships More

Excellent Staff was VERY helpful in helping me with my purchase of trade in and helping me with my new car STAFF went ABOVE and BEYOND. Staff was VERY helpful in helping me with my purchase of trade in and helping me with my new car STAFF went ABOVE and BEYOND. More

Amazing customer service! I was on my way home from out of town and had some issues with my BMW but they were able to work me into their schedule even though it was already ful I was on my way home from out of town and had some issues with my BMW but they were able to work me into their schedule even though it was already fully booked. They were able to take care of my issues and inform me or further recommendations. My service department guy was awesome, very much appreciated! More