BMW of Nashville

I had a great experience working with Kahlil on the purchase of my X3. He was very knowledgeable and helpful! Would highly recommend!!! purchase of my X3. He was very knowledgeable and helpful! Would highly recommend!!! More

Horrible service from this dealership! I’ll never go back! The guy lied to me about not having an appointment nor a loaner scheduled. Once I showed him proof, he still was angry and ups I’ll never go back! The guy lied to me about not having an appointment nor a loaner scheduled. Once I showed him proof, he still was angry and upset. I left & the manager called asking me to come back but I’ll forever decline. More

I have bought 25-30 cars in my life, everything from Honda, Toyota, BMW and Porsche. This is by far the worst and most unaccommodating dealership I have ever dealt with. Maybe because it was a used car Honda, Toyota, BMW and Porsche. This is by far the worst and most unaccommodating dealership I have ever dealt with. Maybe because it was a used car, but it was awful. I was coming in from out of state (they claimed they couldn't ship w a 3rd party). They refused to pick me up at the airport. Once I came and signed the papers no one walked me through the car or offered to show me features, they literally tossed me the keys. I bought the car on a Thursday (wired them the $ before 3 pm that day). I planned on picking up Saturday, no 2nd key, no attempt to contact the prior owner (who just turned it in off lease, and it was leased/ serviced there) to ask about a key. No discounted key if I bought one. They were also unable to tint my windows or offer something else since they couldn't. Yes, the car was used but I paid what they were asking, in cash. I will never buy another car here, More

I took my car for an oil change and they are now charging a 3% service fee for using a credit card. I was shocked. I guess we will find a different place for service. a 3% service fee for using a credit card. I was shocked. I guess we will find a different place for service. More

Incompetent, lazy sales staff without any customer service skills. Do not have any consideration for customers. service skills. Do not have any consideration for customers. More

The worst service center that I have ever used. Plan on a 3 hour oil change. How does it take a service center 3 hours to perform a simple oil change AND YOU HAVE AN APPOINTMENT. After asking th Plan on a 3 hour oil change. How does it take a service center 3 hours to perform a simple oil change AND YOU HAVE AN APPOINTMENT. After asking the service desk the status of my car he went back to the technician who had to be searched for to return to working on the car. The technician then stared me down before putting air in the tires. For a high end dealership to perform such bad service is shocking. Once my service agreement is up I'm never going back. More

Do not work with Ben at this dealership. I purchased a vehicle and had it shipped and once Ben and this organization received my money they threw me to the wolves. My vehicle was suppose to I purchased a vehicle and had it shipped and once Ben and this organization received my money they threw me to the wolves. My vehicle was suppose to be shipped and I was told I would be contacted when the vehicle was picked up. I was told that my vehicle was going to be picked up the next day (today) and NO one called me and they refuse to take my call. Additionally, the dealership continues to send me paperwork to sign because it wasn't done properly in the office. I currently sit with no knowledge of where my vehicle is, no help from customer service, and no one answering my call. This has been the worst car buying experience. I wish I read the review prior to doing a deal with this company. More

My recently out of warranty BMW X5 had a service light come on, I booked an appointment with BMW Nashville. I received more than service, I received a repair bill for over $20,000. I declined their servic come on, I booked an appointment with BMW Nashville. I received more than service, I received a repair bill for over $20,000. I declined their services and took my car to Kennedy Performance Center in Nashville. My repair bill from them was $0.00. Who does that? The most legitimate, honest and righteous BMW service company likely in the United States. Well done gentlemen, you've earned a customer for life. BMW Nashville should be ashamed of themselves, you've lost a customer for life. No new car sales or services from me ever again. Why would Kennedy Performance Center tell me that there was nothing wrong with my car, when they have every incentive to sell me repairs that I don't need. I gave them BMW Nashville's repair statement. Honesty goes a long way with me. I have no affiliation with Kennedy Performance Center, however if you're not taking your car there for service or modifications, you're likely getting robbed. More

I got my pre owned 540i and had a great experience. It was fast, straightforward, and fair. Austin and Jacob made it a smooth process. I would definitely recommend and buy here again. It was fast, straightforward, and fair. Austin and Jacob made it a smooth process. I would definitely recommend and buy here again. More

BEWARE OF OUTRAGEOUS SERVICE PRICING. Per Google X5 windshield washer pump replacement is BETWEEN $265 and $328. BMW charged me $938. According to the service department, the BMW Repai Per Google X5 windshield washer pump replacement is BETWEEN $265 and $328. BMW charged me $938. According to the service department, the BMW Repair Manual says it's a 3.5 Hour Job. Actually completed in less than 1.5 Hours. SERVICE ADVISOR told me "They are like plumbers." "If they tell me 3.5 hours and it only takes 1.5 hours, they still charge me 3.5 hours". THIS IS TOTALLY ADMITTING THEY ARE DISHONEST IN THEIR SERVICE QUOTES. I have been to other BMW service departments that do not OVERCHARGE just because they can. ALSO FOR AN OIL CHANGE THEY CHARGE $75 FOR AN OIL DISPOSAL FEE THAT THEY DO NOT TELL YOU ABOUT WHEN QUOTING PRICE OF AN OIL CHANGE. All HONEST Oil Change sites include the FEE in their price. I checked with Jiffy Lube, Goodyear, Express Oil and Valvoline. TOP COST FOR A BMW X5 OIL CHANGE, $129 plus tax. OIL DISPOSAL INCLUDED. Asked for the Service Manager to call me. No response. IF YOU ASKED ME, DO NOT USE BMW OF NASHVILLE. VERY DISHONEST AND DO NOT CARE ABOUT CUSTOMERS. More