BMW of Louisville

Service Andy Anderson , the best . Got me in and out and a next day appointment. Pricing is reasonable Love this location and staffing at this store J Andy Anderson , the best . Got me in and out and a next day appointment. Pricing is reasonable Love this location and staffing at this store Jack Morris More

Excellent service and quality! My X5 is two years old, also my first BMW. I had a Lexus and felt pressure to add service items every time I went in for an oil change. I’ve never had My X5 is two years old, also my first BMW. I had a Lexus and felt pressure to add service items every time I went in for an oil change. I’ve never had this negative experience at BMW LOUISVILLE! Excellent service! More

I didn't expect When Susie and I drove over from southern Indiana to BMW of Louisville at the end of July, we didn't expect to drive home in a new 2018 X3. But we di When Susie and I drove over from southern Indiana to BMW of Louisville at the end of July, we didn't expect to drive home in a new 2018 X3. But we did. Yes, it was time to get a new vehicle, for sure. Our 2005 X3, though she was approaching old age with 258,000+ miles, had never in all those miles left us stranded at the side of the highway. Other than an occasional cough or shiver, she soldiered on. Even so, we felt it was time to replace her. She was our 5th BMW, all of which had been purchased from Bill DeFouw BMW of Lafayette IN or Dreier & Reinbold of Indy. Both of those dealerships had treated us well indeed and we would have readily bought another car from either of them. But they were 160-200 miles away. And so we chose to explore Louisville BMW, a mere 50 or 60 miles. I'm glad we did. An email to BMW of Louisville got us a phone call back from one Lawson McSwain, a polite, friendly but businesslike pro. He promised to help us find the right model and do what he could to help us get the best price possible. That's what he did. He showed us the new X3's available, took us on a test drive in one of them. As well, patient, he persuaded us to also test drive an X2 to find out whether a slightly smaller member of the X-Series might suit us just as well as an X3. Let me say that we were under no pressure or hurry to acquire our new vehicle, but it dawned on us while talking with Lawson, who never pressed us (or, at most, very gently), that maybe this was the time we should go ahead and plunge. After a business-like chat with manager Zack Bell and with the immense, patient help of the business office lady, Aldina, we were, by late afternoon, on our way in our new, dark olive metallic X3. It was, on the whole a great experience getting to know Lawson and the others at BMW of Louisville. We may well go back again for another new X3 in, say, just another 13 years. More

Exceptional service!!!! The Service was exceptional and my car was ready the same day! I would highly recommend BMW service to everyone. It has always been a great exper The Service was exceptional and my car was ready the same day! I would highly recommend BMW service to everyone. It has always been a great experience! More

Exceptional service Great service experience. Andy was exceptional. My car was handled quickly. Each employee there was friendly with a great attitude. Will bring my car Great service experience. Andy was exceptional. My car was handled quickly. Each employee there was friendly with a great attitude. Will bring my car back for service. More

TODD excellent. Pickup sucked. Hailey needs lots of customer skills. Sucked from greeting and ruined the entire experience. When picked up, had to go find car myself. Expectations Hailey needs lots of customer skills. Sucked from greeting and ruined the entire experience. When picked up, had to go find car myself. Expectations were to have car presented and clean upon arrival for pick up. She was a nightmare. TODD however, should receive customer service award of the year. Experience could not have been more pleasant and was a please to meet and work with. More

Great Job Excellent and professional service. My son initially worked with Mike Texas to narrow the search for a good used car. Mike was very helpful, worked Excellent and professional service. My son initially worked with Mike Texas to narrow the search for a good used car. Mike was very helpful, worked hard to ensure we had the history of the car and an understanding of why the previous owner traded it in. Mike answered all our questions patiently and felt like a part of our team. Aldina in F&I worked closely with me to finance the transaction. Truly, everyone we met was excellent. More

Very unprofessional service for this disabled Veteran Purchased a used vehicle that I learned day after purchased had a bent rim and four damaged tires which was causing a horrifying vibration in steering Purchased a used vehicle that I learned day after purchased had a bent rim and four damaged tires which was causing a horrifying vibration in steering wheel. Didn’t notice this during test drive because I was only taken through a neighborhood where the speed limit was in 35mph. After pointed out there was a nail in the front driver tire, I was told that it would be replaced. When I arrived back at the dealership to get the tire, I explained to David that I had the car inspected and the rim is bent and all four tires are damaged. Two had nails and all four cracked. David my salesman told me “we are giving you one tire and that it, there is nothing we can do.” He threw his arms up in the air and stormed off. Acted like “I got my commission so bump you.” Had to seek help on my own. Robert the manager tried to help by offering 2 rear tires and an attempt at repairing the rim, but at the end of the day I had to spend another $2300.00 for 2 front tires and a new rim. I am a disabled Veteran who deserve more respect and better customer service than that. Would not recvommend him to any family or friends. More

Service visit I have used BMW of Louisville multiple times for service on my 328i, and they have been quick and professional in their work. Scheduling was easy, to I have used BMW of Louisville multiple times for service on my 328i, and they have been quick and professional in their work. Scheduling was easy, too. More

Thank you Great SERVICE Thank you always a pleasure to visit BMW on Shelbyville Rd. Louisville,KY technicias and service advisors Personnel was great the custom Great SERVICE Thank you always a pleasure to visit BMW on Shelbyville Rd. Louisville,KY technicias and service advisors Personnel was great the customer area was nice... More