BMW of Louisville

A perfect service visit! I received my Takata airbag availability notice a few weeks back, and finally had the chance to schedule in the car (my schedule, not theirs.) I call I received my Takata airbag availability notice a few weeks back, and finally had the chance to schedule in the car (my schedule, not theirs.) I called Michael Brown up on Saturday morning to see about getting into the shop, and about an hour later he called to let me know they had secured a new airbag for me and I could come in Monday morning. I went to their new secondary location on Shelbyville Rd. The place was absolutely clean and neat. Michael met me right away and showed me around the new facility. He said it could take an hour to an hour and a half to complete the work. I waited in the customer lounge for less than an hour and my car was ready. Everything went perfectly. Thank you to Michael Brown, the technicians and staff at BMW Louisville for the top notch service! More

Miles "the manager" is the WORST Miles, the "manager," was the most unprofessional person I have ever worked with. He was rude and arrogant. The salesperson I was working with tried v Miles, the "manager," was the most unprofessional person I have ever worked with. He was rude and arrogant. The salesperson I was working with tried very hard to accommodate me, as did the finance manager (even though I had my own financing through my bank), but Miles was so awful that I felt compelled to alert the people of the Internet. Avoid this dealership!!! Avoid working with Miles at all costs. More

top notch I know the service will be done correctly. always experience excellent communication on service status. Like going to a fine restaurant. dealership is I know the service will be done correctly. always experience excellent communication on service status. Like going to a fine restaurant. dealership is conveniently located More

Wonderful experience buying my 1st car! This was my first experience with BMW of Louisville, and it was a great experience! I bought a 2011 Honda Civic, used but well maintained, with excel This was my first experience with BMW of Louisville, and it was a great experience! I bought a 2011 Honda Civic, used but well maintained, with excellent records and great mileage. Although they were very busy when we arrived, we received immediate attention from the receptionist; she called and had Devin Bowman, our salesman, come meet us at the desk. He was very friendly, knowledgeable, and gave additional information about the car, including tips for a 1st time car buyer like me! He told us what was going on every step of the way, and was very patient and friendly with me. I love my car, and cannot thank the staff of BMW of Louisville, and especially Devin, enough! I would recommend them to anyone! Joshua R. More

Excellent service Had the X53d in for airbag recall, engine light and oil change. Easy online appointment setup, got follow up call to reschedule for the airbag parts Had the X53d in for airbag recall, engine light and oil change. Easy online appointment setup, got follow up call to reschedule for the airbag parts to come in. Edwin the service advisor had my loaner car (530i ) ready when I got there. Later called with updates on the work and the status. Prices for service was reasonable, they have coupons on their website. Overall a smooth experience. More

Great experience buying used car The staff was very professional, knowledgeable, and not pushy at all. Working with Royce Donovan from the sales department was amazing, he did a great The staff was very professional, knowledgeable, and not pushy at all. Working with Royce Donovan from the sales department was amazing, he did a great job showing the features of the BMW X3 and made me feel comfortable and informed throughout the process. The finance department was also very efficient and helpful providing all the necessary information. Overall, I would highly recommend this dealership and would definitely consider buying here again in the future. More

easy tire replacement 2 nails in tire, run flat works great, quick stop at dealer for replacement, in and out in 1.5 hrs with no appointment and a car wash too boot. Thanks 2 nails in tire, run flat works great, quick stop at dealer for replacement, in and out in 1.5 hrs with no appointment and a car wash too boot. Thanks More

Excellent Purchasing Experience Great purchasing experience with professional, helpful representatives. After my initial email of interest through CarGurus, I promptly received an e Great purchasing experience with professional, helpful representatives. After my initial email of interest through CarGurus, I promptly received an email from Miles Best, Sales Manager, inviting me to schedule a test drive. The car was ready as promised and Zach Eedy was a knowledgeable and patient Customer Advisor. I ended up buying an even better model at a very reasonable price. Miles Best made a couple of calls to secure a terrific financing rate for me. Excellent communication throughout the experience - email, text, phone to answer my questions. Miles and Zach were personable and willing to go the extra mile to make sure I was happy with every aspect of the purchase - even working beyond closing time on both visits. I live 100 miles from this dealership and it was worth the drive. More

Highly Professional Personnel From the time we drove in to service bay with our X1 , there was respect and urgency for us. They knew our time was important, the loner auto was bran From the time we drove in to service bay with our X1 , there was respect and urgency for us. They knew our time was important, the loner auto was brand new and ready to go. Outstanding personnel working on our car, Mr. Mark Morales was outstanding, he explained all the items that were going to be done, and the time it would take to finish. Thank you. More

Service at BMW Louisville Nothing but the best service from this group!! Shon is the best service advisor I have dealt with in my car buying/servicing life!! Thanks BMW of Lo Nothing but the best service from this group!! Shon is the best service advisor I have dealt with in my car buying/servicing life!! Thanks BMW of Louisville for continually raising the bar!! More