BMW of Manhattan

My experience at BMW of Manhattan was wonderful! Client adviser, Birgit Allen, answered all my questions, took care of all my requests, and made the otherwise stressful task of buying a car pleasurable and adviser, Birgit Allen, answered all my questions, took care of all my requests, and made the otherwise stressful task of buying a car pleasurable and enjoyable. Even after my purchase, Birgit still sends periodic emails to check up on the car and make sure everything is okay. Birgit and her entire team make you feel like you have trusted and educated friends in the car buying business. In short, I would not go to ANY other BMW dealer than BMW of Manhattan: go there, ask for Birgit, and you will understand why. More

My wife and I just leased our 3rd BMW from Ricardo Rodrigues of BMW of Manhattan. Each time the experience has been better and the loyalty that we receive from BMW of Manhattan gets better and better Rodrigues of BMW of Manhattan. Each time the experience has been better and the loyalty that we receive from BMW of Manhattan gets better and better. The prices are fair and Ricardos knowledge of the Car and BMW financial is head and shoulders above any other sales associate we have dealt with. More

My experience at Bmw of Manhattan was very pleasent, my sales person Ricardo Rodriguez was very knowledgeable, and professional. He let me test drive the vehicle, which pretty much sold the deal. Safe to s sales person Ricardo Rodriguez was very knowledgeable, and professional. He let me test drive the vehicle, which pretty much sold the deal. Safe to say, I will be back. More

WORST BMW DEALERSHIP EVER! They lie and hold your car far longer than they need to. They wait until the last minute to do any work to the vehicle and most times return it semi fixed. The service reps do not longer than they need to. They wait until the last minute to do any work to the vehicle and most times return it semi fixed. The service reps do not call back and if you decide to hold the line, the receptionists hang up on you or never return to the line. THE ONLY WAY YOU WILL GET YOUR CAR BACK ASAP IS IF THEY GIVE YOU A LOANER. I was given a loaner once while my breaks were being serviced and received a call within 3 hours stating that my car was ready. (BTW in order to get a loaner you must reserve weeks in advance which is totally ridiculous). The time before, I waited three days for the same service. I stopped servicing my car here but retunred this time because I did not have time to drive all the way to New Jersey in order to get decent service. This service department is an embarrassment to the BMW brand. More

The representative that helped me was responsive and quite professional. He understood my concerns and needs and worked to the best of his abilities, to address my needs. quite professional. He understood my concerns and needs and worked to the best of his abilities, to address my needs. More

I was approached in a very friendly and non agressive way. I never felt like the sales person was trying to sell me anything. I had the impression he was advising me. When I received my vehicle he went way. I never felt like the sales person was trying to sell me anything. I had the impression he was advising me. When I received my vehicle he went out of his way to explain various features i nside the car and helped me wit the installation of my baby seat as well as the blue tooth. I am planning to go back to BMW for anothet car soon. I highly recommend Tom Twomey to anyone. More

I purchased a used Harley Davidson motorcycle with 3,000 miles on it described as Excellent condition with no issues at all. After spending over $1400 in travel costs to get the bike and ride it home, I get miles on it described as Excellent condition with no issues at all. After spending over $1400 in travel costs to get the bike and ride it home, I get there to find a motorcycle that is rusty, scratched, and has dents. The motor paint was flaking as well. Live and learn, but I wouldn't recommend buying a stick of gum from BMW of Manhattan! More

Was recently in the market for a BMW 5 Series. Had the pleasure of dealing with Ricardo Rodrigues. Ricardo was extremely knowledgeable about BMW's and the automobile market overall. The experience at BMW pleasure of dealing with Ricardo Rodrigues. Ricardo was extremely knowledgeable about BMW's and the automobile market overall. The experience at BMW of Manhattan was completely different from any other experience I had previously at other BMW dealerships. From the minute you walked in the door the atmosphere was very relaxed & the people there friendly and not pushy at all. Ricardo took the time to explain the different options that were available and in my opinion went above and beyond. While circumstances arose where I was unable to purchase the vehicle, I would recommend anyone looking to purchase a BMW to see Ricardo at BMW of Manhattan....It is worth the trip into the city. More

Worked with Adrian Turek - he was the best. A big help who knew just what we were looking for. I would highly recommend him to others. who knew just what we were looking for. I would highly recommend him to others. More

By far the worst BMW Service ever from the service department to the individuals who work there. Ever since dropping off my vehicle to be serviced at this location it was a WASTE of time and MONEY (w department to the individuals who work there. Ever since dropping off my vehicle to be serviced at this location it was a WASTE of time and MONEY (what is the 4yrs/50 miles warranty good for??!). In all, Jeff Cicero is the worst Service Advisor, he makes excuses each time you call him, beats around the bush and doesn't care about you. The service department damages your car when returned when it was clearly in immaculate condition brought in, "magically makes parts on your vehicle stop working when it was working perfectly fine", doesn't get the job done right the first time with going back and forth and DOES NOT, I REPEAT DOES NOT GIVE YOU A BMW LOANER in exchange when your car is abused from this dealership or with having a warranty on your vehicle. I don’t want a crappy rent-a-car. I bought a BMW for a reason and don’t want to drive around in a beat up Chevy. If I wanted a Chevy, I would have gone out and bought one instead. On top of that, although I was contacted from the head Service Advisor (Sal Rubino), dealt with other Senior Advisors supposedly (Jai Ho) about my issues, don’t waste your time and breathe on them because they’re a bunch of degenerates who quite frankly don't value you or your time as a customer and they all put on a show and act the same. As for the staff, from being checked out too waiting for your vehicle, is absolutely horrible. Personally this is my .02 cents and experience from this dealership and hope whoever is reading this right now experiences better. But I warn those ahead of time to stay away from BMW of Manhattan’s sales and especially service department. More