BMW of Mountain View

I am generally satisfied with doing car service at BMW of Mountain View. The customer service has been great. Mountain View. The customer service has been great. More

Service advisor is customer friendly and professionally, always provides loaner car. Huge open space showroom, I rate it the best BMW dealership in Bay Area. always provides loaner car. Huge open space showroom, I rate it the best BMW dealership in Bay Area. More

Service department Devin was friendly and helpful, though the service took five days which exceeded my expectation. the service took five days which exceeded my expectation. More

Leonardo is friendly and knowledgeable. He is very clear in communication and responds quickly by email or text message even when he's not in the office. I will definitely contact him when He is very clear in communication and responds quickly by email or text message even when he's not in the office. I will definitely contact him when I need anything from BMW. More

I had a service appointment recently at BMW of Mountain View. Working with Mark Sleiman was a pleasure since he made the entire process very easy for me. Thank you Mark! View. Working with Mark Sleiman was a pleasure since he made the entire process very easy for me. Thank you Mark! More

I took the CPO car I bought recently from this dealer back for replacing center console buttons. I lost all my settings for M1 & M2 and other settings tied to user profile. And the car has been acting we back for replacing center console buttons. I lost all my settings for M1 & M2 and other settings tied to user profile. And the car has been acting weird since I picked it up. Could not pin it down for a few days as I am not driving it everyday. It turns out the car is in limp home mode. So now I have to take it in again! On top of all this the dealer appears to be asking me to pay over $2k to remove stains on the center console I reported when I bought the car. I would have returned the car if they told me I have to pay $2k for it! Marc did a great job ensuring my loaner was available and kept me informed. I wish he was a little more proactive and sent me updates without me emailing and asking about the progress as I had to make plans in advance to pick up the car. More

Bought a CPO BMW and the process was good, the salespeople were no-pressure and very informative. They also helped explain all the car's features. My only compliant is they did wash the car and salespeople were no-pressure and very informative. They also helped explain all the car's features. My only compliant is they did wash the car and give me a full tank of gas, but the interior was not detailed as I requested. More

I’ve been going to BMW of Mountain View for services since I purchased my vehicle from them in 2020. I’ve been having great experience since then until my most recent visit last week, and probably would since I purchased my vehicle from them in 2020. I’ve been having great experience since then until my most recent visit last week, and probably would be the last time I would go to this dealer for services or for purchasing a vehicle. I had my vehicle annual service done with them last week. After I picked up my vehicle and left the dealer, I discovered some new curb rash on the left front wheel of my vehicle. I was pretty confident that the curb rash was not there before I dropped off the vehicle with them. I immediately sent an email to my service advisor, told him about my concerns and consulted with him how we could get this incident settled. Also gave them a call and left a voice message. Unfortunately it’s been quite a few days and never got a response from them neither via email nor phone call. Very disappointed!!! More

Good turnaround time on my service and Branden is a great service manager at Mountain View. I’ve had my car done there since I bought it 5 years ago service manager at Mountain View. I’ve had my car done there since I bought it 5 years ago More

Professional team, attentive, friendly service, addressing customers needs. Highly recommend for anyone looking for a new or certified vehicle. addressing customers needs. Highly recommend for anyone looking for a new or certified vehicle. More