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BMW of North Haven

North Haven, CT

4.4
1,397 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,397 reviews

February 15, 2022

Ellen, Stephanie and Joe were very professional and made my X1 purchase stress free! Great experience! I would highly recommend them and the dealership to all my friends and family. More

by Callie0032
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Mismas, Ellen McHenry, Joseph Garcia
Feb 16, 2022 -

BMW of North Haven responded

Thanks for sharing your thoughts about your experience with Ellen, Stephanie, and Joe here at BMW of North Haven. We appreciate your business and hope to see you again soon! The Ultimate Experience The Team at BMW of North Haven

February 14, 2022

Pleasant trustworthy reliable are just a few words about the BMW team. I have a story you can contact me if you have questions More

by Katherine Chambers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
Feb 15, 2022 -

BMW of North Haven responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Katherine, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of North Haven, we look forward to having you as one of our valued customers for many more years to come! The Ultimate Experience The Service Team at BMW of North Haven

February 13, 2022

Great experience! First time we custom ordered a vehicle and could not be happier. Staff is friendly and our needs were met. From ordering to delivery, service was outstanding. More

by shamchantry-03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Eduardo Calderon, Justin O'Sullivan
Feb 14, 2022 -

BMW of North Haven responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

February 13, 2022

Basel makes purchasing a car a fun, easy and satisfying experience each time. You feel like your buying a vehicle from a friend and the entire process is stress free and unique every time. I know when I as More

by Tlew84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad
Feb 14, 2022 -

BMW of North Haven responded

Thank you so much for choosing BMW of North Haven! Congrats on your new purchase, and let us know if Basel or our team can be of any more assistance! The Ultimate Experience The Team at BMW of North Haven

February 13, 2022

Excellent Customer Service. Very knowledgeable and friendly staff. Makes a comfortable experience when buying a new or used car. More

by s.priolo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Eduardo Calderon
Feb 14, 2022 -

BMW of North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Ultimate Experience The Team at BMW of North Haven

February 12, 2022

From scheduling to maintenance to time promised I could not have been more satisfied with the outcome More

by JOHN@LANAINSURANCECT.COM
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 12, 2022 -

BMW of North Haven responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Ultimate Experience The Service Team at BMW of North Haven

February 11, 2022

I was very happy with the service I. Got at the service dealership my service adviser was very helpful More

by ANTHONYS112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Feb 12, 2022 -

BMW of North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Ultimate Experience The Service Team at BMW of North Haven

February 10, 2022

The people at the dealership were good. The reason I brought in my X3 was no Audio Cross Traffic Alert. I was told that this is the way it is. Both of my present Toyota vehicles have an audio beeping. W More

by tbaltes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oraine Graham
Feb 27, 2022 -

BMW of North Haven responded

Thank you for your review and we are pleased to hear that our staff provided you with good customer service. We're sorry your visit didn't go entirely as planned, however, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Service Team at BMW of North Haven

February 09, 2022

Very friendly staff. Brought my car in for Service and had a loaner for almost a week. That was a life saver. However I was disappointed that when I picked up my car they told me it had been washed which More

by FREITASDAVID45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Feb 10, 2022 -

BMW of North Haven responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! The Service Team at BMW of North Haven

February 09, 2022

Waited for an oil change which was supposed to take 1 to 1.5 hours. It took 2 hours and 45 minutes. No one came out to tell us it would take longer than what we were told. More

by AJLANA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
Feb 26, 2022 -

BMW of North Haven responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at BMW of North Haven

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