BMW of North Haven

A year after my first visit to the BMW North Haven branch, I revisited it for my car’s annual maintenance. When I arrived at the branch, the same professionalism and warm environment welcomed me the d branch, I revisited it for my car’s annual maintenance. When I arrived at the branch, the same professionalism and warm environment welcomed me the day I purchased my car a year ago. The BMW North Haven branch is where you can see from the first moment that people are experts in their jobs—special thanks to Stephanie Mismas and Oraine Graham for their great assistance and warm hospitality. More

Title: Loyal Customer of 10+ Years — Now Completely Disillusioned I’ve been a loyal BMW of North Haven customer for over a decade, leasing and servicing multiple vehicles for myself and my family. U Disillusioned I’ve been a loyal BMW of North Haven customer for over a decade, leasing and servicing multiple vehicles for myself and my family. Unfortunately, my recent experience has made it clear that loyalty means nothing to this dealership’s current management. From the very beginning of my 2022 lease, I raised concerns about persistent, loud brake squeaking. I repeatedly requested that the pads and rotors be replaced, only to be told that BMW of North America doesn’t consider it a problem and therefore they would not address it. I later learned from other BMW owners and mechanics that this issue can be resolved with proper service — it’s not “normal metallic brake noise” as they claimed. They simply chose to ignore it. Then came the radiator issue. I paid $4,000 for a repair to fix an overheating problem — only for the same issue to reoccur within two weeks. I was told it was “a new problem” and would require another $4,000 out of pocket. No ownership of the initial repair. No goodwill for a long-term customer. At the end of my lease — with the car at 90K miles (far over the 15K/year lease cap) — I explored buying the car. Instead of helping me transition, I was pressured into purchasing a $5,000 powertrain warranty and a tires/dent/keys protection package. When I later had a flat tire, another dealership informed me that the protection did not cover my tire, forcing me to pay out of pocket again. The finance manager did eventually agree to cancel the powertrain warranty on a prorated basis, but that only happened after I pushed for accountability. It’s hard to believe this would have been resolved had I not escalated. To make matters worse, I left a public Google review last year detailing my concerns. The owner initially replied, stating he would follow up. Not only did he never contact me — he deleted his reply, a clear sign of dishonest and performative customer service. I’ve dealt with their so-called “star” salesperson, who also promised follow-up. That, too, never happened. Empty promises, dismissive attitudes, and no regard for a customer who brought years of business to their door. This dealership used to stand for something. Today, it stands for hard-sell tactics, shallow apologies, and a refusal to take ownership of repeated service failures. As a minority customer, I can’t help but observe the disparity in how complaints are handled when they come from people like me. While certain customers are catered to, others are dismissed and gaslit. It’s hard not to feel that this dealership assumes people like me won’t be heard, and that accountability doesn’t apply when we speak up. That ends now More

They provide excellent service. The staff is friendly and competent. Loaners are provided with reasonable notice. The staff is friendly and competent. Loaners are provided with reasonable notice. More

Was a great experience went above and beyond and followed through with everything promised facility was clean and welcoming would definitely recommend BMW of North Haven for your automotive needs through with everything promised facility was clean and welcoming would definitely recommend BMW of North Haven for your automotive needs More

The service department is great, always willing to explain and are very helpful and knowledgeable. explain and are very helpful and knowledgeable. More

Extremely professional and accommodating. We couldn’t ask for better service. They went above & beyond to put us in the vehicle we were looking for. We couldn’t ask for better service. They went above & beyond to put us in the vehicle we were looking for. More

Excellent-Client Advisor, Khaled Nasser was A pleasure to deal with.very knowledgeable, and understanding. Will definitely be a return customer deal with.very knowledgeable, and understanding. Will definitely be a return customer More

Horrible customer service . I recently bought a certified BMW from them and within 2 weeks I received a low oil warning and to add a quart of oil. When questioned about if they I recently bought a certified BMW from them and within 2 weeks I received a low oil warning and to add a quart of oil. When questioned about if they changed the oil before selling the vehicle I was given the run around . There is no reason why a $46000 “certified “should need a quart of oil 2 weeks after purchase. More

Friendly staff, accommodate my needs, service representative very knowledgeable and answers all questions that I have. representative very knowledgeable and answers all questions that I have. More

They have been helpful considerate of my thoughts and accommodating whenever I have had to deal with them accommodating whenever I have had to deal with them More