BMW of Mountain View

I am happy working with this dealership in Mountain View, California. All my last 4 cars that I leased was from this dealership. I don’t find any other dealership as friendly and professional as them. California. All my last 4 cars that I leased was from this dealership. I don’t find any other dealership as friendly and professional as them. More

A great experience with Kevin and Sean! I am looking forward to experiencing more at BMW of Mountain View from the service department. I am looking forward to experiencing more at BMW of Mountain View from the service department. More

Super organized process for purchase as well as service and great employees and customer service in every area and great employees and customer service in every area More

BMW of Mountain View has been excellent to deal with, both during the negotiation process and in the follow up by them in the first week of ownership of my new (to me) car. I felt less of the high-press both during the negotiation process and in the follow up by them in the first week of ownership of my new (to me) car. I felt less of the high-pressure sales that one can encounterr at many/most dealerships, with open willigness to negotiation in the process. More

Awesome experience that does not end after you take delivery of your car, it continues through multiple platforms and channels. delivery of your car, it continues through multiple platforms and channels. More

Dishonest dealership. Terrible customer service. I purchased an extended warranty on a new BMW from Raphael Chin for $4350. Who told me I would be refunded the whole amoun Terrible customer service. I purchased an extended warranty on a new BMW from Raphael Chin for $4350. Who told me I would be refunded the whole amount if I did not use it. I sold my car while it was still under the manufacturer warranty. The finance department at BMW mountain view started the process wich they maid difficult as it is almost impossible to get in touch with them. They also informed me I would get the whole amount back. I sold my car at the end of September 2023. They gave me a check for $2,435.40 in February of 2025 then the current finance director of BMW mountain view proceeded to tell me after numerous attempts to reach the via e-mail and phone to tell me my extended warranty is pro rated and started 60 days after I purchased my new BMW wich has a regular warranty for 5 years. How does an "extended" warranty kick in during a regular warranty? More

This dealership is great for all our service needs. It’s easy to book an appointment and even when they’re busy, the employees are nice and willing to help. If it’s going to be a long wait, I appreciat It’s easy to book an appointment and even when they’re busy, the employees are nice and willing to help. If it’s going to be a long wait, I appreciate that they book me a ride home and back when the car is ready! More

This dealership is very friendly and the team is there to really help us and make out journey better. really help us and make out journey better. More

Emergency service. Dealer got me in immediately in the morning after calling for an appointment. Dealer paid for an Uber to take me home until later that afternoon wh Dealer got me in immediately in the morning after calling for an appointment. Dealer paid for an Uber to take me home until later that afternoon when I could pick up a loaner, thereby avoiding the cost of an auto rental, above and beyond the call of duty. Repairs done promptly, correctly and per the estimate. More

Very attentive staff. Understood the problem and provided good guidance on what they would do and how long it would take. Also cleaned the car and updated the software. Understood the problem and provided good guidance on what they would do and how long it would take. Also cleaned the car and updated the software. More