BMW of Macon

Sale went well however the vehicle wasn't properly inspected The sale went off without a problem and Tyler was great but the Jeep has an oil leak and I'm pretty sure a coolant leak. I believe if the vehicle was The sale went off without a problem and Tyler was great but the Jeep has an oil leak and I'm pretty sure a coolant leak. I believe if the vehicle was inspected properly these issues would have been found prior to being put on the lot. More

A Very Poor Day of Service I scheduled service with car pick-up in early January. I received no fewer than five emails reminding me that my car would be picked up at 8:15 am on I scheduled service with car pick-up in early January. I received no fewer than five emails reminding me that my car would be picked up at 8:15 am on Feb. 5. On Feb 4 I received a personal call, and I told the person I would be here. There was no pick-up at 8:15 or 9:15 or 10:15. I called at 10:45 and was told that I was called at 8:30 and did not answer my phone. My phone registered no calls at 8:30 or at any other time from BMW of Macon. I subsequently talked to Shelly at BMW. She had called my number, but it had not gon through by no fault of hers nor mine. She did insist vehemently that she had done her job. Ultimately, my car was picked up at 1:30 pm, I requested that my tires be rotated. My car was returned about 5:00, but my tires did not get rotated. I guess Shelly really did not do her job, did she? (She said that she forgot to inform the service technician about the rotation. It was a bad day of service for me at BMW of Macon. More

Every minute was a pleasure. The staff was very helpful, professional, friendly & had me on my way in a very short time. It was effortless. Everybody at the dealership was suppor The staff was very helpful, professional, friendly & had me on my way in a very short time. It was effortless. Everybody at the dealership was supportive & helpful. I was provided with a loaner-SUV. It was wonderful to drive. When I picked up my car...everyrhing was explained in detail. A very good experience. More

One month of ownership, still Waiting for parts Ipurchased a 650 i from the used car side of the dealership, i should state that I have purchased several new BMWs from this dealership prior to buyin Ipurchased a 650 i from the used car side of the dealership, i should state that I have purchased several new BMWs from this dealership prior to buying this used car. Itest drove it and made mention tothe sakemen that there was no dvd for navigation and what happened to the cupholder. He stated he would order the dvd but wasnt sure about the cup holder. Iinformed him that is you look at all the pictures that were on the i ternet every one had the cup holder in it, one of his people took it out and it needs to be replace. After 3 weeks i called there parts department and was told it would take 3 days to have it. I immediately spoke to the saleman and he told me that he was having difficulty getting it, i let him know that he needed to speak to his parts department. As I said this Saturdaywill be one month and still no dvd, or cupholder. I am very dissapointedin the was this was handled, no calls no keeping me in the loop nothing. I Really have nothingelse to say other than dont pick up your vehicle untill it has everything promised, if not you will probably never get it. So so sad More

Mrs. Black I count on Shelley Black and she has never let me down. If she leaves, I'll probably trade to a different make of car. I count on Shelley Black and she has never let me down. If she leaves, I'll probably trade to a different make of car. More

Efficient, knowledgeable and resource staff! Everyone was friendly and offered to help in many ways while I waited for my car to be serviced. There were no unpleasant surprises and I was well tak Everyone was friendly and offered to help in many ways while I waited for my car to be serviced. There were no unpleasant surprises and I was well taken care of. More

Very friendly professional service staff Everyone was very friendly and professional. They made sure I was in and out in a timely manner and well taken care of. My daughter left her purse the Everyone was very friendly and professional. They made sure I was in and out in a timely manner and well taken care of. My daughter left her purse there and Kayla made sure it was safely returned to her. We were so thankful. Thanks everyone! More

BMW of Macon Staff The BMW of Macon staff did us a huge favor allowing us to store the car for almost a month while we were out of state. Thank you! The BMW of Macon staff did us a huge favor allowing us to store the car for almost a month while we were out of state. Thank you! More

Helpful even after running late. Paperwork says multi point inspection was done but they're was an oil leak before and after and nobody made mention of it. Wondering if full inspectio Paperwork says multi point inspection was done but they're was an oil leak before and after and nobody made mention of it. Wondering if full inspection was actually done. Main issue car was brought in for has been resolved so far. More

Recall issue Very disappointed with how LONG it took BMW to resolve the airbag issue in our car. Over 2 years! The service center customer service member did an Very disappointed with how LONG it took BMW to resolve the airbag issue in our car. Over 2 years! The service center customer service member did an outstanding job in remedying the issue More