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BMW of North Haven
North Haven, CT
1,413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 08, 2021
Always some confusion with this dealership about what’s covered by warranty and what’s not. I have had this problem not just this time but on multiple occasions years ago as well. I thought they would have covered by warranty and what’s not. I have had this problem not just this time but on multiple occasions years ago as well. I thought they would have improved but it’s the same. The go to answer seems to be “that’s not covered by warranty” you talk to a few people multiple times and magically it’s covered. I have had far better experiences at other BMW dealerships. This warranty coverage non sense seems to be a unique problem with this dealership. More
by KAHUJA70
Verified CustomerEmployees Worked With
Alison Connors
June 07, 2021
My service appt was smoothHad an awesome loaner car, and My service appt was smooth Had an awesome loaner car, and I was done by the end of the day. Drop off was very smooth. My service appt was smooth Had an awesome loaner car, and I was done by the end of the day. Drop off was very smooth. More
by eskbfrank
Employees Worked With
Oraine Graham
June 07, 2021
Pleasant from the time I called and book the appointment (Megan) until I drove in and out. Quick turn around service. The guy (Luis) explained and price everything, which was good to know before I left my (Megan) until I drove in and out. Quick turn around service. The guy (Luis) explained and price everything, which was good to know before I left my car. I returned to a vacuum and clean car. Service and customer service was GREAT! More
by MR.KELVINWEBB
Employees Worked With
Megan Sutfin, Luis Cubille
June 07, 2021
Great experience! Andy and Eduardo were fantastic and very easy to work with. My car was in sooner than expected. Definitely will be back for another car after my lease is up! very easy to work with. My car was in sooner than expected. Definitely will be back for another car after my lease is up! More
by andreafigulyhair
Employees Worked With
Eduardo Calderon, Andy Duque
June 07, 2021
Very nice people. The service was great. The tutorials were very helpful. It was very no pressure. The process was painless. I would do it again. were very helpful. It was very no pressure. The process was painless. I would do it again. More
by dmautner90
Employees Worked With
Corey Jones, Eduardo Calderon, Stephanie Mismas
June 07, 2021
Best car experience I've had. Andy was great to work with. He even found a tape measure so I could measure the car to assure it would fit in my garage! Everyone I dealt with was professional and easy t with. He even found a tape measure so I could measure the car to assure it would fit in my garage! Everyone I dealt with was professional and easy to work with. More
by barbarabacal
Employees Worked With
Andy Duque
June 05, 2021
They were very professional and attentive. They helped me find an outlet to charge my phone, and I watched tv while my car was being serviced. The seating in the waiting area was attractive, but uncomfor me find an outlet to charge my phone, and I watched tv while my car was being serviced. The seating in the waiting area was attractive, but uncomfortable. More
by lorib2
Employees Worked With
Ashley Roudie, Alison Connors
June 04, 2021
Service is excellent at all levels. I am impressed by the willingness of each person employed here. Thanks to everyone who made my experience wonderful willingness of each person employed here. Thanks to everyone who made my experience wonderful More
by SHIRLEY_WILLIAMS53
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
June 04, 2021
Amazing new car buying experience! Excellent customer service, fantastic pricing and super friendly employees! I would highly recommend Andy, Eddy and BMW of North Haven!!! :) service, fantastic pricing and super friendly employees! I would highly recommend Andy, Eddy and BMW of North Haven!!! :) More
by colellan1
Employees Worked With
Eduardo Calderon, Andy Duque
June 03, 2021
Alison is outstanding - from taking my call to schedule the "emergency" appointment to helping me reset the "auto start" on my car. That's what keeps me coming back to BMW North Haven - great customer ser the "emergency" appointment to helping me reset the "auto start" on my car. That's what keeps me coming back to BMW North Haven - great customer service! Not to mention to quality work done by the artisans in the shop! More
by MGII58
Employees Worked With
Alison Connors
