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BMW of Kansas City South

Kansas City, MO

4.9
2,087 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,087 Reviews of BMW of Kansas City South

September 30, 2021

Norm was awesome as always. He kept me in the loop on what was needed to repair my car, and had it completed in a timely manner More

by Stuart.Williams2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Bayer, Norm Michael
Oct 02, 2021 -

BMW of Kansas City South responded

Stuart.williams2, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!

September 28, 2021

Very pleased with BMW of Kansas City South after getting frustrated with another dealer's service department. Thank you John Strode for restoring my faith in BMW. More

by Jim M.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Strode
Sep 29, 2021 -

BMW of Kansas City South responded

Jim M., thanks for your praise and kind comments about our team. Thank you again for the great review!

September 28, 2021

My service advisor, Norm, has always been very professional and helpful. Normally, I'd repeatedly follow-up and double check everything with the service department to make sure the services are pe More

by M. Forrest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Sep 30, 2021 -

BMW of Kansas City South responded

M. Forrest, thank you so much for your high rating! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 25, 2021

I needed some minor maintenance related to some new tires. Norm got me in and out quickly... other dealerships would have made this a painful process over several hours. Very glad that I made the swi More

by DavidfromKC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Sep 27, 2021 -

BMW of Kansas City South responded

Hi Davidfromkc, thank you for taking the time to leave a review for us at BMW of Kansas City South. We're happy we could meet your expectations! We look forward to your next visit! Take care!

September 24, 2021

As always, my service advisor John Strode took stellar care of my vehicle and me. He always makes sure my car is running like new when it leaves the shop. I personally wouldn't go to any other service adv More

by Jwymore.01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Strode
Sep 27, 2021 -

BMW of Kansas City South responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We're looking forward to your next visit with us!

September 24, 2021

I didn't have the opportunity to buy from this location, but our service writer, John Strode does a fantastic job when we come in! More

by Shawneverhart1021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Williams
Sep 27, 2021 -

BMW of Kansas City South responded

Shawneverhart1021, reviews like this give us motivation and help us ensure we provide high-quality care. Feel free to reach out to us if you need anything. Have a wonderful day.

September 24, 2021

1,500 miles from home and we needed service . From start to finish Norm and the BMW of Kansas City South team were phenomenal. They very clearly explained what needed to be done and distinguished the "nice More

by rharveywa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Sep 27, 2021 -

BMW of Kansas City South responded

Rharveywa, we really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Kansas City South!

September 23, 2021

Fast service. I met my technician, Tyler. Norm was Fast service. I met my technician, Tyler. Norm was amazing. He made my day!!! Highly recommended. More

by julie.cannady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Sep 27, 2021 -

BMW of Kansas City South responded

Julie.cannady, it's experiences like yours that really keep us motivated! We hope you have a great day!

September 21, 2021

Even though I bought my BMW from Carvana, BMW of Kansas City South has treated me like I bought it there. Highly recommend Norm Michael who works in service has been amazing and gets my car in and out o More

by jacob williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Sep 23, 2021 -

BMW of Kansas City South responded

Jacob Williams, we're glad to hear you enjoyed your visit. We hope to see you soon!

September 15, 2021

Paullie Ranker is the best. He is courteous and very responsive to his clients. I was impressed by everyone I met in the service department at BMW of Kansas City South! More

by kacolby25
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Sep 16, 2021 -

BMW of Kansas City South responded

Kacolby25, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!

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