BMW of Nashville

Sales is not customer friendly. They do not honor deals they make. When a mistake is made they don’t try to resolve only try to do damage control. Horrible customer experienc They do not honor deals they make. When a mistake is made they don’t try to resolve only try to do damage control. Horrible customer experience and arrogant is being nice. More

They will Strip your bolts everytime. do not service your vehicle here there automotive service is a joke. do not service your vehicle here there automotive service is a joke. More

I had a really good review for this dealership, but am changing my review. I bought a used lexus which has been a great car. The car only had one FOB. I kept calling the dealership to talk to the general changing my review. I bought a used lexus which has been a great car. The car only had one FOB. I kept calling the dealership to talk to the general manager but could only leave messages. He never called me back. After several months, I finally wrote an email to him letting him know that I really felt like a car that expensive should come with two FOBs and asked if he could help me. He responded quickly, never apologize for the issue or not returning my calls and said they weren’t required to provide two FOBs, which of course I knew. The issue wasn’t one of legality, but more of good customer service and keeping the customer happy. I buy cars often, but won’t be revisiting this Nashville dealership. I also hardly ever write bad reviews about anything but the managers lack of concern was surprising to say the least. More

Do not take your bmw here. Failed to do full inspection. Rod threw the motor now after three days of picking it up we have no car… Failed to do full inspection. Rod threw the motor now after three days of picking it up we have no car… More

I took my 2021 430i coupe in for a tire replacement. I have had the car less than a month and found a bulge in the tire. I hit a very large unavoidable pothole on the night I purchased the car. I ass I have had the car less than a month and found a bulge in the tire. I hit a very large unavoidable pothole on the night I purchased the car. I assume this is what caused the bulge. Of course, this was not covered under any warranties that were purchased with the car. The cost of the tire replacement was $400+. I had also had 2 major warnings come up on the iDrive screen-Engine Malfunction & Drivetrain Malfunction. The car had 5100 miles on it at the time of the messages. These are pretty major warnings for a practically new car. I asked service to check these warnings and see what was going on. I was told by Brad that could not be done the day I was there because it would take several hours and I was waiting on the car. I said I could leave the car if I could have a loaner. He told me they were not giving out loaners unless the car had to be left for several days. I just paid over $50,000 for a practically brand new car and in less than a month have had to pay for a new tire and have had major engine warnings, and you are not willing to give me something to drive while this is being checked out? I asked Brad if they could just look at the code saved from the message and let me know if the car is safe to drive and I would make arrangements to bring it back to get to the reason for the warnings repaired. After asking three times, Brad finally agreed to check the cause of the message. He reported back that it was a reading from an engine knock sensor. The reading could be from a bad sensor (the car has 5,000 miles). Another reason could be from mice chewing on wires in the engine!? He reported that mouse droppings were found in the engine compartment, and there was a strong possibility the wires have been chewed on causing the sensor to send the warning. Brad informed me if this was the case, none of the repair would be covered under warranty. I told him I keep the car in the garage, have seen no evidence of mice or destructive activity in my garage, have kept 2 vehicles in the garage for the past 6 years and never had a mouse problem with them. I said quite possibly this happened before I got the car, in which case, I have no intention of paying for the repair of this. Brad insinuated that if the mouse problem is the case, that it happed after I received the car, since the sensor went off the first time at 5100 miles. That does not mean the damage was not already there. The fact that 3 weeks after I bought the car, a family of mice took up residence under the hood of my car and have destroyed the wiring, is highly unlikely in my opinion. I do not know for sure the warning message is a result of "chewed" wiring until the car is actually inspected at the time the engine knock sensor is replaced. I do know that if that is what I am told, I will not be paying for the labor of taking the car apart and putting it back together and will be taking the car back to BMW Cool Springs where it was purchased because clearly it had major issues when it was sold to me. I expected top notch customer service for what is said to be an excellent dealership. I did not get that and was very disappointed. More

Victoria Mulea helped me and my brother with 2 custom build M3 comps! Pricing was best in the country, and there were absolutely no games! Victoria updated us every step of the way, from when the build build M3 comps! Pricing was best in the country, and there were absolutely no games! Victoria updated us every step of the way, from when the builds went into production, got on the boat, arrived at the port, and arrived at the dealership. It was an amazing experience, and we got to enjoy Nashville for the day as well! Matt McCain , the sales manager, whom we originally spoke with about getting the cars, is a straight shooter and extremely cordial over the phone when we first started. When we we finalized paperwork a few days before arriving, Omar Nelson, the finance manager, was also super helpful and courteous. Thank you Victoria, Matt, and Omar on an amazing buying experience! And yes, you're all correct...skyscraper grey is a much better color than that ugly brooklyn grey! More

Excellent, classy dealership and top level sales personnel. It was easy to test drive cars. personnel. It was easy to test drive cars. More

Terrible experience. I had an appointment to have my BMW that I purchased at this location serviced. When I arrived I was assigned to an advisor. He was very unprofessional, rude and unorganized. that I purchased at this location serviced. When I arrived I was assigned to an advisor. He was very unprofessional, rude and unorganized. More

HOW DO THESE PEOPLE STAY IN BUSINESS???If I could rate HOW DO THESE PEOPLE STAY IN BUSINESS??? If I could rate them zero stars I would. Set up a "VIP appointment with them, drove an hour each way to get HOW DO THESE PEOPLE STAY IN BUSINESS??? If I could rate them zero stars I would. Set up a "VIP appointment with them, drove an hour each way to get there, arrived early & checked in, only to be ignored. The car we were interested in was nowhere to be found. The one we thought was the test drive car...a salesperson got in & drove off. Found another car we liked, a program car. Finally, 10 minutes after our scheduled "VIP" appointment time, some sales associate came out & told us that the car we were interested in we could not test drive, because the service manager had it the night before, and when he came back, dropped the key in their key box. The service mgr was not there, and he was "the only one with the key to the lockbox." We had had enough...and left. A week later we drove to BMW of Chattanooga & found exactly what we wanted. There, too, we had a "VIP" appointment. When we arrived on time, the car was parked out front, clean and ready to be driven, and a large sign hanging in the window with our name an VIP on it. The service was great and we bought the car. So much for BMW of Nashville. If you like snooty Brentwood attitude...this is the place for you! Otherwise, I'd recommend looking elsewhere. More

THEY SOLD US A PIECE OF S#%@!! We purchased a 2012 BMW 328i in 2019 for our daughter. Just 2 years and under 7,000 miles the car is no good, not worth repairing. The dealership failed to disclose to us th 328i in 2019 for our daughter. Just 2 years and under 7,000 miles the car is no good, not worth repairing. The dealership failed to disclose to us that this year and model car has a KNOWN mechanical problem...N20 Timing Chain Failure. So well known that there have been several class action lawsuits filed against BMW. This type of information should be passed along to the consumer. They have definitely violated the "Sale of Goods Act" and their ethics are lacking! The best part is that my daughter had her oil change done at their service department on a Wednesday and on the following Sunday the timing chain broke. According to all the research I've done, the service person should have seen metal shavings in the oil pan. Hmmmm, seems fishy to me. A warning popped up on the dashboard and within seconds her cat stopped abruptly in the middle of the street (on a back road), therefore putting her life at risk. Scared her so bad, she called me crying hysterically. Fortunately, no one was traveling right behind her. More