BMW of Morristown

Fabian did a fantastic job. He was responsive to our needs, took all our phone calls, we never felt rushed. He went over the car to ensure we knew about all the options and such. He graciously set up needs, took all our phone calls, we never felt rushed. He went over the car to ensure we knew about all the options and such. He graciously set up the bluetooth and universal garage door opener for us. Again, Fabian did a fine job and I would recommend this dealership to anyone. More

Sold me a CPO car that was in an accident and did not disclose it even though they were fully aware of it. They provided a clean car fax but conveniently did not provide an Autocheck report, which indic disclose it even though they were fully aware of it. They provided a clean car fax but conveniently did not provide an Autocheck report, which indicated the damage and accident. I didn't think anything of it at the time, but when I went to trade the car in, I found out. I still have all the NJ paperwork where they only indicated chips and scratches as prior damage. More

I called to schedule a service appointment for 2011 X5 and representative was not helpful. I needed an oil change, tire rotation and other work. I requested the loaner but was told I had to wait while the and representative was not helpful. I needed an oil change, tire rotation and other work. I requested the loaner but was told I had to wait while the service is being done. The entire experience wasn't pleasant and I rather drive out of my way to have my car serviced. I wouldn't recommend this dealership. More

I have written twice to the head of service with constructive criticism and not received a response after seeking one multiple times. see my most recent correspondence: I have been a customer of constructive criticism and not received a response after seeking one multiple times. see my most recent correspondence: I have been a customer of BMW of Morristown for nine years. We have also been customers of Smythe Volvo for eleven years. I have some observations, constructive in nature: 1. Your dealership has made a decision to limit the number of BMW loaners you have on hand. I am confident when comparing the ratio of embedded customers to loaners you would have a lower ratio than Smythe or Warnock Lexus - you would be the lowest. This creates consequences: a. You discourage loaners – I have observed that you appear to emphasize to customers that the visit will only be one hour. I wonder if you measure a metric vs. that claim. b. Only after several hours and issue do you then offer a rental car from either Enterprise or Dollar. Imagine my surprise when I am offered a Kia Mini Van as my loaner after paying $60K for my BMW. I then this week I got a very large jeep that could induce labor for an 8 month pregnant woman due to its shocks.. 2. Unevenness of your Service desk staff: a. I observed three young woman yesterday they ranged from outstanding to very poor. One who truly gets it vs. one who does not seem to view us as customers with passion or priority. 3. Your reception area for customers a. This gets an A as a facility. It works for me as I can work on site. My wife only cares about meeting the quoted hour b. Associates of your company should understand that all their conversations are heard by the customers and should refrain from holding them in this area Smythe is a true customer focused dealership. They earn 10s consistently from us. Their experience is flawless, have virtually no turnover. We get loaners 99% of the time, the rest our sales guy will drive us home. And relative to a 10, you would receive a 6 particularly since my visit on 3/30 was a repeat due to the fact that a replaced GPS DVD player did not work after leaving the dealership on 3/17. I love my car, but dealership performance is now a strong criteria for purchasing my next one which will be this year. More

BMW of Morristown sold me a defective 2011 BMW 750xi, refused to replace defects that were agreed to before delivery was accepted, registration process took six weeks longer than promised during which ca refused to replace defects that were agreed to before delivery was accepted, registration process took six weeks longer than promised during which car could not be used, sold a tire and rim insurance policy from non-BMW company that has subsequently refused to honor claims against covered damage, refused to communicate or respond to e-mails and calls. Vehicle is now in repair shop of BMW of Manhattan and I am being asked to pay approx. $4,000 for required repairs to bring car back to original condition. More

All I have to say is "First In Class Service." True professionals that go above and beyond to take care of the customer, particularly in Service. I would highly recommend to anyone looking for a B True professionals that go above and beyond to take care of the customer, particularly in Service. I would highly recommend to anyone looking for a BMW dealership in New Jersey to buy or service their vehicle. You will not find better service anywhere else and I have owned quite a few cars before coming here. Over the last year I purchased two vehicles from them (traded the first one in for a larger vehicle and they were more than fair on the trade in price given the vehicle had a minor issue with the service engine light staying on). Before selling me the second vehicle, which was an X3, they went above and beyond to make sure the car was prepped for sale/delivery from a maintenance inspection standpoint correcting even the minor things and free of charge!!! So a special thanks to all of the folks in the Service Department for helping me with both of my vehicles! You all have been great to work with and I really appreciate the service. Couldn't be happier with my overall experience! Look forward to future visits! More

I am writing to express my complete satisfaction with the excellent sales experience I received from Morristown BMW in Morristown, NJ. I recently purchased a 2006 BMW 325xi, from the moment I spoke to them o excellent sales experience I received from Morristown BMW in Morristown, NJ. I recently purchased a 2006 BMW 325xi, from the moment I spoke to them on the phone, it truly was a smooth process/transaction. Everyone there was friendly, respectful, professional and really listen to the customer. I highly recommend this dealership and look forward to doing business with them in the future. Sincerely, Rachel Norwalk, CT More

I have bought or leased over 20 vehicles since 1975, including BMW, Honda, Audi, Acura, Infiniti and Lexus. Most dealers and sales reps were good, some very good, but few were as "exceptional," as BMW M including BMW, Honda, Audi, Acura, Infiniti and Lexus. Most dealers and sales reps were good, some very good, but few were as "exceptional," as BMW Morristown. My Sales Advisor Michele Clarke is the best in the business, and the main reason for my returning to her dealership for a third second and third BMW after my prior leases expired. Michele stayed in touch during the entire three-year lease period, keeping me informed about product developments, design changes, special deals and general news about the BMW brand. Ryan McGowan in Finance was extremely efficient and forthright. Servicing the vehicle at BMW Morristown's massive facility is swift and painless, no long waits, and the car is returned when promised, with all the work done. This is a professionally run operation across all departments, and, the most important observation that I could make is, while there, always feeling that the owners, managers and sales force have the best interest of the client as the first paragraph in their "Mission Statement." I would highly recommend BMW of Morristown to any auto shopper looking to reclaim the glory days when "Customer Service" was NOT an oxymoron. More