BMW of Louisville

Quick and attentive! Kyle Cornwell did a fabulous job tending our desire for a BMW. His attention to detail is incredible and his information on each kind of BMW is pricel Kyle Cornwell did a fabulous job tending our desire for a BMW. His attention to detail is incredible and his information on each kind of BMW is priceless! More

Excellent Service My experiences with Sam Swope BMW has been nothing but stellar. My first experience was approximately six months ago when I took our car in to have t My experiences with Sam Swope BMW has been nothing but stellar. My first experience was approximately six months ago when I took our car in to have the headlight reprogrammed for proper alignment. I was greeted by Mr. Brian Bodong (service advisor), he was very polite, knowledgeable, and professional. He obtained all the necessary information for the service request and swiftly had our car in the shop for the requested service. The work performed was exceptional. I don't know who the service technician was but hats off to him or her for a job well done. Earlier this week I learned that the passenger side turn signal on our car was not working properly so I stopped in at Sam Swope BMW to speak with Brian Bodong about the issue. I was in a company vehicle so I didn't have the car with me. Brian remembered me from months earlier and was eager to assit me with the issue. We made arrangements for me to bring the car in this evening for diagnostic testing. Again Brian obtained the necessary information for the service request and jumped right into action. While Brian was taking care of the repair, I browsed the pre-owned vehicles. I was greeted by Dean Rusch (Client Advisor). Dean was also very polite, knowledgeable, and professional. I told Dean that I was just browsing to pass time while Brian was taking care of a repair. Dean understood and simply answered all my questions and showed me vehicles that I asked to see. There was absolutely no pressure from him. He also deserves recognition for a job well done. So in closing I would like to commend both Brian and Dean. Sam Swope management got it right when they hired these two men. I wold also like to point out that most people that have a positve experience never go to a forum or social media platform to share the positive experience. Most of us have intentions on doing so but never take the time to follow through with it. Therefore I think it's important to note that there's only a few negative reviews on this site. I believe that Sam Swope BMW conducts hundreds of business transactions with customers annually and there's less than five negative reviews so that suggests there's hundreds of satisfied and repeat customers. The next BMW that I purchase will be from Sam Swope BMW and it's all because Brain Bodong made a first great impression and continues to raise the bar in regards to customer service every time I have interaction with him. I will not conduct business with anyone or any entity that lacks honesty or integrity. I don't know what happened in regards to the folks with the negative reviews but I can say that I have never experienced anything negative with anyone at Sam Swope BMW. Sincerely, Tim M. More

Excellent Sales and Customer Service My wife is very thorough when considering the purchase of a vehicle. We visited various dealerships test driving and conversing with sales representa My wife is very thorough when considering the purchase of a vehicle. We visited various dealerships test driving and conversing with sales representatives. However, the professionalism of Lawson McSwain brought us back to the BMW dealership. Unlike the stereotypical car salesman, Lawson was extremely personable and never pressured us into making a decision. He always availed himself to us whenever we had questions or wanted to meet with him. When my wife decided on the X3, Lawson worked with the Sales Manager, Jeff Williams, (also very professional) in providing an acceptable deal. We ordered the vehicle made to our specifications and it arrived in a very timely manner and every detail was exactly as we had ordered. When we picked up the vehicle, Lawson and Beau Kaufman (the technological genius) spent a considerable amount of time going over all of the features on the X3. Knowing that on the first day, we could not grasp every option on the menu of this 2016, they invited us to call or come back in anytime for a review of these features. As my wife drove off the lot, Lawson, Beau and I cheered with enthusiasm. This was by far the best vehicle purchasing experience we have ever had. More

Shon and service department I could not be more satisfied with my service at Sam Swope BMW. I have had emergency tire blow outs as well as electrical malfunctions and Shon has a I could not be more satisfied with my service at Sam Swope BMW. I have had emergency tire blow outs as well as electrical malfunctions and Shon has always taken care of the problem above and beyond my expectations. They have a great loaner fleet as well and reliable transportation if needed. I recommend them without reservation. More

Great Experience at Sam Swope BMW I've been very pleased with the service at Sam Swope BMW. The people there have been very professional and honest with me. I feel they are a knowledg I've been very pleased with the service at Sam Swope BMW. The people there have been very professional and honest with me. I feel they are a knowledgable staff and I have always had a good experience speaking with Jeff. They always finish working on my car in a timely manner and I'll never go anywhere else. More

Real people working with real clients. Excellent It is not often you hear people come out of a dealership for anything, especially service, with anything good to say. Seems people are always focused It is not often you hear people come out of a dealership for anything, especially service, with anything good to say. Seems people are always focused on the money. But it is completely different in my experiences with Sam Swope BMW because they turn the focus off of the money, and the profits, and towards my vehicle and what's in the best interest of me. I have had several BMWs taken there and each time they make me feel as though they want me to understand exactly what I'm spending my money on. And they often tell me I don't "need" something right away simply because they are looking out for MY best interest. I'm not made of money and they know that and look past that and to the person. They tell me what I NEED to know and what I NEED to have done to my vehicles and it has instilled a quality of trust that most dealers simply do not get. I trust Sam Swope BMW and their expertise and if ever they make a mistake as all humans do, they own up to it and help make it right. That, in my eyes, is perfection. Not being perfect, but striving for always being better and being an advocate for the client. Very well done Sam Swope BMW! I will continue to take my vehicles to you and tell anyone who asks to go there as well. On a side note, any of you reading this who believes the dealers are way more expensive than an independent, I am firmly telling you you are uneducated. Shop around. I did. And I found that most often, the price for the dealer (especially considering that warranty on work or at least their ability and drive to stand behind their work) is generally the same or less. And on top of it, I know someone who works on these cars every day is doing it and has been trained with equipment far superior to most independents. Even if the dealer was a little more, I would still urge you to consider what you are getting for your money. Sam Swope BMW has taken care of me and will of you as well if you give them a chance and understand they see you as a person and not a number. Extremely satisfied customer here!! More

Excellent service by Shon Shon Weathers at Sam Swope BMW has always provided excellent service. I feel he is very honest about what service my car needs. He is polite, professi Shon Weathers at Sam Swope BMW has always provided excellent service. I feel he is very honest about what service my car needs. He is polite, professional and responsive to my calls. I ask for him every time! More

Outstanding Service I just purchased my very first BMW last week and I must say that Sam Swope BMW, Grant Donovan and Kyle Cornwell made it an experience that I will nev I just purchased my very first BMW last week and I must say that Sam Swope BMW, Grant Donovan and Kyle Cornwell made it an experience that I will never forget. I was extremely nervous in my search for the perfect car, but Grant Donovan made the process so much easier than I ever expected. Grant is extremely knowledgeable on all things BMW, he was readily available to answer all my questions (even on his day off) and he went above and beyond to ensure my satisfaction. I drove off the lot in my new car stress free, and unbelievably happy with my purchase, all because of the BMW team at Sam Swope. I highly recommend paying a visit to Grant for your next BMW purchase! More

horrible service. This all started roughly in march when i noticed that our 2012 x5 5.0i was starting to burn oil. So as like anyone else i googled reasons and found t This all started roughly in march when i noticed that our 2012 x5 5.0i was starting to burn oil. So as like anyone else i googled reasons and found that BMW has a Customer Care package that repairs this issue that was release in December of 2014. I called Sam Swope on 4 different occasions and left voice mail to contact me back with information on this and how long will this take to perform the service. Not one call back to me, finally called and a live person answered the phone WOW. The woman said it's no big deal we can get you in the shop in two weeks to do some checks that BMW needs for us to order the parts because different ones need different parts. I waited the two weeks showed up at the dealer after taking off work to do so, waited in the waiting room probably fifteen minutes and shawn the service advisor came out and said " I am not sure why we had you come in today my service manager said just to order the parts." Ok now i am a little upset waist of a day to do this. We set up another appointment in two more weeks, I was to drop it off and get work performed. My phone died on the thursday before the appointment at the last part of the day and Sam Swope had called and left a voice mail that was in the terms of we don't want you to come in and waste your time tomorrow we do not need to check your vehicle for the parts anymore BMW has told all dealers to just replace all the parts, we can get you on a list of people to order the parts to perform this procedure just call us back. OK i get on the phone because as far as i know we ordered the parts and thats why i am coming in tomorrow. fourty five minutes of calling a receptionist finally answers the phone i am fairly steamed at this point she said i can send you back to leave a voice mail or just call back in the morning. WHAT HA are you kidding no one ever answers the phone no just get me a manager that i could speak with. i wait on hold for five minutes she gets back on the phone sir did you figure out what you want to do call back in the morning or i can send you back to the voice mail. MAAM I asked for you to get me a manager to speak with, please hold. she sends me to a voice mail. My blood is boiling at this point, i grabbed my 6 month old and head over there, I spoke with the sales manager at this point he didn't care, he stated he will call me in the morning. never received a call from them. I called and asked for the service manager to call me back, he did about 8 hours later. I decided that i would not do business with these people. Today three weeks after all this our BMW has gone into limp mode I called yet again like a dummy. I'm sorry sir it will be the fifteenth before we can get you a loaner which is two weeks away. should have known better. called dealer in lexington I am dropping off vehicle monday to get all work performed as they stated a couple days at the most. DO NOT GO TO SAM SWOPE. More

Worst experience ever Save your time and skip Sam Swope BMW. The worst buying experience ever. If you have to have a BMW take the time to drive to another town. It will Save your time and skip Sam Swope BMW. The worst buying experience ever. If you have to have a BMW take the time to drive to another town. It will be worth it in the end. They had my check in hand and had the nerve to call me on a Sunday of a holiday weekend to tell me that the deal was off unless I could take delivery that day. I live more than 2 hours away. Complete Huckleberries. I love BMW's but I won't be treated like that. I voided the check the next day and bought a Mercedes at Tafel. More