BMW of Manhattan

Jessica is very friendly and always makes sure service is done correctly and within promised time frame-appointments are on-time, and prices are never an issue, as most of the service is free, and anything t done correctly and within promised time frame-appointments are on-time, and prices are never an issue, as most of the service is free, and anything that needs to be paid for is competitively priced. I'm very satisfied with BMW of Manhattan and with my service advisor. More

I will have to say that BMW of Manhhattan provides superb service. Richard Isaac was an extremely knowledgable and excellent sales advisor. He was very thorough and explained everything in detail when I orde service. Richard Isaac was an extremely knowledgable and excellent sales advisor. He was very thorough and explained everything in detail when I ordered and picked up my vehicle. I would have no problems recommending him or BMW of Manhattan to anyone I know. More

Great sales dept. Bought my new 335 here and they extrememly friendly and responsive. I still keep in contact with my Service Advisor, Richard Isaac. Always get service done here. Timely and grea extrememly friendly and responsive. I still keep in contact with my Service Advisor, Richard Isaac. Always get service done here. Timely and great communication. Always satisfied with the work done. Highly recommended. I always deal with Freddy Chan. More

From the actual purchase, i have purchased three in six years, to all the service work i have needed i can only say it is always a pleasure to work w/ bmw of manhattan. everyone always remembers me and a years, to all the service work i have needed i can only say it is always a pleasure to work w/ bmw of manhattan. everyone always remembers me and asks how things are going. my car is usually ready way before the promised time and is given back to me cleaner and nicer than when i handed it over. i would rate this a++++++. anyone looking for a great driving experience from start to finish should go to bmw of manhattan. thanks to buddy samaroo, jai ho, and tom twomey for everything. More

I have had a number of BMW cars from this location I I have had a number of BMW cars from this location I had a lease on a 3 series and two years ago upgraded to a 6 series white convertable. The d I have had a number of BMW cars from this location I had a lease on a 3 series and two years ago upgraded to a 6 series white convertable. The dealership is fantastic. Really professional and organized. What really makes BMW of Manhattan so great to me is my service rep Buddy. I run a very large Films Production Facility in NYC call Citysage. We deal with celeberties all the time and hundreds of people in the movie industry. I have not met within my staff or in the industry (and ive been in it 20 years) a person more concerned and aware of customer serive as Buddy. He really cares and it shows. He also have a great deal of knowledge of the cars. I am really impressed with BMW of Manhattan and the staff they have on location. Great job. Brian Coles More

I felt the need to write this because of some of the negative comments...no matter what, having an issue with your vehicle is a pain, and they're handling of my situation, especially joe, was quick and negative comments...no matter what, having an issue with your vehicle is a pain, and they're handling of my situation, especially joe, was quick and painless. Joe secured me a loaner almost immediately and they returned my car in 2 days. More

Overall I've had great service despite the fact that this is a very busy dealership. The car has always been ready when promised and if they needed more time I appreciate their honesty. The price is OK but t is a very busy dealership. The car has always been ready when promised and if they needed more time I appreciate their honesty. The price is OK but that's par for the course when it comes to BMW. More

I rate my experience with BMW of Manhattan with a 5 stars because my service provider Art Fenton was great he really help me to understand the different problems as well as kept me informed...the next time I because my service provider Art Fenton was great he really help me to understand the different problems as well as kept me informed...the next time I am there I would request him to handle my service needs More

Service Department: These guys are terrible: rude, argumentative, condescending. Don't remember ever being treated this rudely by a "service" organization before. Avoid at all costs. Bought the argumentative, condescending. Don't remember ever being treated this rudely by a "service" organization before. Avoid at all costs. Bought the car here last year, even the salespeople are rude. More

I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promise of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promised that all reported issues will be resolved for $4100 and repair work will be done in 2 days. Never responded my emails/phone messages and 3 days later we are told that additional $1500 will be charged to fix an oil-pan which wasn't detected during initial assessment. I asked him to send detailed break down of labor/parts and he sent me an invoice which was over charged for nearly $500 and upon my inquiry he responded in very unprofessional manner. Basically he was busted lying to me on an invoice and thinks that I was stupid enough to understand invoicing. So he becomes greedy and blamed billing department that they made an error. So I visited BMW of Manhattan service center the next day to resolve my issues but Michael refused to see me and instead directed to Jialoh Ho a senior service advisor. Michael saw me at the entrance door but pretended that he didn’t even know me and was shaky and couldn’t look into my eyes when I greeted him. If he was honest why would he be afraid to see me and work with me?? BMW of Manhattan service centre has serious ethical issues and service advisors are not qualified at all, though they pretend to be. They would tell you that everything will be fixed at the beginning but ****the trick is that they would never tell you that other issues may come up after fixing issues detected during initial assessment. This is exactly what Michael did and he can’t live up on his own words so, he would not even see me and had me work with his manager Jialoh Ho. Only then I realized that Jialoh Ho was a real Korean Thug who was ripping off every customer, while pretending to be honest service advisor. So I asked him to take me down stairs to inspect my if the leak was really undetectable during initial assessment. And After inspecting oil leaks myself it was obvious that even a non mechanic person would have detected since the leaks were clearly visible coming out of oil pan. Jialoh Ho started to Bullshit how the oil was pouring at the beginning and they would not know until engine housing was fixed, which was a complete lie. Upon request to test drive, Jialoh Ho refused and verbally insulted by saying that "he is concerned that I will run away without paying the bill". He kept saying that “Let me know, If we have problem paying the bills”. At one point Mr. Jai insulted us again by saying, "I don't work for you, I don't work for you and who are you aggressive with??" and responded to our questions in very unprofessional manners. We requested to get Michael involved since he was the person we originally spoke and agreed upon, but Jialoh Ho refused again. I’m not sure why Jialoh Ho would refuse us to talk with Michael. Obviously something was fishy and Jialoh Ho just another Thug with full intent of ripping customers. At one point honest mechanic wanted to put tires to see if the noises has really gone away but Jialoh Ho refused. I hope that honest mechanic would not be punished his willingness to help me!!!!! What kind of service shop would not allow to test drive your own car to make sure that things are fixed as they supposed to be??? Well BMW of Manhattan does!!!! I was fixing some of the things on my own so I was able to estimate labor hours. On the bill Thug Jialoh Ho inflated as much as twice for labor hours. Thug Jialoh Ho took 4.4 hours to fix the cylinder head cover gaskets, which I would have done in less than 1 hours if I had an equipments. For engine house oil leak techs only replaced $82 pipe and Jialoh Ho claimed 5.80 labor hours for $725. I can go on and on but, be ware that they would inflate the labor hours so make sure that you ask the price break down before doing any service. Other wise these Thugs will rob your money and before you realize, it will be gone!!!!! We came home empty handed with none of our problems resolved, but charged for $3800. We trusted and relied services provided by BMW of Manhattan but it was really Tragic to be treated unprofessionally by the Thugs. If the Thugs Jia and Michael are to make money out of customers with such unprofessional & unethical behaviors, I'm concerned that they would become negative role models for BMW organization. I’m not sure senior managers are aware that they do have such employees. It is a big sin to take someone’s money without really finishing what they asked for and I would not be able to sleep at night if I ever did this to someone. America has become a place where you can’t trust anyone and Thug service dealers like Jialoh Ho becomes role models to think why you should never go to dealers. Car dealer job is most complained and most unethical job according to the statistics. I do believe one thing though that if you rob money from someone that money will never stay with you for go More