BMW of Manhattan

Service Center This place will rip you off! My airbag light came on because of a faulty occupancy mat which I have the warranty for. Zachary Gessay told me they wil This place will rip you off! My airbag light came on because of a faulty occupancy mat which I have the warranty for. Zachary Gessay told me they will diagnose the car and if the result comes out with a faulty mat then they will waive the 180$ diagnostic fee. The result came out with a faulty mat but under the same diagnostic, they found a "possible faulty module" and requested a 1500$ fee. I refused to replace the module then he billed me 180$ for the diagnostic fee, which the warranty covers. I protested by saying that both errors were found under the same diagnostic process, which the warranty covers. He said I will not have to pay for it when I pick up the car. Guess what, he lied and its on my bill when I got there. He simply said "I will not waive it" and left. I paid and waited 1.5hr for them to bring my car up from the cellar. On my drive home, less than 30 mins after leaving the service center. 4 new warning lights that I've never seen before came up. Please, do yourself a favor and go some where else. All the visitors at this place look grumpy and pissed off and i think i know why. More

Horrible experience: Ordered new keys from parts / service In nov 2014, I lost my car keys for my 2013 3-series. Went to bmw Manhattan to order a replacement. They charged me $400+ for a standard fab key with In nov 2014, I lost my car keys for my 2013 3-series. Went to bmw Manhattan to order a replacement. They charged me $400+ for a standard fab key with comfort access. Got the key two days later, but was told that while the key will open and start the car, the remote door open functions won't work until key is programmed. Price: another $300. Called a manager; after 30min wait no one showed up. Left dealership super angry. Needless to say, I found out on Internet that it takes 2 min to fully "program" the key yourself by holding it next to steering wheel. All good and working now. The BMW Manhattan parts / service are just liars trying to get extra cash from unsuspecting customers. Be careful! More

Quick service I had a nail in one of my tires and needed it replaced. Brought it in and worked with Zach Gessay. He put on a new tire for me in a few hours and I go I had a nail in one of my tires and needed it replaced. Brought it in and worked with Zach Gessay. He put on a new tire for me in a few hours and I got my car back cleaned and vacuumed. Luckily, I got the tire insurance when I got the car so it only cost me my $50 deduct. Plus, Zach kept me posted throughout the whole process via email. I see a lot of people complain that they can't get the service advisor on the phone or to call back. These guys are very busy taking care of your cars. They don't sit there waiting to answer calls but run around all day. They are however available via email and respond quickly. Great service experience, great team, Zach and BMW of Manhattan rock! More

Service Department It is my first official review and it will not be positive, unfortunately. I have debated back and forth and finally decided that i need to let my tho It is my first official review and it will not be positive, unfortunately. I have debated back and forth and finally decided that i need to let my thoughts to be heard. I have brought my car BMW 2007 328i for a simple oil change and also requested a quote to change all four break pads. Turned out that i needed to change not only all break pads but also all four rotors. One of the representatives named Zack has left me a voicemail with a price quote. The price that was given to me was $1,600.00. I immediately have called a dealership in Atlanta, which quoted me the price for all OEM pads and rotors along with sensors around $660.00 with a 2-day delivery. So i was going to be charged almost a $ 1,000.00 for labor. Its okay if the dealership in Manhattan established their prices at this level. What not okay is that after i declined a quote Zack has not called me back or responded to my three voicemails. In addition i opened my trunk and discovered that my wheel lock key was missing and a compartment where it was laying was open. Zack's supervisor had called me back and assured me they did not touch the trunk or took my wheel lock key. More

It was an excellent experience buying the X3 It is quite a daunting process but Nick helped us quickly get a car which met our requirements. He was very helpful and I am very pleased with our exp It is quite a daunting process but Nick helped us quickly get a car which met our requirements. He was very helpful and I am very pleased with our experience. More

Great experience - friendly, professional sales staff BMW Certified Pre-Owned Dealer Car Purchase: Service was excellent; Sales person very friendly, most helpful, respectful and truely an asset to the o BMW Certified Pre-Owned Dealer Car Purchase: Service was excellent; Sales person very friendly, most helpful, respectful and truely an asset to the organization. He spend all the time I needed going over the 5-series vehicles with me, set-up a test drive on the spot and proceeded to follow-up with me on my visit. I would absolutely recommend this saleman and the dealership. Great experience. More

Service dept When i brough my car for annual check up they noticed it had a recall and the car needed to stay overnight. I have to wait for a month to get a loaner When i brough my car for annual check up they noticed it had a recall and the car needed to stay overnight. I have to wait for a month to get a loaner because they didn't have a loaner available. I have to wait for them to schedule it for a month. Lack of loaner availability. When I returned a month later, the loaner they gave me, it had a flat tire. They only go around the car to check the outside condition of the car such as dents, scratch etc. they are supposed to give u the car in perfect condition. The tire pressure was on but I didn't pay mind because I thought it would go away. In the evening I noticed that the rear tire needed air. I put some air. In the morning the same tire needed more air and the monitor specify me that the car had a flat tire. I called the department of loaner and nobody answer, I left a voicemail to make the complain and the call was returned 6 hours later. I told the rep that it was ok that it didn't matter to speak with her because I was called to pick up my car. I was expecting a faster response. The advisor requested to hold $750 of my card in case something happen to the loaner. The advisor never explained me that they will hold your money for $45 days after you returned the loaner. If he would explained me that procedure in advance I wouldn't gave him my debit car. Another error, when the advisor asked me for the card, he specifically asked me for my american express card and my ID card. The error there was that he was supposed to ask for a credit card with specific logo and at the end when they charged me, the list of credit cards requiered were visa, MasterCard or discover. Very disappointed at their service. More

stay away if your car is in warranty stay away from this service, I have been on Aug 25th(I did appointment 10 days before, everything was booked), to change the oil for a 2014 328XI stay away from this service, I have been on Aug 25th(I did appointment 10 days before, everything was booked), to change the oil for a 2014 328XI 5k miles and to see from where is the noise from the front tires, also a problem with the gear switch lights. I left the car at 10:30 am Mon to Bobby Erwin and he suppose to call me later to see what is wrong with the car, nothing happened, I called Tue morning, he doesn't answer to my call, voice messages and emails. Wed at 12 pm I arrived to BMW Service to see what is going on, Bobby tried to xxxxxxxx me and they could not find the noise, I took a test drive with one of the mechanic and he hear the noise(xxx. are you deaf?) and I told them to finish the problem with the gear shift and oil and I do not want to deal with them anymore, this was around 1:30 pm, they said the car will be done in 1h so I have a sit in the waiting area, after 3 h I ask were is my car, "in 10 min is ready", after one more hour I lost my patience and I speak to the manager Mr Jialoh Ho, he tried to explain me how is working the service, like a surgery department and how everybody is an amazing specialist, bla bla bla. finally I took the car around 6pm, what I notice, one front rim scratched and they even reset the service oil... so, 3 days the car was there a lot of waist time and no resolve. now I have the car in Brooklyn to other BMW Service, hope to be OK and fix the problems. I wished to give them zero or -5 stars.... More

Superior Service! Arian helped me get my daughter into a new (Certified Pre-Owned) X3. The car is amazing as was the deal. Adrian called me in advance to tell me about Arian helped me get my daughter into a new (Certified Pre-Owned) X3. The car is amazing as was the deal. Adrian called me in advance to tell me about it when he heard I was looking for this type of vehicle. From the phone call to tell me about this car right up to the delivery of this vehicle Adrian went over and above the normal "call of duty" and I HIGHLY recommend him just as my friend recommended him to me. JFS More