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BMW of Mountain View

Mountain View, CA

4.7
1,104 Reviews
Being of the largest BMW dealerships in Silicon Valley, BMW of Mountain View is the premier destination for all new and pre-owned BMW cars and SUVs. Located in Mountain View at the corner of Grand and El Camino Real, our showroom is easy to find! With an extensive inventory of both new and pre-owned BMW cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit BMW of Mountain View in-person and find your prefect car or SUV today!
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150 East El Camino Real

Mountain View, CA

94040

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Showing 1,104 reviews

August 18, 2024

I brought my 2018 BMW 540ix in on July 16, 2024 for a radiator leak, which was covered by my EasyCare warranty. Kevin suggested replacing the two high-pressure hoses as well, but informed me that this wo More

by giantulua
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 23, 2024 -

BMW of Mountain View responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (650) 200-0149 to discuss what we can do to help.

August 16, 2024

Always helpful and effective service department. Convenient and easily accessed location as well, plus they are building more parking next door. More

by Mondo
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 23, 2024 -

BMW of Mountain View responded

Hi Mondo, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 11, 2024

Justin was very professional, detail oriented. Car service was in and out about one hour and half. More

by gliu77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Wyatt
Aug 16, 2024 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 09, 2024

1 Star for Wayne Hong for his unwillingness to listen and support. All the no answers without explanation was not I expected at BMW. I had to ask for another advisor to have my car AC issue looked at (resch More

by BH
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong, Marc Nappi
Aug 12, 2024 -

BMW of Mountain View responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (650) 200-0149 so we may identify ways to improve your experience.

August 07, 2024

The sales person was very professional, knowledgeable and helpful. Took his time to explain everything thoroughly. Highly recommended to anyone who wants to buy from MTV BMW More

by Dolcini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bahman Farzan
Aug 11, 2024 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 29, 2024

Can’t say enough great things about this dealership. From buying to service. All are fantastic More

by scuffle_booming.0u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Wyatt
Jul 31, 2024 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 28, 2024

I recently purchased an X5 from BMW of Mountain View, and let me tell you, their service has been nothing short of disappointing. Just two weeks after the purchase, I noticed those rear air suspension bags l More

by IguanasBurrito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Loftus
Jul 30, 2024 -

BMW of Mountain View responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (650) 200-0149 at your earliest convenience to discuss how we can turn this experience into a positive one.

July 22, 2024

Good service, salesperson is professional and friendly, we had good communication. Thank you for supporting! More

by elin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean
Jul 26, 2024 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us, Elin! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 17, 2024

I have to say that your loaner cars are absolutely disgusting. Each and every car is covered with layers of dust and dirt, nasty on the outside, and worse inside, some with dog/cat hair, food, and be More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 18, 2024 -

BMW of Mountain View responded

Hi Steve thank you for taking the time to leave us your honest feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (650) 200-0149. We hope to hear from you.

Jul 22, 2024 -

Steve responded

Dear BMW of Mountain View: Thank you for your response. I truly don’t have much to add. Perhaps your GM and your Service Manager can start making some immediate changes to ensure the loaner cars are vacuumed, washed, and cleaned before sending them out. An inspection and walk-through should reveal these concerning issues. The fact that either the GM or the Service Manager pretend that they are not aware is alarming.

July 12, 2024

Great service, nice people, Dean is a great guy and professional consultant. Will definitely come back. More

by hhitch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean
Jul 14, 2024 -

BMW of Mountain View responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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