BMW of Manhattan

I came for a 11am appointment with my family to meet Greg Pol. No one even acknowledged my presence. Reminded the receptionist 5-6 times but she just kept saying to wait. After 46 minutes I approached anothe Pol. No one even acknowledged my presence. Reminded the receptionist 5-6 times but she just kept saying to wait. After 46 minutes I approached another employee but he told me very rudely to keep waiting they don't know long it will take. After that I just left. More

I recently leased a BMW 330i and couldn't have been happier with the sales experience provided by Boyd Canty. It was a pleasure doing business with Boyd who is honest and has integrity. He was upfro happier with the sales experience provided by Boyd Canty. It was a pleasure doing business with Boyd who is honest and has integrity. He was upfront from start to finish. No surprises. I highly recommend you go see him to purchase your next BMW. More

JUST TO PROVE TO YOU HOW ARROGANT THESE PPL ARE . . ALL U HAVE TO DO IS LOOK AT THE REVIEWS AND YOU WILL SEE HOWTHEY ONLY RESPOND TO THE POSITIVE REVIEWS NOT THE BAD ONES. THAT JUST SHOWS HOW MUCH THE . ALL U HAVE TO DO IS LOOK AT THE REVIEWS AND YOU WILL SEE HOWTHEY ONLY RESPOND TO THE POSITIVE REVIEWS NOT THE BAD ONES. THAT JUST SHOWS HOW MUCH THEY REALLY CARE ABOUT THEIR CUSTOMERS... THIS PLACE HAS THE WORST CUSTOMER SERVICE IN A CAR DEALERSHIP BY FAR.. THEY HAVE THE MOST UNPROFESSIONAL ILL-MANNERED AND RUDEST STAFF OF A CAR DEALERSHIP IN THE COUNTRY STARTING WITH THAT SERVICE MANAGER JOE COCKER HES A REAL GEM .. IF YOU EVER WANT TO DEVALUE A BRAND NAME ALL U HAVE TO DO IS HIRE THEIR STAFF.. AND THEY KNOW IT TOOO BUT THEY DONT CARE BECAUSE THEY ARE A COORPORATE STORE AND BMW OF NA WILL BACK THEM UP NO MATTER WHAT.. WHAT A HORRIBLE EXPERIENCE I FEEL BAD FOR ANYONE THAT STEPS FOOT IN THIS PLACE.. More

NEVER USE THIS BMW LOCATION. It has the worst customer service and management ever. I had a manager raise their voice at me while I’m 8 months pregnant name JOI CHO all he kept It has the worst customer service and management ever. I had a manager raise their voice at me while I’m 8 months pregnant name JOI CHO all he kept yelling at me was, “I have worked here for 18 years,” then proceeded to get in my husbands face. Maybe he has never learned how to be a leader and a manager. I’ve never heard of management getting in anyones face and yelling, perhaps he should look for a new position. Very disturbing experience. More

bmw of manhattan is the right dealership for the right people , best service and this is where you want to be for your next automobile !!! people , best service and this is where you want to be for your next automobile !!! More

If only the parts department would answer a phone call, I would be able to get my new key for my car. I can't drive the car and the key was apparently supposed to be in last week. The parts department is vir would be able to get my new key for my car. I can't drive the car and the key was apparently supposed to be in last week. The parts department is virtually unreachable by phone. More

Beware, they are unable to replace a damage tire in less than 3 days...unfortunately, tow car delivered the now hostage car to them than 3 days...unfortunately, tow car delivered the now hostage car to them More

Business is designed to overcharge you and rip you off! I brought in my 3 year old BMW for an inspection which cost about $250. They recommended a battery change for $800. When I got my car back, there was I brought in my 3 year old BMW for an inspection which cost about $250. They recommended a battery change for $800. When I got my car back, there was a brake fluid alarm that was not there when I brought it in. I suspect tampering. NEVER GOING HERE AGAIN!!!! Only thing nice was the waiting area but sorry I will not pay for your fancy showroom because you want to charge me 3 times the going rate to change a perfectly working battery. More