BMW of Mountain View

The first time I made an appointment and brought my car in, they said they don't have enough EV techs to look at it that day so I had to come back in and get my car. The second time I made an appointment in, they said they don't have enough EV techs to look at it that day so I had to come back in and get my car. The second time I made an appointment and brought my car in, they said they don't have enough EV techs to look at it yet. It's been 4 days now and they haven't looked at it yet. Thankfully I got a loaner this time. More

Sent my car in to get the dent fixed in the door. Also to have the trunk fixed doesn't open. Got the car back door looks great but trunk is still not fixed and the inside of the car was dirty. Dus Also to have the trunk fixed doesn't open. Got the car back door looks great but trunk is still not fixed and the inside of the car was dirty. Dust and dirt everywhere. Justin was good. Communicated with me and was helpful. More

On top of my head, my X1's sunroof glass blasted (shuttered to thousand pieces) unexpectedly while I was driving on 101 south before Covid 2020. BMW Mountain View checked with BMW and agreed to fix (shuttered to thousand pieces) unexpectedly while I was driving on 101 south before Covid 2020. BMW Mountain View checked with BMW and agreed to fix my sunroof free of charge. The service was fast and I thought it was all OK. I did a mistake of not checking the sunroof after it was fixed. I just had a baby and Covid hit, we were all locked-in for months and didn't think about using the sunroof. It is after 3-4 years that I opened the sunroof and there are still powdered broken glass pieces on the sunroof tracks. The sunroof doesn't function properly. I cannot believe how this can be missed at a location that provides professional BMW service. To my huge mistake not testing the sunroof right away after all this time, I don't know what to do. To anyone it would be clear that there is no way I can implant broken glass pieces on the tracks but not sure if BMW could fix the tracks now. I am really upset. For basic services the BMW Mountain View is good. Didn't have any issues. More

Very pleasant and relaxed. Service was well explained. Staff were very friendly, helpful and courteous!! Service was well explained. Staff were very friendly, helpful and courteous!! More

Always take care of me with loaner cars and good communication at every step of the process. communication at every step of the process. More

Michael Xie is very easy to communicate, have good knowledge about everything. It was a great experience with all the staff in BMW Mountain View. knowledge about everything. It was a great experience with all the staff in BMW Mountain View. More

Have been visiting Mt View BMW many years. Enjoyed this visit and was pleasant working with the sales associate Michael. Enjoyed this visit and was pleasant working with the sales associate Michael. More

Super easy to purchase my Tacoma and the faculty was super nice. Would definitely recommend purchasing from them. super nice. Would definitely recommend purchasing from them. More

The faculty was very nice and the area looked great a professional. Free coffee and beverages and a great car selection. professional. Free coffee and beverages and a great car selection. More

Jesus and entire staff took great care of me in my purchase of a used Audi A3. Great price, car was in great shape, and buying process very clear, transparent and efficient. I look forward to buying purchase of a used Audi A3. Great price, car was in great shape, and buying process very clear, transparent and efficient. I look forward to buying another car from BMW of MV again in the future. 5 star.. More