BMW of Mountain View

I was in for fairly extensive service on my 2013 BMW X3 at 75K miles. I schedule the service online and then followed up by phone to change the original date. I have had all service performed at BMW of Mou at 75K miles. I schedule the service online and then followed up by phone to change the original date. I have had all service performed at BMW of Mountain View and like their record keeping and inspection assessment. I appreciate their providing Lyft service to and from my home. More

I came in to get some important work done on my car and everything went perfectly. Easy drop off. Clear communication on expectations. Well done work (from what I can see). everything went perfectly. Easy drop off. Clear communication on expectations. Well done work (from what I can see). More

Every moment at the BMW of mountain view was perfect. This is Jinwoo Shin bought 2014 428 coupe almost 2 weeks ago. A lot of things were good. First of all, the condition of used cars online was really s This is Jinwoo Shin bought 2014 428 coupe almost 2 weeks ago. A lot of things were good. First of all, the condition of used cars online was really similar and good when I saw them in person. Secondly, every employee was kind to everyone. Especially, Adam who was in charge of mine is one of the best employees I have met. Therefore, to decide my mind to get a car at the BMW of mountain view was really confident and enjoyable. I would love to recommend this dealership to my friends. More

The service adviser was nice, thorough, and helpful. The online scheduling was not working. I couldn’t schedule an appointment. The online scheduling was not working. I couldn’t schedule an appointment. More

BMW Mountain View is close to my work, and I had a great experience with Kevin Tran. He is very helpful and patient. experience with Kevin Tran. He is very helpful and patient. More

My original estimate was that I would have my car back the same day or the next. Then I did not receive any updates for three days. When I called, I was informed that my car had not even been seen by anyo the same day or the next. Then I did not receive any updates for three days. When I called, I was informed that my car had not even been seen by anyone yet and that they were still waiting. Then I received a call later that parts were unavailable for my car and they would have to order them. Then, after the weekend, I was informed that the wrong parts were ordered (wrong size, more expensive) and was asked if that was okay??? Sure, please put incompatible parts on my car just because that's what was available, that makes sense. I asked for my car to be repaired correctly. On the day my car was supposed to be ready, I was told it would be done by 1:30. 1:30pm came and went. I did not receive any response for several hours, then I was told that my car *might* be ready that day, and then, yes, actually, it would be done that day. Before the place closed, I confirmed with them that my car was, in fact, ready to be picked up and completed. Just as I arrived at the dealership, I was texted that my car was now not ready to be picked up and asked to come back the following morning. This was when I noticed that the rear emblem was now missing from my car but of course no mention of that from the dealer. This was all on top of a promise of transportation and a loaner car, which are services that don't actually exist if you ask for them. This place really went downhill. More

The service advisor so professional and helpful. every time I asked about car issues.I would love to see mark service advisor again. every time I asked about car issues.I would love to see mark service advisor again. More

Friendly service advisors and great service. it is a bmw service you can always count on. it is a bmw service you can always count on. More

Shopping at Mountain View BMW, West quite a pleasant experience. I felt no pressure from the sales man and I am very happy with the vehicle I purchased. experience. I felt no pressure from the sales man and I am very happy with the vehicle I purchased. More

Overall the dealership is excellent and professional. Very great experiences from them and great employees. Very great experiences from them and great employees. More