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BMW of Kansas City South

Kansas City, MO

4.9
2,087 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,087 Reviews of BMW of Kansas City South

November 28, 2020

Happy with the last services on my BMW 2010 X5 Suv invoking Oil change and front light replacement. Car was clean and service was timely More

by K10
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Dec 01, 2020 -

BMW of Kansas City South responded

Dear K10, Thank you for trusting us with your BMW. We take pride in providing an exceptional service for all of our clients.

November 28, 2020

Wonderful service especially from Norm Michael. As I previously replied, the South Kansas City BMW complex is a wonderful group.. beautiful building, nice and comfy, spacious and warm. The advisor team More

by DBFOXCROFT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Dec 01, 2020 -

BMW of Kansas City South responded

Thank you DBFOXCROFT, Those are very kind words and we appreciate that. Norm does great work, and we look forward to assisting you in the future!

November 28, 2020

Very quick service scheduling during a holiday weekend. Finished the car ahead of my expectations. Great customer service. I’ve serviced my car here several times. More

by dgarlitz0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Dec 01, 2020 -

BMW of Kansas City South responded

Dgarlitz0, We are glad you had a wonderful experience and that we can beat your expectations! Thanks again.

November 27, 2020

Experience was poor. My service advisor Clinton Wong was very curt. I had scheduled to ensure I had a loaner vehicle. Clinton Wong refused to provide one when I arrived. Further, my wait time exceeded the q More

by DTJMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clinton Wong
Dec 21, 2020 -

BMW of Kansas City South responded

Dtjmr, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (816) 895-6228 when you can so we can address this situation directly. Thank you and have a great day.

Dec 22, 2020 -

DTJMR responded

This response to offer resolution comes 4 + weeks after our visit and issue. We have since moved on to another dealership.

November 27, 2020

Clinton is GREAT!!! He is efficient personable and highly knowledgeable ! He waited after hours for me to get there to pick up my vehicle when he leaves at 6 pm More

by Lesliegregor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Dec 01, 2020 -

BMW of Kansas City South responded

Dear Lesliegregor, We are proud of Clinton, as he is always going above and beyond for all of our clients. Thank you again!

November 25, 2020

Great service. They were friendly and courteous. They tried to handle our issue and were very accommodating especially when providing a loaner vehicle. Thanks. Great job! More

by Dnemmers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong, Paul Tracy
Dec 01, 2020 -

BMW of Kansas City South responded

Dnemmers, we're happy you found our staff to be so supportive during your experience here at BMW of Kansas City South.

November 25, 2020

When arrived at the dealership I went inside and was checking out the vehicles, Billy Roskosh introduced himself. Shortly there after did test drive, bought a vehicle. Pleasantly surprised when given More

by SCHMITT2553
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Coit, Samuel Newton, Billy Roskosh
Dec 01, 2020 -

BMW of Kansas City South responded

Hi Schmitt2553, thank you so much for your positive comments about BMW of Kansas City South! Thank you so much again for your feedback! We hope you have a great day!

November 24, 2020

Jhoda the general manager is extremely personable, professional, and courteous. Kevin, our sales advisor, was pleasant and competent. Colin’s enthusiasm was infectious and his extensive product knowle More

by NEARMYER2014
Recommend Dealer
Yes
Employees Worked With
Kevin Bednar, Colin Coit, Jhoda Edquist
Nov 28, 2020 -

BMW of Kansas City South responded

Nearmyer2014, we are glad we could help! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 24, 2020

Excellence....from the Sales Manager Lucas to the follow up from Jhoda the Manager that made me feel like my brother was taking care of me. To Dave the no haggle no bs (badass) finance dude that actu More

by mrsjostock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Reis..... Dave Nicolli , Jhoda Edquist, Lucas Reis
Nov 28, 2020 -

BMW of Kansas City South responded

Mrsjostock, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 24, 2020

This dealership was very clean and made sure the vehicles on the floor were all shipshape and ready for the customers to feel comfortable with the surroundings. More

by Beatrice2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matson, Sales Advisor, Dave Nicoll, Client Advisor
Nov 28, 2020 -

BMW of Kansas City South responded

Beatrice2021, your wonderful feedback and rating mean a lot to us.

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