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BMW of Kansas City South

Kansas City, MO

4.9
2,087 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,087 Reviews of BMW of Kansas City South

December 18, 2020

The dealership does a wonderful job with customer service. I would recommend this dealership. They do a great job of listening to my concerns. Thanks fir all that you do More

by epope1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Jan 04, 2021 -

BMW of Kansas City South responded

epope1, thank you for your feedback. We are very pleased you had a wonderful experience and look forward to working with you in the future.

December 18, 2020

Very pleased. I value professionalism and upfront honesty. I don’t have time or patience for games. Vida and the BMW team checked every box...and then some! More

by MKOEPPEN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vida Bundy, Michael (Finance). Both 5 Star., Giuseppe Baldin, Keith Heedum, Vida Bundy
Jan 04, 2021 -

BMW of Kansas City South responded

MKOEPPEN7, thank you for your review. We are very pleased you found your experience with Vida professional and honest. We appreciate you working with us and look forward to checking even more boxes in the future!

December 17, 2020

Clinton is always very friendly and helpful. He always works with my needs on any particular visit and makes sure everything goes smoothly I would make the same decision to buy here again and work with More

by DEVINEFARM
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Jan 04, 2021 -

BMW of Kansas City South responded

DEVINEFARM, thank you so much for your feedback. We are so pleased you had a great experience and your interactions with Clinton were friendly and helpful.

December 17, 2020

Service was prompt and courteous as usual; however, the appointment was due to a problem that should have been addressed during a prior visit for a related issue. More

by RWH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Jan 04, 2021 -

BMW of Kansas City South responded

RWH, thank you for your feedback. We're sorry that there was a prior issue and we look forward to making this up to you in the future. Please call our General Manager Jhoda Edquist at 816.501.2700 at your convenience to discuss this so we can ensure your complete satisfaction.

December 16, 2020

My recent experience was like all my previous, the people are very friendly and helpful, knowledgeable service technicians that repair and work on my car, I would recommend my service advisor Clinton Wong to More

by ganoteclayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Jan 04, 2021 -

BMW of Kansas City South responded

ganoteclayton, thank you very much for your feedback. We are very happy that you enjoyed your experience with Clinton and thank you for your recommendation!

December 16, 2020

I get tired of constantly trying to be sold new cars or to sell my car when I bring it in for service. It is unrelenting. More

by GARY87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Jan 04, 2021 -

BMW of Kansas City South responded

GARY87, we regret you felt this way and would enjoy getting even more feedback to avoid this experience for you and our other guests in the future. Please call our General Manager Jhoda Edquist at 816.501.2700 at your convenience and we will work on this together to provide a better experience for all our guests.

December 16, 2020

I cannot stress enough how pleasant Michael was. He is helpful and the epitome a dealership professional who customers enjoy working with. Every department needs a guy like him! More

by BMWstar10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Norm
Jan 04, 2021 -

BMW of Kansas City South responded

BMWstar10, thank you so much for your feedback on Norm. We completely that he is pleasant and professional and we are very pleased you enjoyed your visit.

December 16, 2020

I chose this dealer because of value and quality. In addition I was pleased to see diversity among sales staff. Very clean. Up to date. More

by loriroop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Shields , Chris Shields
Jan 04, 2021 -

BMW of Kansas City South responded

loriroop, Thank you for your feedback. We are very pleased you found our facility clean and diverse and look forward to working with you in the future.

December 16, 2020

Derek Goodhart is one of the best service advisors I’ve worked with. He is friendly and tells me straight up what services are needed and those which can wait if necessary. Derek makes the service experien More

by David S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Jan 04, 2021 -

BMW of Kansas City South responded

David S, than you very much for your feedback about your visit and experience with Derek. We are so glad you had a painless, friendly, professional experience with us!

December 15, 2020

Great day! Nothing better then a smooth visit in service, no ones usually excited to be in service HA! No major repairs needed! Always makes for a great day! Thanks! More

by Mchiera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giuseppe Baldin, Matthew Bayer, Derek Goodhart
Dec 21, 2020 -

BMW of Kansas City South responded

Oh car maintenance... right? We are happy to hear you enjoyed your visit with us and no major repairs needed! Have a great day.

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