BMW of Morristown

Dealer was very knowledgeable about their product. We needed a loaded up car, and the salesman was able to find it within the Open Road network . They gave us a great price on our trade in, and delivere needed a loaded up car, and the salesman was able to find it within the Open Road network . They gave us a great price on our trade in, and delivered our new car in a few days as promised. We have dealt with their Service Dept. as well and they are great to deal with, and they made our service appointment as easy as can be. From the receptionist in service to the service writer, they could not have been any nicer and easier to deal with. More

They were honest, down to earth,very helpful and the most important thing was their price on the car was better then other dealers and there were willing to work with my budget !!! thanks to BMW Morristown I important thing was their price on the car was better then other dealers and there were willing to work with my budget !!! thanks to BMW Morristown I'm looking forward to doing business in the future More

I purchased an X5 from BMW of Morristown and was very happy with the smoothness of the transaction. My client advisor, David Hurwitz was very knowledgeable and professional. I love the X5 and look forw happy with the smoothness of the transaction. My client advisor, David Hurwitz was very knowledgeable and professional. I love the X5 and look forward to logging some miles on the new truck. More

I purchased a 3 series sedan about a month ago. This was my first "luxury" car purchase and I am just as impressed with the quality of service as the car. David was able to beat a more local BMW dealership my first "luxury" car purchase and I am just as impressed with the quality of service as the car. David was able to beat a more local BMW dealership's price and did not hide anything (A month later, I am still convinced I got a great deal). He actually gave me his personal cell phone number in case I had any questions, and it came in handy -- I called him a few days later regarding some of the gizmos in the car. I highly recommend this dealership as well as Mr. Hurwitz. The jury is still out on BMW reliability but so far so good. More

I have never worked with a sales person who has such : I have never worked with a sales person who has such : corporate dedication corporate presence great communication skills "direct" communication I have never worked with a sales person who has such : corporate dedication corporate presence great communication skills "direct" communication attention to detail excellent memory astute computation skills appropriate social skills, contributions, follow up, when signing for the new lease with a peer in the finance department (and doesn't leave you unsure of the next step) patience to teach all options and accessories ( when entering a new automobile) time to teach the above and dedicate her time to the customer proficiency of descriptions of policies and procedures This is Michele Clarke and I would be happy to say more, and will add that I will return to BMW of Morristown for a third and fourth automobile sold/leased with the sales expertise of Michele Clarke. Sincerely, Susan O'Brien suzeob@hotmail.com 973 714 0347 More

I purchased a pre-owned vehicle from BMW of Morristown, Victor was amazing and reinsured me through out the whole process. He kept in contact with me even after the sale which I greatly appreciated. Staff Victor was amazing and reinsured me through out the whole process. He kept in contact with me even after the sale which I greatly appreciated. Staff was extremely friendly and they took great care of me. I live in NY and they complementry flat bedded the car to my house for free. Victor is a man of his word and couldn't ask for a better GM at a dealership that actually cares about his costumers. All in all BMW of Morristown is easy to work with and I love my car. More

I needed to bring my BMW in due to a "low battery charge" light indicator came on. As it turned out, it was something to do with computer program and not actual battery problem. This was fixed by re charge" light indicator came on. As it turned out, it was something to do with computer program and not actual battery problem. This was fixed by rebooting the program. I was introduced to Michelle Sellers as my service director and she was really awesome. Not only did she follow up with a phone call when she said she would, she also had a 30,000 mile servicing performed so I did not have to bring car back in again so soon. Who ever hired Michelle Sellers was spot on and what I would expect from BMW. More

My experience at BMW Morristown Used Cars was so good, I keep wondering if there is a catch! I was warmly greeted by a sales manager. My salesman was Shaun Hayes. This was one of many car purchases in ma keep wondering if there is a catch! I was warmly greeted by a sales manager. My salesman was Shaun Hayes. This was one of many car purchases in many states over the years and this was the BEST used car experience I've ever had. Not only did I get a good car for a good price, but the experience was actually a pleasure. There were some hiccups because the used car dept has moved across the street from the new car dealership. So, getting through the paperwork in a timely fashion (I had my own financing) and having to go over there for faxes, was time-consuming compared to what it could have been. The car leather also could have been a little cleaner, but I failed to re-inspect and it was very late when I finally got the car. Overall, this experience was topnotch, especially thanks to Shaun. He is excellent. More

Purchased a 2009 335 xdrive in May of 2011. Vehicle smelled like cigarette smoke when I picked it up and continued to do so even though the dealer guaranteed they could remove the smell. After 4 drop smelled like cigarette smoke when I picked it up and continued to do so even though the dealer guaranteed they could remove the smell. After 4 drop offs for “cleaning” the car still has the odor of smoke. Since the smell was not being removed the dealer suggested that I pursue a trade-in option and purchase a different vehicle. I agreed to wait for them to search for a comparable vehicle. However, the dealer never called back with the results of their searches. In addition, my initial loan paper work was filed incorrectly, it only requested a partial portion of the vehicles purchase price, a week later the error was found and a new loan had to be found and applied for. This all resulted in additional paperwork and hassle on my end. Moreover, I still receive letters from my loan bank requesting the vehicles title. I have expressed my concern with the dealer numerous times but they have obviously just waved me off because I’m still receiving letters. I also recevied letters requesting proof of insurance, which BMW of Morristown should have provided, but they did not. To avoid any additional hassle on my end I submitted the paperwork myself. I also purchased wheel and tire coverage for the vehicle. When an incident occurred on 9/9/2011 in which my wheel and tire warranty was to be exercised I found that Safeguard, the company supplying the coverage, stated they had no paperwork on file for me or my vehicle. BMW of morristown should have provided this paper work shortly after the sale of the vehicle, but they did not. I was forced to pay for the repairs up front at cost to me, and wait an additional 3 months for my reimbursement. I also requested a copy of my vehicles verified CPO check list to see if the vehicle had been properly CPO’d, but I never received anything from the dealer, no calls back, no emails, nothing. This dealer has left me extremely disappointed. So much that I refuse to have my vehicle serviced at Morristown BMW after a terrible experience there! More

I had a great car buying experience at BMW of Morristown (Used Cars). Shaun Hayes was the sales specialist I dealt with - I was very pleased in the way he treated me as a customer. Unlike other dealership, (Used Cars). Shaun Hayes was the sales specialist I dealt with - I was very pleased in the way he treated me as a customer. Unlike other dealership, here there was no need to deal with multiple people to buy the car you want. Shaun took care of all tasks right from welcoming - test drive - price negotiation - delivery, and surprisingly post-delivery follow-up to make sure I love the car he sold! The used car (07 Acura MDX) is in a great shape, and we're blessed! More