BMW of Louisville

Brian Morales -- service representative Brian was very responsive to my needs and comments in connection with a recent service experience. I hope to work with him again and would recommend Brian was very responsive to my needs and comments in connection with a recent service experience. I hope to work with him again and would recommend him highly. More

Best Leasing Experience Thoroughly happy with my leasing experience and definitely recommend this dealership. Salesman Rick Roqueirol and staff were professional and helpful Thoroughly happy with my leasing experience and definitely recommend this dealership. Salesman Rick Roqueirol and staff were professional and helpful with the entire leasing process. More

Extremely Pleased As a LONG time Mercedes owner (20 years - several cars).....I was very familiar with what to expect whenever my Mercedes needed service. So when I pic As a LONG time Mercedes owner (20 years - several cars).....I was very familiar with what to expect whenever my Mercedes needed service. So when I picked up a nail in my new 750 (with run flat tires)....I truly thought ....we will see how this works out. When I arrived at the dealership - I was greeted promptly. They quickly identified the exact problem. However, the replacement tire was not in stock and would arrive the next day. I shared that that timing did not work for me as I was leaving for vacation for 10+ days. So they offered to plug the tire to get me home or offered me a ride home (and for me to leave the car) and pick up my car upon my return. I opted to have the tire plugged so I could finish a few errands before I left town. Made appointment for the new tire installation - when I returned to town. Arrived for my appointment....quickly installed my tire....on my way! Thank you for being professional and prompt!! Gave this new BMW owner a very positive experience! More

Service is a joke Terrible customer service. They seem to dazzle you when you buy the car, but once you sign on the dotted line, don't expect anything but disappointmen Terrible customer service. They seem to dazzle you when you buy the car, but once you sign on the dotted line, don't expect anything but disappointment. I absolutely will NOT be a repeat customer of Sam Swope. I was mislead when I purchased the Wheel and Tire Protection Warranty Plan, so now I sit with a pothole-damaged rim with absolutely no backing from them. If I wanted this kind of service, I would have gone to Kia! Next time I'll give Audi my business. I wish I would have a year ago! More

Very Pleasant Experience, No Hassles My wife and I purchased a BMW 328i from Sam Swope BMW and the experience was very pleasant, Ryan Johnson and Kyle Cornwell were very courteous and hel My wife and I purchased a BMW 328i from Sam Swope BMW and the experience was very pleasant, Ryan Johnson and Kyle Cornwell were very courteous and helpful, we were both very happy with the purchase experience and would recommend anyone looking for a BMW to go and see these folks. Darrell, More

Excellent Customer Service! This was my first car I purchased from Sam Swope BMW. I worked with Kyle Cornwell. He was VERY professional, knowledgable and provided excellent custo This was my first car I purchased from Sam Swope BMW. I worked with Kyle Cornwell. He was VERY professional, knowledgable and provided excellent customer service. He made my car buying experience very pleasurable and stress free! More

Excellent customer service My experience shopping my new car at Sam Swope was exceptional. Kyle Cormwell was knowledgeable, attentive, friendly and professional through the whol My experience shopping my new car at Sam Swope was exceptional. Kyle Cormwell was knowledgeable, attentive, friendly and professional through the whole process. I will always be a Sam Swope customer. More

Excellent Service My experiences with Sam Swope BMW has been nothing but stellar. My first experience was approximately six months ago when I took our car in to have t My experiences with Sam Swope BMW has been nothing but stellar. My first experience was approximately six months ago when I took our car in to have the headlight reprogrammed for proper alignment. I was greeted by Mr. Brian Bodong (service advisor), he was very polite, knowledgeable, and professional. He obtained all the necessary information for the service request and swiftly had our car in the shop for the requested service. The work performed was exceptional. I don't know who the service technician was but hats off to him or her for a job well done. Earlier this week I learned that the passenger side turn signal on our car was not working properly so I stopped in at Sam Swope BMW to speak with Brian Bodong about the issue. I was in a company vehicle so I didn't have the car with me. Brian remembered me from months earlier and was eager to assit me with the issue. We made arrangements for me to bring the car in this evening for diagnostic testing. Again Brian obtained the necessary information for the service request and jumped right into action. While Brian was taking care of the repair, I browsed the pre-owned vehicles. I was greeted by Dean Rusch (Client Advisor). Dean was also very polite, knowledgeable, and professional. I told Dean that I was just browsing to pass time while Brian was taking care of a repair. Dean understood and simply answered all my questions and showed me vehicles that I asked to see. There was absolutely no pressure from him. He also deserves recognition for a job well done. So in closing I would like to commend both Brian and Dean. Sam Swope management got it right when they hired these two men. I wold also like to point out that most people that have a positve experience never go to a forum or social media platform to share the positive experience. Most of us have intentions on doing so but never take the time to follow through with it. Therefore I think it's important to note that there's only a few negative reviews on this site. I believe that Sam Swope BMW conducts hundreds of business transactions with customers annually and there's less than five negative reviews so that suggests there's hundreds of satisfied and repeat customers. The next BMW that I purchase will be from Sam Swope BMW and it's all because Brain Bodong made a first great impression and continues to raise the bar in regards to customer service every time I have interaction with him. I will not conduct business with anyone or any entity that lacks honesty or integrity. I don't know what happened in regards to the folks with the negative reviews but I can say that I have never experienced anything negative with anyone at Sam Swope BMW. Sincerely, Tim M. More

Quick and attentive! Kyle Cornwell did a fabulous job tending our desire for a BMW. His attention to detail is incredible and his information on each kind of BMW is pricel Kyle Cornwell did a fabulous job tending our desire for a BMW. His attention to detail is incredible and his information on each kind of BMW is priceless! More

Excellent Sales and Customer Service My wife is very thorough when considering the purchase of a vehicle. We visited various dealerships test driving and conversing with sales representa My wife is very thorough when considering the purchase of a vehicle. We visited various dealerships test driving and conversing with sales representatives. However, the professionalism of Lawson McSwain brought us back to the BMW dealership. Unlike the stereotypical car salesman, Lawson was extremely personable and never pressured us into making a decision. He always availed himself to us whenever we had questions or wanted to meet with him. When my wife decided on the X3, Lawson worked with the Sales Manager, Jeff Williams, (also very professional) in providing an acceptable deal. We ordered the vehicle made to our specifications and it arrived in a very timely manner and every detail was exactly as we had ordered. When we picked up the vehicle, Lawson and Beau Kaufman (the technological genius) spent a considerable amount of time going over all of the features on the X3. Knowing that on the first day, we could not grasp every option on the menu of this 2016, they invited us to call or come back in anytime for a review of these features. As my wife drove off the lot, Lawson, Beau and I cheered with enthusiasm. This was by far the best vehicle purchasing experience we have ever had. More