BMW of Mountain View

Not at all happy. Kept my car for 2 days. No update from service representative about when my car will be ready. Kept calling their office and left voicemail but no on Kept my car for 2 days. No update from service representative about when my car will be ready. Kept calling their office and left voicemail but no one bothered to call me back. Worst ever service experience. More

I walked in and they helped me right away. I didn’t feel any hassle and they answered all my questions. Would recommend to get your next car here! I didn’t feel any hassle and they answered all my questions. Would recommend to get your next car here! More

I received excellent service from multiple service agents. I brought my vehicle in early and Wayne helped me check in my vehicle since my my service agent was not in the office. Then I worked with Kyl agents. I brought my vehicle in early and Wayne helped me check in my vehicle since my my service agent was not in the office. Then I worked with Kyle when I picked up my vehicle later in the week. More

The sales Rep Mac was super friendly, patient, capable, not only explained the car in every detail, but also managed to place my order quickly and followed up to make sure it's delivered on time. not only explained the car in every detail, but also managed to place my order quickly and followed up to make sure it's delivered on time. More

I was in and out quickly as promised. Leo was awesome and truthful. He's the best. Leo was awesome and truthful. He's the best. More

Apart from convenience (location), I value the professional demeanour of the staff, especially of my agent, Wayne. I also appreciate his prompt replies and thoroughness in letting me know what to professional demeanour of the staff, especially of my agent, Wayne. I also appreciate his prompt replies and thoroughness in letting me know what to expect and/or what he might need to check on. More

Great experience all went well car is great. Took a while to get it. But great car Took a while to get it. But great car More

Mark Sleiman and Hugo Cardenas made the repair journey seamless, the clarity in cost, service updates, follow up videos of repairs needed were exemplary. Felt very comfortable with the whole process. seamless, the clarity in cost, service updates, follow up videos of repairs needed were exemplary. Felt very comfortable with the whole process. More

We got immediate response from BMW Mountain View while I enquired through KBB on multiple dealers. Among the 4 I reached out, BMW Mountainview was first and had the best deal and the car was kept clean in a enquired through KBB on multiple dealers. Among the 4 I reached out, BMW Mountainview was first and had the best deal and the car was kept clean in amazing condition (well serviced and had the records on file that gives a well rounded picture to know the history of the car). Kevin Butler was so professional a sales person that he was not pushing / selling the vechicle rather made us feel very comfortable and was flexible with his schedule. We were so happy to have this vehicle/ deal closed out and looking forward to amazing drives. More

I love the timeliness & welcoming atmosphere. Great communication & follow thru & service...takes no time at all to get my loaner. Great communication & follow thru & service...takes no time at all to get my loaner. More