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BMW of Middleburg Heights

Middleburg Heights, OH

4.8
355 Reviews

6976 Pearl Rd

Middleburg Heights, OH

44130

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355 Reviews of BMW of Middleburg Heights

September 21, 2023

Excellent service. Knowledgeable technician. They don’t recommend unneeded work. Trustworthy and prompt. I would highly recommend. More

by NEPREFAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Sep 21, 2023 -

BMW of Middleburg Heights responded

Thanks for the positive review!

September 21, 2023

David made a very complicated problem seem so simple, very knowledgeable and great customer service! More

by CHRISA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda, John Cordell, David Povroznik
Sep 21, 2023 -

BMW of Middleburg Heights responded

Thanks for the amazing review about David!

September 14, 2023

Dave was wonderful, very polite and kind. The dealership was clean and welcoming The video of my vehicle after the service is a wonderful perk More

by PARKERJ4
Recommend Dealer
Yes
Employees Worked With
David Povroznik, David Povroznik
Sep 14, 2023 -

PARKERJ4 responded

Middleburg Heights BMW Crew was wonderful, I appreciate your quick and kind service.

Sep 14, 2023 -

BMW of Middleburg Heights responded

Thanks for the positive review!

September 12, 2023

Fast and quick service done as explained by the tech. Everything was explained and went through by workers. More

by TCALLARI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Sep 12, 2023 -

BMW of Middleburg Heights responded

Thanks for the positive review!

September 11, 2023

Very kind, professional. Precise service.i would recommend this service to anyone and i will continue to bring my car there. More

by TCGREGORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Janowich, John Cordell, David Povroznik
Sep 11, 2023 -

BMW of Middleburg Heights responded

Thanks for the positive review!

September 02, 2023

Very knowledgeable about BMW vehicles, was able to clear up some questions I had. Also communicated well throughout the process. More

by A-NEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Povroznik
Sep 05, 2023 -

BMW of Middleburg Heights responded

Thank you for the great review!

August 31, 2023

I the car repairs were done quickly and it was on time. Appreciate the loaner too. More

by ABBASHASAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 01, 2023 -

BMW of Middleburg Heights responded

Thanks for the positive review!

August 30, 2023

Great working with such a good team. Christian was very committed to making sure I was taken care of. More

by MEGAN_JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Aug 30, 2023 -

BMW of Middleburg Heights responded

Thanks for the positive review!

August 30, 2023

I always come here for service to my cars. They always do a good job of keeping me informed and safe in my car. More

by MEGAN_JOHNSON
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Aug 30, 2023 -

BMW of Middleburg Heights responded

Thank you for the great review!

August 29, 2023

Christian was impersonable from the start. Disinterested in helping me. Did not call me to discuss my car. When I called to seek information 2 hours after he told me it would be available, he More

by VICTORIA_ECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Gufreda
Aug 29, 2023 -

BMW of Middleburg Heights responded

We're truly sorry to hear about your negative experience with Christian and our dealership. Please accept our sincere apologies for any inconvenience or frustration you encountered during your recent visit. Your feedback is invaluable to us, and we take it seriously as we strive to improve our customer service. We recognize that you are disappointed and frustrated, and your feedback will be shared with our team to ensure that situations like these are addressed and improved moving forward.