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BMW of North Haven
North Haven, CT
1,414 Reviews
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June 03, 2025
Title: Loyal Customer of 10+ Years — Now Completely Disillusioned I’ve been a loyal BMW of North Haven customer for over a decade, leasing and servicing multiple vehicles for myself and my family. U Disillusioned I’ve been a loyal BMW of North Haven customer for over a decade, leasing and servicing multiple vehicles for myself and my family. Unfortunately, my recent experience has made it clear that loyalty means nothing to this dealership’s current management. From the very beginning of my 2022 lease, I raised concerns about persistent, loud brake squeaking. I repeatedly requested that the pads and rotors be replaced, only to be told that BMW of North America doesn’t consider it a problem and therefore they would not address it. I later learned from other BMW owners and mechanics that this issue can be resolved with proper service — it’s not “normal metallic brake noise” as they claimed. They simply chose to ignore it. Then came the radiator issue. I paid $4,000 for a repair to fix an overheating problem — only for the same issue to reoccur within two weeks. I was told it was “a new problem” and would require another $4,000 out of pocket. No ownership of the initial repair. No goodwill for a long-term customer. At the end of my lease — with the car at 90K miles (far over the 15K/year lease cap) — I explored buying the car. Instead of helping me transition, I was pressured into purchasing a $5,000 powertrain warranty and a tires/dent/keys protection package. When I later had a flat tire, another dealership informed me that the protection did not cover my tire, forcing me to pay out of pocket again. The finance manager did eventually agree to cancel the powertrain warranty on a prorated basis, but that only happened after I pushed for accountability. It’s hard to believe this would have been resolved had I not escalated. To make matters worse, I left a public Google review last year detailing my concerns. The owner initially replied, stating he would follow up. Not only did he never contact me — he deleted his reply, a clear sign of dishonest and performative customer service. I’ve dealt with their so-called “star” salesperson, who also promised follow-up. That, too, never happened. Empty promises, dismissive attitudes, and no regard for a customer who brought years of business to their door. This dealership used to stand for something. Today, it stands for hard-sell tactics, shallow apologies, and a refusal to take ownership of repeated service failures. As a minority customer, I can’t help but observe the disparity in how complaints are handled when they come from people like me. While certain customers are catered to, others are dismissed and gaslit. It’s hard not to feel that this dealership assumes people like me won’t be heard, and that accountability doesn’t apply when we speak up. That ends now More
by ASF
Employees Worked With
Actually the Service manager who is no longer there - and the owner who said he would follow through but didn’t , Oraine Graham
March 28, 2025
Was a great experience went above and beyond and followed through with everything promised facility was clean and welcoming would definitely recommend BMW of North Haven for your automotive needs through with everything promised facility was clean and welcoming would definitely recommend BMW of North Haven for your automotive needs More
by CACHIPO
Employees Worked With
Chandran Venkitachalam, Muhamed Efendic
January 02, 2025
Extremely professional and accommodating. We couldn’t ask for better service. They went above & beyond to put us in the vehicle we were looking for. We couldn’t ask for better service. They went above & beyond to put us in the vehicle we were looking for. More
by shin-kenshin
Employees Worked With
Steve Canada
December 20, 2024
Excellent-Client Advisor, Khaled Nasser was A pleasure to deal with.very knowledgeable, and understanding. Will definitely be a return customer deal with.very knowledgeable, and understanding. Will definitely be a return customer More
by jayr325Jay
Employees Worked With
Khaled Nasser-Client Advisor
December 15, 2024
Horrible customer service . I recently bought a certified BMW from them and within 2 weeks I received a low oil warning and to add a quart of oil. When questioned about if they I recently bought a certified BMW from them and within 2 weeks I received a low oil warning and to add a quart of oil. When questioned about if they changed the oil before selling the vehicle I was given the run around . There is no reason why a $46000 “certified “should need a quart of oil 2 weeks after purchase. More
by Dave
Employees Worked With
Khalid naseer
