BMW of Kansas City South

They exceed my expectations every time. I brought in my car for a battery change. Clinton, my advisor, arranged for a ride after I dropped off my car. After the car was ready, he then also arranged for a r car for a battery change. Clinton, my advisor, arranged for a ride after I dropped off my car. After the car was ready, he then also arranged for a ride to pick me up from my home to get my car back. I didn't have to deal with Uber or request a ride from someone else. While the car was in the shop, they also made a few recommendations to keep my car in great condition. Overall, very pleased with their professionalism. More

Computers went down. We spent 4 long hours. they should have used that downtime more effectively. Ie programming key fobs, personalizing the car features, etc have used that downtime more effectively. Ie programming key fobs, personalizing the car features, etc More

Clinton was great and service was fast. The team inside were wonderful with my son while we were waiting. I was very grateful for the friendliness of all the staff. were wonderful with my son while we were waiting. I was very grateful for the friendliness of all the staff. More

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Paullie the service rep. was awesome. He explain things very well. I will deal with him only when I come in. He didn't look at me as a women and figure I didn't know nothing very well. I will deal with him only when I come in. He didn't look at me as a women and figure I didn't know nothing More

Fantastic understanding of serving the customer due to the culture that has been developed by ownership and upper management. The Hendrick way as administered thru a family run business is exactly the typ the culture that has been developed by ownership and upper management. The Hendrick way as administered thru a family run business is exactly the type of company I strive to represent in my business. More

Just had one of our Bimmers in for some maintenance to the brake system. Everything went perfectly as always. Clint was my service advisor and as usual he was super helpful and kept me informed about what the brake system. Everything went perfectly as always. Clint was my service advisor and as usual he was super helpful and kept me informed about what was going on. More

Excellent customer service, Clinton Wong is outstanding. While waiting for initial feedback for work to be identified I visited the sales floor the general manager greeted me inquiring if he could be of ser While waiting for initial feedback for work to be identified I visited the sales floor the general manager greeted me inquiring if he could be of service. More

Great customer service. Would definetly recommend to others. They really listen to me a d had a technical staff ride with me to diagnose issue. Its a pleasure to have a dealership in KC in this caliber others. They really listen to me a d had a technical staff ride with me to diagnose issue. Its a pleasure to have a dealership in KC in this caliber More

Norm was one of the.beat BMW sales people I have had in my 50 years as a BMW customer—from Chicago, Detroit and San Fran...KC Norm is best!...He helped me w honesty to make a decision about my 2003 station my 50 years as a BMW customer—from Chicago, Detroit and San Fran...KC Norm is best!...He helped me w honesty to make a decision about my 2003 station wagon More