BMW of Manhattan

The price that I paid for the vehicle was very fair. Service is top notch and loaners are available when an appointment is made. The dealership is located centrally, and is very accommodating. The t Service is top notch and loaners are available when an appointment is made. The dealership is located centrally, and is very accommodating. The team is very professional. More

Let's face it. There is nothing abominable about BMW of Manhattan, it would probably rate quite acceptably if it catered to Yugos, Ladas or other clunkers... Only the fact that it constitutes the only bad Manhattan, it would probably rate quite acceptably if it catered to Yugos, Ladas or other clunkers... Only the fact that it constitutes the only bad tooth in BMW's otherwise perfect mouth makes it remarkable. I can cope with a yearly visit to get my NY State inspection sticker, which is what I just did on a new car intentionally ordered in NJ, but I would not dream of buying anything else there. You are a number and made to feel like one. The representative who picks-up your car has no name, or it just look like it. You get your car back 2 hours later after waiting in line to pay your small bill and waiting again for 20 minutes for the car to show up. They are supposed to call you on your cellphone when the car is ready, but it has not happened once in 14 years. Meanwhile, the "customer lounge" looks and feels like the inside of an elevator, your question whether wi-fi is available while you wait is met with shrugs or outright lies ("Yes, but it does not work today due to construction"), your then request to use a computer is firmly turned down I have had better service and friendliness at airport check-in bag drops. Then again, customers not used to the normal BMW attitude and service might find the experience not so terrible. More

This dealership is pathetic. I've been there twice and both times they screwed me. The first time they wanted to charge $130 to diagnose every tiny issue I wanted them to look at. I took my car back and both times they screwed me. The first time they wanted to charge $130 to diagnose every tiny issue I wanted them to look at. I took my car back and left. The next time they were replacing tires and an airbag. I've now been waiting nearly 3 weeks for work that should take 2 hours tops. They can't manage to order tires and get them in. The place is like a giant factory and they can't keep track of what's going on with any car. Everything about their operation is pathetic and unorganized. Since I had to put in an employee name, I should note that Jeff Cicero called me regularly and apologized. However, every time he called he had a different excuse for why nothing was getting done on my car. I honestly believe that he was embarrassed by how long everything was taking, but clearly he wasn't the one truly overseeing the repairs. This all goes back to the fact that this place is all about quantity over quality. More

I have nothing but good things to say about Adrian Turek. From the purchase to delivery of the vehicle, Adrian was patient, extremely courteous, and provided prompt and reliable service. He was never unrespo From the purchase to delivery of the vehicle, Adrian was patient, extremely courteous, and provided prompt and reliable service. He was never unresponsive or overbearing, just all in all a great salesperson. I would recommend Adrian without any hesitation! More

This is my second time dealing with Phil and frankly in my experience with BMW, he is the only individual that actually attempted to resolve concerns. He has been forthcoming, responsive and on point in al my experience with BMW, he is the only individual that actually attempted to resolve concerns. He has been forthcoming, responsive and on point in all my dealings. He is a good reason why I elected to go for the BMW for the second time and will recommend him. More

A year after purchasing a 5 series, the battery failed regularly. They stated the warranty and full service program only applies if driven 7,500+ miles annually. BMW USA declined to honor these agreemen regularly. They stated the warranty and full service program only applies if driven 7,500+ miles annually. BMW USA declined to honor these agreements as well. After two years of miserable behavior by BMW Manhattan and filing a lemon law complaint, they solved the issue. At the end, they acknowledged missing a service bulletin regarding a flaw in the auxiliary fan switch. More

Peter is a great salesman. He was extremely helpful and ran through everything I needed to know about the car. The whole dealership was very kind and helpful. I find it great that the service department is ran through everything I needed to know about the car. The whole dealership was very kind and helpful. I find it great that the service department is located I'n the dealership and I do not have to go far for it . More

Mr. Douglas Laviest is a good salesman, he took time out to walk me through the details of my purchase and tough me how to use all the features on my car, after the sale when i needed help he was always the to walk me through the details of my purchase and tough me how to use all the features on my car, after the sale when i needed help he was always there. Everyone at the dealership has been supportive of me as if i was a member of the family. I would recommend BMW OF MANHATTAN to my family and friends. More

Grace was very pleasant when i initially called the dealership with questions. I made a trip into NYC just to speak with her in depth regarding switching over to bmw. She sat with me and answered all o dealership with questions. I made a trip into NYC just to speak with her in depth regarding switching over to bmw. She sat with me and answered all of my questions, presented me with options and i ended up walking out of the dealership with a new lease contract on my 2011 x6. Grace was again helpful when i needed documents emailed to my insurance company, and emailed the documents over immediately. I look forward to working with her again in the future. More

This is the second BMW I have purchased from BMW Manhattan and again the service was excellent. Roy was very accomodating with my schedule and always a pleasure to work with. He was very knowledgeab Manhattan and again the service was excellent. Roy was very accomodating with my schedule and always a pleasure to work with. He was very knowledgeable about my vehicle and took care in explaining all the details of the car. Jodi made the process easy and answered all my financial questions thoughtfully. I would definitely recommend my friends to this dealership. More