BMW of Middleburg Heights

Terrible sales experience! After reaching an agreement on a pre-owned vehicle and receiving a final quotation with my name and information, I also had ordered a third-party car After reaching an agreement on a pre-owned vehicle and receiving a final quotation with my name and information, I also had ordered a third-party car inspector to check the car. All of the sudden, I receive a call from the salesperson (Michael) saying “unfortunately, the car was sold to someone else”. That is so unprofessional! This dealership do not value their word and are dishonest. I do not recommend dealing with them after my experience. Don’t waste your time like I have. More

Awesome 👌thanks for your service and you don't need 15 words the first word covers it words the first word covers it More

Christian, David and the auto technicians are very professional and kind. Quotes were provided upfront and services were timely. professional and kind. Quotes were provided upfront and services were timely. More

I can take my BMW elsewhere for service. I felt like I was inconveniencing them and just wanted to get the minimum and leave. I felt like I was inconveniencing them and just wanted to get the minimum and leave. More

Prompt efficient service delivered at a reasonable price. Always helpful and seem to care about your car. Always helpful and seem to care about your car. More

Great experience, first time there and they treat you like family!! They handle any problems you m8ght have!! like family!! They handle any problems you m8ght have!! More

Customer service was great. Mechanics did the repair as expected. Christian kept me updated with the long delay obtaining the parts from Germany. I suggest secondary sources to Mechanics did the repair as expected. Christian kept me updated with the long delay obtaining the parts from Germany. I suggest secondary sources to prevent delays in repair. More

Professional and friendly service. I really value the video they take of your car showing the undercarriage. They took time to answer all my questions and overed mainteance advice whic I really value the video they take of your car showing the undercarriage. They took time to answer all my questions and overed mainteance advice which I found reassuring. More

Christian is a very dedicated person when it comes to customer service I've been associating with Christian for more than a year now he has taken care of my 2006 BMW 330ci and I recommend him to anyone t customer service I've been associating with Christian for more than a year now he has taken care of my 2006 BMW 330ci and I recommend him to anyone thank you More

Great service. Explained everything on my car and let me know the cost of repairs. Explained everything on my car and let me know the cost of repairs. More