Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Kansas City South
Kansas City, MO
2,090 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
2,090 Reviews of BMW of Kansas City South
Verified Customer
July 27, 2020
I am extremely disappointed in my experience. I was never given the keys as the car was pulled around and already started when I got ready to test drive; however, after leaving I learned that the keyless rem given the keys as the car was pulled around and already started when I got ready to test drive; however, after leaving I learned that the keyless remote does not work. Because of this, every time I try to enter the car the alarm sounds until I start the car. This was known and not disclosed by the salesman. Good business would have been to make me aware! I didnt think anything of it at the time, but I seen him use the remote to try and see if the horn worked when I was at his desk and he had to go out and manually do it, looking back, I now know it was because the remote does not work and looks like I am breaking into the car every time I get in!! After calling a dealership, at my cost, it will cost over $200 to fix!! Since Friday, I have had to put air in one of the tires 3 different times due to being 10 pounds or more less than the others. This is not only a functional issue, but a safety hazard for my four kids and myself!! As I was looking over the car, I found 2 of the door handles were loose. There were 2 salesmen standing there. When I voiced my concern one asked, " Well does it work?" I replied with "Yes, for the moment but not long term." His reply, "Due to it being functional we will not fix it!!" Extremely frustrating and I almost and probably should have left at that moment! The rude argumentative response was a glimpse into the heart of service. To be fair, the General Manager came buy and was extremely friendly, accommodating, and helpful. He took the keys himself and agreed to fix it up to $400; however, I believe without his knowledge, they only agreed to fix it one of the doors at a later time due to not having the part on hand. I was told the cost was only $100 from the salesman. So instead of fixing both handles and still being half of the cost that the GM stated in expenses and instead of buying the part off a Chevrolet dealer a 1/4 mile down the road, I am waiting for a call to drive 2.5 hours, one way, back and put all of those miles against the warranty you offered, and pay for gas and other expenses for 1 of the door handles to be fixed!! I understand I bought a used vehicle and that there will be wear and minor issues with the vehicle; however, with 1 being a knowingly undisclosed issue that makes it appear I am breaking into the vehicle every time AND one being a safety hazard, I feel they should have been resolved or at minimum the buyer being made aware!! I have never left a negative review nor do I complain, as I understand customer service is extremely challenging. But from a big dealership, I would expect better service and for the cars to be ready to drive off the lot! I am extremely disappointed and would not recommend this dealership!! With all of that being said, Ms. Kim (I believe was her name. The lady at the front desk) was extremely personable and friendly. Also the General Manager was accommodating and welcoming! More
by RODGERSSWR5
Employees Worked With
Stuart, 2.5, Jhoda Edquist
July 25, 2020
Our experience with BMW of Kansas City South has been the most pleasant car buying experience I’ve ever had! Keith was awesome! And, Norm was so accommodating and nice! Thank you!!! most pleasant car buying experience I’ve ever had! Keith was awesome! And, Norm was so accommodating and nice! Thank you!!! More
by E.KNOWLES
Employees Worked With
Norm Michael Five Stars!!!, Keith Heedum
July 25, 2020
We have serviced our cars at KC BMW South since the dealership opened. Everyone is always helpful and friendly. Our first BMW was a 1980 318i. We have owned 5 BMWs since. We just bought our 6th car at dealership opened. Everyone is always helpful and friendly. Our first BMW was a 1980 318i. We have owned 5 BMWs since. We just bought our 6th car at KC BMW South. More
by Fivegaitd
Employees Worked With
Giuseppe Baldin, Clinton Wong
July 24, 2020
Clint and the BMW South KC Team are Rock Stars! They always go above and beyond to take care of me as a customer and do a great job servicing my X3! always go above and beyond to take care of me as a customer and do a great job servicing my X3! More
by LEEANN.THORP
Employees Worked With
Clinton Wong , Clinton Wong
July 24, 2020
Such a relief to deal with good people! The last local shop I dealt with for 3 years is terrible! At least the customer service side of things. I did notice your pricing was a little higher than what I wa shop I dealt with for 3 years is terrible! At least the customer service side of things. I did notice your pricing was a little higher than what I was use to paying. I give Norm a 5. Could would on more competitive parts. More
by bestgen5
Employees Worked With
Norm Michael
July 24, 2020
Pleasant , professional and experienced . Both service Pleasant , professional and experienced . Both service and sales department are great . Paulie and Kevin are exceptional! I will continue to rece Pleasant , professional and experienced . Both service and sales department are great . Paulie and Kevin are exceptional! I will continue to receive service and auto purchases at Hendrick BMW More
by ANNA.CROSSLEY
Employees Worked With
Kevin Bednar, Paullie Ranker
July 23, 2020
This dealer is the real thing! They care about their customers. So much that they got short on loaner cars asked when I could come in and I had no issue running right out. Good thing because there was a customers. So much that they got short on loaner cars asked when I could come in and I had no issue running right out. Good thing because there was a woman waiting for one when I pulled up. They are not short. My car number was 27. I guess being the number one place to get your BMW fixed or serviced has some issues. More
by THEMICAHHILLS
Employees Worked With
Billy Roskosh, Paullie Ranker
July 23, 2020
Huge thanks to Clint Wong, my advisor and Kenny, my tech. Kept me posted and explained everything clearly. The best in KC! Thank you both! Kept me posted and explained everything clearly. The best in KC! Thank you both! More
by Apex_ski
Employees Worked With
Kenny Kinmon, Clinton Wong
July 22, 2020
Best BMW Service in Kansas City by far! I switched to BMW of KC South from the other dealer in town due to service issues. I have not been disappointed. Clinton greeted me by name, knew ex I switched to BMW of KC South from the other dealer in town due to service issues. I have not been disappointed. Clinton greeted me by name, knew exactly why I was there, and came up with a temporary solution while my tire was on order. I could not have asked for anything else. More
by M4
Employees Worked With
Clinton Wong
