BMW of Morristown

Bought a CPO 750i in December 2011, brought it in in February 2012 because a light came on, was advised that I need to change two rear tires. I was in shock that I had to do this after only two months, February 2012 because a light came on, was advised that I need to change two rear tires. I was in shock that I had to do this after only two months, but reluctantly agreed. When they changed the tires they failed to diagnose an alignment problem causing me to have to replace brand new tires again in May at $500 each and two cracked wheel wells at $275 a piece. Would not trust them with my safety, could have cost me my life but they didnt care, denied that it was thier mistake. Fool me once shame on you foolme twice shame on me. Will go to another dealership for service. I dont mind paying, but I do mind them not owning up to thier errors. More

This is the fourth car that I have leased from BMW Morristown, and have had a ten year relationship with them. Brian has always been the sales associate with whom I have dealt. To date, all of my int Morristown, and have had a ten year relationship with them. Brian has always been the sales associate with whom I have dealt. To date, all of my interaction with this dealership has been a positive one. Service has been courteous and timely. I have taken advantage of a loaner car when needed. The employees, salesmen to service agents, have always been polite and interested in taking care of the customer, wanting their complete satisfaction. There is ALWAYS a follow up call to the customer inquiring about their experience with BMW Morristown. They ask if there is anything that they could have possibly done better. My feeling is that they extend themselves far beyond the "deal", and try to develop a long term relationship with their client. Of course it goes without saying that the product has to be worthy of a person's repeat purchases or leasing. I have had a Z4, X3, 128, and now a 328i. Two of my cars were stick shifts, and two automatics, each offering a different experience and ride! I have not had any problems with any of my cars except to say that the Z4 and the 1 series were not good cars to take out in extreme snow or ice. I did anyway, and I made it to my destination, but not easily! Finally, I would like to commend this dealership for their thoughtful, routine changing of my wiper blades without me asking or complaining about them....they wash my car after each service call and put down protective mats to keep the carpet clean. The facility is beautiful and new, showing off a gorgeous product! I'll be back! More

Ok experience overall. The salesperson was accommodating in terms of the numerous emails I initially sent about the price and ultimately gave us the second best price amongst dealers we inquired with. He w in terms of the numerous emails I initially sent about the price and ultimately gave us the second best price amongst dealers we inquired with. He was also accommodating with the back and forth at the purchase about the color and option we decided to go with. On the flip side the delivery was a poor experience. The salesperson was busy with other customers so we sat there for quite a while until we finally able to drive the car away. The Finance Manager tried to pull a fast one by giving us a higher loan than it was supposed to be by not properly incorporating the proper down payment check we gave. I initially asked him why the number didn't match and he explained that it was sometimes different. That didn't make any sense to me as I handle mortgage loan documents for a living so I carefully re-inspected the numbers and realized the final loan amount did not properly reflect the total downpayment we had brought to the delivery. If I had not double checked it I have no doubt we would have ended up just paying an extra $1000.00 for the vehicle. I don't know for sure if it was just carelessness on his part or a purposeful attempt to defraud us, but either way it left a bad taste in our mouth. If it was carelessness then I find that quite scary that the finance manager does not look at the actual bank check brought to delivery and subtract that from the final purchase cost before drafting the documents up. If you are looking for a good price, at this dealer is near you - you could do worse I'm sure but just be careful along the way. More

Sean Hayes was an exceptional salesperson in all areas. I will buy my next car from him and I have shared his name with my friends and family. Thank you Kathy Falcon I will buy my next car from him and I have shared his name with my friends and family. Thank you Kathy Falcon More

This has been our best experience buying a new car. Everybody that we dealt with was very friendly, from the salesman to the finance manager. They gave us the price that we were looking for and made u Everybody that we dealt with was very friendly, from the salesman to the finance manager. They gave us the price that we were looking for and made us feel comfortable the entire time. I would definitely recommend this dealership to anyone interested in purchasing a BMW. More

Great job, the whole experience was very pleasant and handled very professionally. Follow up after purchase was a nice touch. Would recommend these folks; david was super and KNOWS his product and max handled very professionally. Follow up after purchase was a nice touch. Would recommend these folks; david was super and KNOWS his product and max handled all the details. More

Honesty, patience, professionalism, courteous & earnest dealing with us as a new car buyer were one of the best experiences we have had. Completely satisfied from the time to step in the dealersh earnest dealing with us as a new car buyer were one of the best experiences we have had. Completely satisfied from the time to step in the dealership to the end. HIGHLY RECOMMENDABLE. More

I recommend this dealer because Tong Herrera was a complete class act and a fantastic salesman. Not only did I get a great deal on car, but also I was able to walk away with the exact car I wanted tha complete class act and a fantastic salesman. Not only did I get a great deal on car, but also I was able to walk away with the exact car I wanted that day. More

I am extremely satisfied with my experience of ending a lease and using a "pulling ahead" program to enter into a new lease agreement. There were a few "issues" that were resolved quickly and to my satisfa lease and using a "pulling ahead" program to enter into a new lease agreement. There were a few "issues" that were resolved quickly and to my satisfaction. I would recommend the sales and service departments. The professional and courteous staff provided exceptional customer service. More

The salesman was very helpful. The price was good and I was able to find the car I wanted. I would definitely recommend this dealership to my friends and family. was able to find the car I wanted. I would definitely recommend this dealership to my friends and family. More