BMW of Monrovia

Stay away from this awful place Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked out of there. I have since purchased my X5 from New Century BMW in Alhambra and my service advisor, James Chiu, has been taking excellent care of me and my family car. I get a loaner car when the service takes more than 1 day and James communicates with me regularly to let me know how things were going. My X5 recently broke down and BMW roadside assistance refused to take me to New Century in Alhambra, instead dumping my car in Monrovia. When I arrived, I was not greeted or shown where to go. I was completely ignored for half an hour until I made a loud comment over my cell phone and it caught the attention of one of the service advisers. Thankfully, this service adviser wrote up the repair invoice but that was all she could do. No loaner car. No assistance with a rental. No shuttle offered. Two days later, the repairs had not begun and I was stranded without a vehicle. I demanded to speak with the service manager and luckily, he did listen to my situation. The repairs were completed the following day. The people at this dealership need to realize that many suburbanites rely on cars for survival. Stay away from Monrovia BMW. Buy and service your car at New Century BMW. More

horrible experience with christopher I came to BMW of Monrovia to purchase a new vehicle. The sales associate I spoke to, Christopher, handled everything poorly. While speaking to him abo I came to BMW of Monrovia to purchase a new vehicle. The sales associate I spoke to, Christopher, handled everything poorly. While speaking to him about the price, he would lowball me. Initially giving us a price, then contacting us with another and then taking out warranty for all 4 years on the vehicle. The prices he would give us got more and more expensive as we asked, same vehicle we were looking at with same equipment might I add. Hr was simply playing games with us. He w as not a responsible sales associate. The overall vibe I got from this dealership was horrible. DO NOT GO TO THIS DEALERSHIP. WASTE OF TIME. More

This dealer was friendly, gave me the opportunity to test drive multiple vehicles, and leased a car to me at a very reasoanble price. So far so good. However, there is a hole exposed in the rear bumper bec drive multiple vehicles, and leased a car to me at a very reasoanble price. So far so good. However, there is a hole exposed in the rear bumper because the piece that covers the hook used to tow the car is missing. It was missing at the time I leased the car, so they promised that they would order one and have it sent to me within a couple of weeks. Over a month later, I finally received it, but it was the wrong size. I went to the dealer and they admitted their mistake and promised to order the correct piece immediately. That was about a month ago. I hadn't heard from them since. When I called today, I was told that it was on backorder and that they had no idea if or when I would receive it. So now the deal that seemed so good at first doesn't seem that way anymore, since I'm driving a car that doesn't look very nice (with that piece missing). ALSO, because the piece they sent was too small, it fell in the gap behind the bumper when I tried to install it. I went to the dealer to ask them to remove it. They said that they would have to remove the bumper to get at it and that I would be charged for that "service." I pointed out that the problem only occurred because of their mistake (in sending the wrong size piece to me), but that didn't pursuade them to do it without charge. That is unbelievably poor customer service. More

aug 22th,2pm,i bring my car to bmw monrovia for car wash. i wait for 2 hours around 4pm. l ask them why it takes so long. Mr.cheng said he will check. 15mins lat er ,a technician brings back my key and said i wait for 2 hours around 4pm. l ask them why it takes so long. Mr.cheng said he will check. 15mins lat er ,a technician brings back my key and said its done. so l drive home and find out they did nothing if they er busy,they should let me know ahead More

They just disappeared after selling the car!! I have questions and pending items I need resolved, but they are completely unresponsive and careless. Their finance guy - Frank talks in a demeaning and co questions and pending items I need resolved, but they are completely unresponsive and careless. Their finance guy - Frank talks in a demeaning and condescending manner. Deal with them on your terms and don't buy before you have everything you need from them. More

I went up to Monrovia from Newport Beach after seeing a 2010 535i on cars.com. After walking into the dealership, I was welcomed after only a few minutes wait by a Sales Manager, Tomas Cervantes. I test d 2010 535i on cars.com. After walking into the dealership, I was welcomed after only a few minutes wait by a Sales Manager, Tomas Cervantes. I test drove 2 cars and decided that I liked the 535i which I had seen on the Internet and started the negotiation with Tomas. Within 30 minutes, we had concluded the negotiations and we shook hands on a deal. The entire experience was professional and efficient. I can highly recommend the dealership and especially Tomas! More

I dealt with three different service reps. The number one issue I have is with the service work performed on my car. The technicians are horrible. I felt since the work done on my car was under warranty th issue I have is with the service work performed on my car. The technicians are horrible. I felt since the work done on my car was under warranty they did the bare minimum. One time after I picked up my car from being serviced, as I was driving home the coolant light went off. My car had no issues with the coolant prior to bringing it there. Another time they replaced a bulb in one of my head lights. After that, I kept on getting condensation in the light cover. Apparently, who ever repaired the light didn't seal the cover which is the cause for the condensation. I took back a while after to get fixed and they would not fix it. Their reason is that too much time lapsed from when the light was worked on to when I brought it in. Also, there were several times when the tech forgot to reset the service light. There is many more reasons why I am unhappy with them but too much to type. More

I bought a used 2007 BMW 5 series that still under warranty back to 2010. The previous owner bought it from Monrovia BMW so I've decided to continue all my service there. Later on I purchase a BMW warranty back to 2010. The previous owner bought it from Monrovia BMW so I've decided to continue all my service there. Later on I purchase a BMW genuine 6-disc CD player from another 5 series owner and give it to Monrovia BMW to install, they spent 2 days and then tell me that the CD player is not compatible with my car, however they already worked on it therefore they have to charge me 300 bucks for the labor. I said fine, then take my car to New Century BMW to do the exact same thing and New Century were able to program the new CD player without any problem. Later on I got my 300 bucks back through my credit card company. One cold day the battery dead in the morning so I send the car to Monrovia BMW again because they are closed by. And they refused to replace the battery for me because they said from my record, "I used to have an incompatible CD player" installed on my car and that CD player constantly draining the battery!!! That was 6 months ago!!! I got really angry and walk straight to the service manager and he basically acting like a dumb and listening to my complain and said there is nothing he can do. Later on I send the car to New Century BMW and they replace the battery without any question ask. From my conversation with the people working in Monrovia BMW, they used to be ASSAL BMW and own by private party but now they are directly under BMW USA. And that's exactly why they have very strict warranty policy then any other BMW dealers. More