BMW of Manhattan

Exceptional Service... Professionalism Abounds!! I've had a number of BMW's over the years and I have to say my new 640 xi Grand Coupe transaction with Adrian Turek far exceeds all others. He is very I've had a number of BMW's over the years and I have to say my new 640 xi Grand Coupe transaction with Adrian Turek far exceeds all others. He is very responsive, knowledgeable, and well versed on ensuring the client is appreciative of the experience. Adrian represents the BMW and BMW of Manhattan brands in truly exemplary fashion. Kudos to you guys!!! More

These guys are rock Stars! Roy and Joe provided the most pleasurable car buying experience ever. I received a level of service that was above and beyond anything else I've ever Roy and Joe provided the most pleasurable car buying experience ever. I received a level of service that was above and beyond anything else I've ever experienced. My gratitude and admiration for these gentleman can not be expressed in enough words here. Not only did Roy pick out the perfect car for me, he helped me find a car that wasn't on my radar and I'm forever greatful. In the future, I will no longer be able to purchase and other automobile besides a BMW/Mini because of these gentlemen and all my purchases will be at Manhattan BMW/Mini for the rest of my life. This is a no BS review, Go down there and ask for Roy or Joe, they got your back. More

EXTREMELY SATISFIED Dropped off my car at bmw of manhattan for the first time abd they treated me like family. my service advisor was very courteous and kept me in the lo Dropped off my car at bmw of manhattan for the first time abd they treated me like family. my service advisor was very courteous and kept me in the loop with everything. Ive never had better service at any dealership. Amazed how quickly everything was done. Thanks! More

Perfect Experience I have been servicing my BMW's at BMW of Manhattan for over eight years now. I picked up my car today and I must say that I am still thrilled with the I have been servicing my BMW's at BMW of Manhattan for over eight years now. I picked up my car today and I must say that I am still thrilled with their service both personal and mechanical. I have never been disappointed with their work and their attention to every detail. The attitude there is extremely cordial and attentive. My service manager Jia Ho is brilliant and does not miss a trick. He is meticulous and truly knows his stuff, plus he is a super gentleman. It's comforting to know I can rely on BMW of Manhattan and their staff for great service. SV More

BEYOND REASONABLE WAIT TIME FOR REPAIRS My car was sent here after fire damage from a faulty wire near the battery damaged the car. This was back in September 2014. We are now over 6 MONTHS My car was sent here after fire damage from a faulty wire near the battery damaged the car. This was back in September 2014. We are now over 6 MONTHS since the accident, and I have no car in my possession. Every time I have been told a deadline, or a possible date, it is somehow pushed back 2 or 3 weeks due to "new damage discovered", or "waiting on additional parts to come in." To add to this, there has been a complete breakdown of communication on the end of Joe Rocker and Jim Read, who I have to reach out to daily/weekly to find out the status of my car. This has been nightmare over 6 months, and I have been told by the dealership they are not willing to aid with assistance for my lease payments, and have not extended any help in a BMW loaner since the incident. In fact, the manager ( Joe Rocker) suggested contacting Avis Rental for a loaner vehicle and working with insurance to cover it. Seeing as how my policy is only covered for 30 days rental, I am glad I did not do that ( again, this has been over 6 months now). This experience has pushed me away from BMW for the lack of concern/help during this situation, and certainly from BMW Manhattan for their lack of communication/effort. As with anyone who owns a BMW, I expected better and I am disgusted with the service so far. More

Delays, Wrong info, Car not fixed properly My bad experience: The service advisor (I use that term loosely since he rarely gave me any level of customer service) did not ever contact me proacti My bad experience: The service advisor (I use that term loosely since he rarely gave me any level of customer service) did not ever contact me proactively. Vehicle problem was mis-diagnosed. They kept pushing out the date the car would be ready. they had to order in another new part to match the replacement part. Car returned not fixed. Fri 2:30pm -- My car was towed to BMW Manhattan after it completely died on the highway. No car rental was offered until they diagnose the car. Sat -- they tell me it needs a fuel and oil change. I show them the receipt showing that was done 6 months prior at BMW. They have no explanation for their diagnosis. Tues -- they finally diagnose and and determine it it's a dead battery (not covered) and a bad fuel pump (under warranty). They can't explain if the battery had caused the problem or if it was a result of the fuel pump failing. Says the fuel pump was ordered in the morning. Cannot tell me when the car will be ready and the advisor patronizingly tells me 'it's expensive and it takes time'. Wed -- no contact from Advisor. I email him and leave a message. He finally emails at 6:30 to tell me the car will be ready on Thurs. Thurs -- no contact from Advisor. I email at 4:2pm. Advisor now says there is an issue with the fuel tank -- that it DOESN'T FIT THE NEW FUEL PUMP! Seriously? . They have to order a new one. Again, the Advisor condescendingly tells me that this takes time, and 'don't I want it to be perfect?' Car will probably be ready late on Friday. Fri -- Advisor sends a few emails saying the car is nearly 100% ready. By the time he lets me know, it's too late for me to pick it up. I finally call the Manager, and the Advisor called me back, saying the Manager had forwarded on the message Sat am -- I pick up my car, 7 days after it was brought in, but there's one big problem. The emergency brake doesn't work. Turns out that 'perfect' repair that I waited so long for wasn't so perfect after ll -- they FORGOT TO RE-CONNECT THE EMERGENCY BRAKE! So I had to drive the car back (30 min) and wait another day for it to be repaired. I refused to work with that same 'advisor', and he kept yelling across the drop-off area that 'she's my customer!' I stood my ground and had someone else take care of me. On top of that, the invoice says that a NEW FUEL TANK was installed and that the OLD FUEL PUMP wouldn't fit, so they had to order a NEW FUEL PUMP. This is a complete contradiction to what the advisor told me. Summary; Took way too long, advisor gave few rarely accurate updates, advisor was rude/condescending/obnoxious, and the car wasn't even fixed properly! Last, I get a call from BMW 4 weeks later telling me they've incorrectly charged me a $50 deductible fee and would need to credit me. It took them another 5 weeks to give the credit. My advice -- stay away if your car needs anything more than a check up. More

Thanks Carol I had a tire blowout when I hit a pothole. I had my car towed to BMW of Manhattan the next day and Carol promptly had my tire replaced while I waited. I had a tire blowout when I hit a pothole. I had my car towed to BMW of Manhattan the next day and Carol promptly had my tire replaced while I waited. My car was washed and vacuumed as well. It was a pleasure having Carol as my Service Advisor and I was completely satisfied with my service experience. Thank you Carol. More

What a pleasure Thank you Carol! People always recommend NOT having your vehicle serviced at the dealership. Well I recently was quoted service elsewhere and guess wh Thank you Carol! People always recommend NOT having your vehicle serviced at the dealership. Well I recently was quoted service elsewhere and guess what BMW beat the completion and I'm worry free about workmanship..... That's PRICELESS! Fast and reliable service at BMW of Manhattan! More

Very nice and fixed things quickly I brought my car in without an appointment, which no one told me I had to have. They were nice in fitting me in on a busy morning. They fixed the few I brought my car in without an appointment, which no one told me I had to have. They were nice in fitting me in on a busy morning. They fixed the few things I needed fixed and the rep there, Carol, was extremely nice and helpful in terms of making sure the work was all taken care of and that the timing for picking the car up worked. Can't complain at all, it was a very pleasant experience. More

Highly informed, customer oriented, excellent service I've worked in the luxury business for over 20 years so I have very high standards and recognize true excellence in service. Tom Twomey was incredibly I've worked in the luxury business for over 20 years so I have very high standards and recognize true excellence in service. Tom Twomey was incredibly well informed on product and performance and gave very thoughtful, personalized service. He was extremely patient and thorough. BMWs are amazing but it is professionals such as Tom that make the difference. Jane P. More