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BMW of Mountain View

Mountain View, CA

Overview
Reviews
Vehicles
4.7
1,105 Reviews
Being of the largest BMW dealerships in Silicon Valley, BMW of Mountain View is the premier destination for all new and pre-owned BMW cars and SUVs. Located in Mountain View at the corner of Grand and El Camino Real, our showroom is easy to find! With an extensive inventory of both new and pre-owned BMW cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit BMW of Mountain View in-person and find your prefect car or SUV today!
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150 East El Camino Real

Mountain View, CA

94040

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Showing 1,105 reviews

November 07, 2023

The service agent had great communication with customer. They provide professional services. Excellent customer service! More

by Eypark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 10, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

They said they would get back to me but never did. I think that is poor customer service. More

by smithdad52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t remember
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Nov 10, 2023 -

BMW of Mountain View responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (650) 200-0149 to discuss what we can do to help.

November 05, 2023

The service was great and it was a big job and they were able to do it in one day just for me so I could have my car back to go back to work. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 07, 2023 -

BMW of Mountain View responded

Hi William, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

November 03, 2023

A shout out to Service Advisor Kevin Tran: always professional, personable, hard-working, honest, intuitive, thoughtful, adaptable, understanding, engaging, and miracle-working. He's our go-to. Th More

by MJ33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
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Nov 06, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 02, 2023

Joe Wahler is the man! He was wonderful and certianly will come back because of him! More

by bryan.mccollam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Wahler
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Nov 04, 2023 -

BMW of Mountain View responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!

Nov 04, 2023 -

bryan.mccollam responded

Joe made the whole experience easy. He was extremely accommodating and fair. I trust him in this process. Again, I will go back again because of Joe

November 02, 2023

Service was good, happy with service-related communication. They didn't have the loaner I requested, offered to pay for my Lyft to work, which was great. However, when my car was ready, I missed More

by M2_comp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
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Nov 04, 2023 -

BMW of Mountain View responded

Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (650) 200-0149 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

November 01, 2023

Great people very honest great customer service. Listen to my Needs show me lots of options of cars explain the different type of vehicles and sat down with me to review the car that I needed More

by Hector
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone
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Nov 03, 2023 -

BMW of Mountain View responded

Hi Hector, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 01, 2023

BMW Mountain View made my experience great. Super nice staff members. They were not pushy and let me really make my own decision. They made buying a new car easy and fun! More

by JRenee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leonid Gortovnik
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Nov 03, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 31, 2023

The staff at BMW Mountain View are so friendly, kind & professional with smile on their faces, obviously knowing what they are doing and reply promptly when asked. More

by Bashar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Cardenas, shibon
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Nov 02, 2023 -

BMW of Mountain View responded

We are pleased to hear you had such a positive experience with us, Bashar! If you ever need help, just give us a call. Happy motoring!

October 29, 2023

I have total confidence in my service provider Marc Nappi. He is my go to. More

by sage.firebaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
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Oct 29, 2023 -

sage.firebaugh responded

Thank you!

Nov 01, 2023 -

BMW of Mountain View responded

Hi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.

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