BMW of Nashville

was sold a vehicle that was sold to another customer! I have been working with this dealership for about 3 weeks and I have to say I am extremely dissatisfied with the lack of customer service I have recei have been working with this dealership for about 3 weeks and I have to say I am extremely dissatisfied with the lack of customer service I have received. This has been by far the worst experience of my life. I finally decide on a vehicle and pay the down payment they take my money and tell me will let me know when the vehicle will be delivered. None of that happened after they got my money no word from them at all. I had to call the lm at least 3 to 4 times to see when the car will be delivered. Now granted my salesman told me that he would call me back in 5 or 10 minutes of course that never happened. So again I had to call back again and only to find out that the car was sold! My money was withdrawn after they knew the car was sold! So pissed off is not even a word I can say describe how I feel right. Then to insult me even more they "find" another one on there lot that is 3k more and send it to me! Who does that!?!? I wanted the original deal nothing more but no they decided to be greedy and go up 25 bucks on the note! Won't ever be doing business with BMW OF NASHVILLE AGAIN! And still have not been refunded!! More

Can not get tags We purchased a new X5 BMW on 10/29/2019 we are on our third temporary tags and we get a different answer every time we contact the dealer. Once you bu We purchased a new X5 BMW on 10/29/2019 we are on our third temporary tags and we get a different answer every time we contact the dealer. Once you buy the vehicle the dealership can't get you out of the door quick enough. Buyer beware! More

DISHONEST DEALERSHIP ABSOLUTE WORST SERVICE, LACK OF PROFESSIONALISM AND MANIPULATION I HAVE EVER WITNESSED!!! DO NOT DEAL WITH THEM!! THEY WILL CHEAT YOU AND YOUR FAMILY ABSOLUTE WORST SERVICE, LACK OF PROFESSIONALISM AND MANIPULATION I HAVE EVER WITNESSED!!! DO NOT DEAL WITH THEM!! THEY WILL CHEAT YOU AND YOUR FAMILY AND TAKE ADVANTAGE OF ALL INVOLVED! My son went to lease his 1st car and trade a car that his father owned and had given him permission to trade. This would be his 1st large purchase out of college. He explained his father would need to transfer title to him...no problem, stated the salesman. (BMW later released the salesman.) They made an agreement, signed all the papers and my son took possession of a new car while BMW takes possession of the car his father owns while stating they will mail paperwork to him immediately. The dealership mailed all the paperwork to my husband, who promptly signed and returned it and mailed to the state info that was required. A few days later, the finance mgr called my son, acting extremely ugly, hateful and unprofessional, stating my son needed to charge $6,000 on a credit card until the title was back from the state or return the car. RIDICULOUS!!!! After thinking it over and remembering how the finance mgr treated him, my son decided he would take his business elsewhere and return the car. He returned the car EXACTLY when the finance mgr stated, only to discover, BMW had already sent his car to auction and were awaiting it's return. (The finance mgr had LIED and stated his car was on site.) They gave him a less desirable car to drive while they waited on his to be returned. WEEKS later, his car was finally returned to the dealership and an appointment was made to regain his car and return the other. After first taking possession of the loaner car and keys, they revealed his car. He was SHOCKED at the appearance. 1. It had auction stickers all over it, not removed. Imagine the damage the glue has done to his paint. 2. The rearview mirror was missing with wires dangling!! 3. His car tag was missing. 4. His car storage, where the car tag receipt and history of car service was EMPTY!! 5. The interior was FILTHY!! 6. After driving off the lot, he realized they had taken miscellaneous parts from the engine and now it was not performing properly. Let me state, my husband and I purchased this car for him as a reward for earning a scholarship for college. We maintained it in excellent running condition until BMW took possession of it. My son and husband have made several trips to this dealership to discuss the situation and BMW of NASHVILLE refuses accountability. How absurd!!!! Why send a car to auction until you have the title??? If you are going to send it to auction ASAP, why require a title??? PLEASE, PLEASE do yourself a favor and drive to Huntsville or ANYWHERE else before doing business here. I believe BMW's are great cars. My family has owned 3 previously and loved them all. We have never been treated with corruption UNTIL this dealership. They are the most dishonest, unprofessional and manipulative people I have ever dealt with!!!! I have never written a review like this. Please share with all your friends and family. I do not want anyone else's loved ones taken advantage of like our family has been!! Please read other reviews also. You will see similar stories of their unethical behavior. More

Sold car out from under me. Would give them a minus one if I could. I am from Chattanooga. I made an offer on a 2013 BMW. After they agreed they then accepted my credit card de Would give them a minus one if I could. I am from Chattanooga. I made an offer on a 2013 BMW. After they agreed they then accepted my credit card deposit. The salesman called back the next day and said that the car had sold for the full listed price. I guess it is about money not honor. More

FOUR MONTHS & NO WAY TO REGISTER MY VEHICLE! I purchased my 2013 Vehicle on October 30, 2018 and have been given every excuse, my emails are being returned as not delivered, and ignored phone cal I purchased my 2013 Vehicle on October 30, 2018 and have been given every excuse, my emails are being returned as not delivered, and ignored phone calls, & texts messages. I’m now being forced to hire an attorney and will sue this dealership for four months of stress and hardship, I’m driving illegally, because I have NO WAY TO REGISTER MY VEHICLE and they decided to all of a sudden follow Tennessee laws and refused to extend my temporary tags! I’m getting ready to pay my fourth car payment and technically can’t legally drive to work! This is my only vehicle and I have been dropped without any way to contact them for a status update! They don’t give two xxxxs about the customer, once they get your money! Michelle Hasler is by far the poorest excuse of a finance manager and Carol Lawson was nothing but a lying xxxxx of a salesperson! They want to ignore unhappy customer, now it’s going to get real. I will do everything in my power to get this dealership shutdown! More

Great Customer Service! Great service and very helpful. Sterling was a great person to work with a continued to update me on my progress. He also offered me the special on oi Great service and very helpful. Sterling was a great person to work with a continued to update me on my progress. He also offered me the special on oil changes that day. Great waiting room while getting service on car too! Didn't mind the complimentary car clean either! More

New service customer What a GREAT experience I had with BMW Cool Springs!! Trevor Eich is a great asset to your department and and your dealership in CoolSprings. What a GREAT experience I had with BMW Cool Springs!! Trevor Eich is a great asset to your department and and your dealership in CoolSprings. More

The receptionist I called about a service I needed for my x3 and Mariah told me she’ll transfer my call. I was kept on hold then kept telling me if I call sales they c I called about a service I needed for my x3 and Mariah told me she’ll transfer my call. I was kept on hold then kept telling me if I call sales they could help me out. She then told me to call back later and hung up right after without any explanation. I called again and she started getting an attitude over the phone. So I walked in and saw Mariah at 11am on sept. 19 and when I walked over to her she rolled her eyes then started going thru her phone until I got her attention. Because of this immature xxxx I will no longer be going to BMW of Nashville and have my car serviced elsewhere. More

Poor Customer Service BMW of Nashville is apparently not into selling cars. During our visit at the dealership and test drive our salesperson was informative and friendly. BMW of Nashville is apparently not into selling cars. During our visit at the dealership and test drive our salesperson was informative and friendly. Since they didn't have in stock what I was looking for, we left with the promise that he would contact us within the next couple of days with new inventory. After that communication was a dead end. I either received no response at all, minimal information that didn't help me make a purchase decision or empty promises that he would send me a list of vehicles momentarily but he never did. First I wanted to contact a different salesman at BMW of Nashville but then decided not to pursue anything at this dealership after reading several, quite bad reviews of their maintenance service as well. More

Ask For Michael Ayers If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with sinc If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with since buying my BMW. I was considering trading in my car altogether due to my previous experiences with another dealership, but from my first interaction with Michael he has been responsive, patient, honest, and truly committed to resolving issues that have been going on for months that no one else could get fixed. His knowledge of my BMW and ability to explain it to me makes me feel much better about the money I have to spend to get it serviced. I trust him 100% and will not take my car to anyone else moving forward. More