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BMW of Manhattan
New York, NY
537 Reviews
BMW of Manhattan is New York City's Premiere BMW Center offering New, Used, and Certified Pre Owned Sales, Service, and Parts.
Visit our New Car Showroom and Service Department at 555 West 57th Street.
Drive into our Service Department on 58th street, just off of 11th Avenue.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 537 reviews
December 27, 2016
Top knotch, personal service that's timely and informative What a stunning dealership. Friendly welcome by receptionist every time. Knowledgeable sales force that is professional and very informative. All corr What a stunning dealership. Friendly welcome by receptionist every time. Knowledgeable sales force that is professional and very informative. All correspondance with our sales person Brandon was proactive and timely. More
by Jenna
Employees Worked With
Brandon Simon
December 25, 2016
Incomplete Service Says performed Complimentary check but did not inform about issue with parking lamp. Car was not cleaned properly and there was lot of dust. Service w Says performed Complimentary check but did not inform about issue with parking lamp. Car was not cleaned properly and there was lot of dust. Service was expensive than online quoted rate. More
by praveenk28
Employees Worked With
tavera
December 23, 2016
Eric Shuster, 5 star professional. It was flawless, from first visit to the moment I drove away. I was not the easiest prospective customer, sometimes confused, sometimes demanding, mos It was flawless, from first visit to the moment I drove away. I was not the easiest prospective customer, sometimes confused, sometimes demanding, most of the time clueless. Eric never lost his cool, and guided me through the selection process and towards the decision with impeccable skill and grace. Thanks to him, I now own the best car so far in my life. More
by GJD
Employees Worked With
Eric Shuster
December 15, 2016
BMW service review BMW Manhattan service is without fail the best I've experienced. I was able to negotiate a fair deal. The reason I leased another car from Manhattan B BMW Manhattan service is without fail the best I've experienced. I was able to negotiate a fair deal. The reason I leased another car from Manhattan BMW is because the servicing on the car is so copacetic easy professional unparalleled anywhere. Showroom and service area light spacious well designed. Brandin got the deal done. Was willing to negotiate, persistent, stuck to the deal, took the time. To explain how the carbwigks and answered all our questions. More
by Bmw3
Employees Worked With
The concierge couple Tatta(so) and husband. Have worked with Jim reed in service. In the past very nice person. , Brandon Simon
December 14, 2016
Emile the Genius! After dealing with subpar service at other BMW dealerships, we took our BMW X5 to Manhattan BMW to get lessons on the navigation system. The deale After dealing with subpar service at other BMW dealerships, we took our BMW X5 to Manhattan BMW to get lessons on the navigation system. The dealership we bought it from had the worst "genius" who basically wasted an hour of our time and didn't know anything. He messed a lot of things up with the system but Emile came to the rescue! Emile was patient, kind and super knowledgeable. I'm sending my husband back so he can get lessons as well. Now we know how to work the system properly because of Emile. Thanks Emile! More
by Kkbeck
Employees Worked With
Emile Goldman
December 12, 2016
impolite, liar, incompetent Mr. Joe Marra is very impolite. He made my trip to the dealership not fun. I never felt that spending any money there is worth it and he actually made Mr. Joe Marra is very impolite. He made my trip to the dealership not fun. I never felt that spending any money there is worth it and he actually made me hate the car which was never ready to be sold. I was asked to come to the dealership to discuss a price within a specific range (bait). But, when I showed up the next day, I was proposed a price higher by a few thousand dollars (switch). Additionally, the car (VIN: WBA3B5G53DNS02780) has an unreported minor front right collision, which they never reported to me. The front right headlight has scratches consistent with colliding with another car or solid object. They told me that they changed the front bumper and the front right fender liner. The car history does not report this accident and the car is sold as overpriced CPO. So, you simply lose trust in those people. Buying a used car requires more scrutiny than a new one. What they are interested in is pushing a sale onto you as quick as possible without giving you any reasonable chance to examine the car and its history. More
by Ash
Employees Worked With
Douglas Laveist, Joe Marra
December 12, 2016
Pretty good The experience I had with Brandon Simon and BMW is pretty good. Staff is nice, easy and friendly to communicate and get in touch with. I will defini The experience I had with Brandon Simon and BMW is pretty good. Staff is nice, easy and friendly to communicate and get in touch with. I will definitely recommend BMW and Brandon to friends. More
by YAO ZHOU
Employees Worked With
Brandon Simon
December 03, 2016
Shani is truly an amazing and knowledgable person Shani went above and beyond to show me how to work the tech stuff in the car..Hooking up iPhone, setting the keys up for me and my husband.. showing m Shani went above and beyond to show me how to work the tech stuff in the car..Hooking up iPhone, setting the keys up for me and my husband.. showing me how to program everything.. She was smart, patient and really knowledgable.. I totally recommend her .. I never met someone at BMW who was so fabulous More
by lizR
Employees Worked With
Shani Fernando
December 01, 2016
Nothing but the best and exceptional experience Keep up the excellent professional development and work. I've already recommended friends and family and looking forward on getting another BMW for my Keep up the excellent professional development and work. I've already recommended friends and family and looking forward on getting another BMW for my wife More
by Morris
Employees Worked With
Brandon Simon
November 29, 2016
Wonderful experience! Kamila was very helpful and patient with answering my questions and quickly understood what I needed for my daily routine. Very thorough on explaining Kamila was very helpful and patient with answering my questions and quickly understood what I needed for my daily routine. Very thorough on explaining how each function works, great customer service! More
by J.G.
Employees Worked With
Kamila Rassbeharry
