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BMW of North Haven

North Haven, CT

4.4
1,397 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,397 reviews

May 10, 2021

Will definitely do business here again. Chris Combs was very responsive to my emails and text messages. Eduardo Calderon was very informative in explaining things to us. More

by scottmcclure1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Chris Combs
May 10, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate this awesome, five-star review. We're glad to hear that both Chris and Eduardo delivered such a great experience! Congratulations on your new purchase, Scott! The Ultimate Experience The Team at BMW of North Haven

May 10, 2021

The greetings were so friendly. The atmosphere is very different than any dealership I’ve ever been to (in a good way). My Sales person Andy was very kind and attentive! I didn't feel pressured at all. More

by Tee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Duque
May 10, 2021 -

BMW of North Haven responded

Congratulations on your new vehicle! It's fantastic to hear that Andy provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

May 10, 2021

From the start of the process to the finish of driving away in our car, everyone at bmw north haven went above and beyond!! Chris and Matt were exceptional! As this being not only our first BMW, but our f More

by Mgilbert995
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Chris Combs
May 11, 2021 -

BMW of North Haven responded

Thank you so much for choosing BMW of North Haven! Congrats on your new purchase, and let us know if we can be of any more assistance! The Ultimate Experience The Team at BMW of North Haven

May 10, 2021

The team in North Haven was great, and Andy in particular listened to what I had in mind for a new vehicle and provided me with very thoughtful advice and recommendations. He very quickly found a car with mo More

by karen.moran0604
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Duque
May 11, 2021 -

BMW of North Haven responded

Karen, it's fantastic to hear that Andy and our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! The Ultimate Experience The Team at BMW of North Haven

May 09, 2021

Stephanie was the best car salesperson I’ve ever dealt with. She was knowledgeable about every aspect of the car and took her time to make sure that I understood everything she was saying. I felt zero pre More

by Marycfox61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt - finance director , Stephanie Mismas
May 10, 2021 -

BMW of North Haven responded

Thank you for your business and this fantastic feedback. We're happy to hear that our team was able to serve you and demonstrate our commitment to great service. We're looking forward to sharing this five-star review with Stephanie, Matt, and our team. If there is anything we can assist you with in the future, please let us know. The Ultimate Experience The Team at BMW of North Haven

May 07, 2021

Biggest rip off in town. Makes you wait , over charges, took 3 hours for a few bulbs and charged me likr 400$. Yes everyone was nice but I felt like I was taken advantage of. More

by PSAGNELLA33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis Cubille
May 07, 2021

Great car buying experience. Basel Saad handled the whole process in a professional manner. I will recommend BMW of North Haven to all of my friends. More

by steve@lmmre.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Eduardo Calderon
May 07, 2021 -

BMW of North Haven responded

Thank you for your feedback on your recent visit to BMW of North Haven. I'm glad to hear that Basel was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase, Steve! The Ultimate Experience The Team at BMW of North Haven

May 06, 2021

The convertible top on my 2004 Z4 stopped operating after closing 95% of the way. I managed to close the top manually as directed in the BMW owner's manual and dropped the car off for BMW of North Haven's More

by TMULRANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
May 05, 2021

I always feel like asking for a loaner at this dealership is a problem. Then you get one and they act like they are doing you a huge favor and are a 17 y/o borrowing dads car. More

by PW
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alison Connors, Luis Cubille
May 19, 2021 -

BMW of North Haven responded

Hello, Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your concerns in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly. The Service Team at BMW of North Haven

May 19, 2021 -

PW responded

I do not want to speak one-on-one about this. I spoke to the service rep at the time . The sales process with your facility was spectacular. The vehicle has been spectacular. The service department and customer service leave a lot to be desired. I made my feelings quite clear to the service representative and wrote on the back of it when I had to fill out a questionnaire the first two times I had a loaner. I no longer have to do that, so that is a plus, but I still feel as though the dealership considers providing a loaner a huge favor and that they are absolutely certain I am either going to damage it or do something in it or with it that is 'against the rules' of which the list is extensive. It is just a very demeaning check in and check out process. I have owned and had loaners from both Audi and Porsche and was never made to feel this way. Additionally, my car has a total of 24000 miles on it and comes in for regular service as required. This most recent visit I had to put four new tires on the car and when I questioned tires wearing out with so few miles I was told that the front end is out of alignment. I assume when I bring my car in for service that it is also given a check up and that this is something that should have been caught before it resulted in $1700 worth of tires on a two year old vehicle. All things considered, when my lease is up in 7 months I will most likely not be getting a third BMW and since I believe the Mercedes dealership next door has the same ownership, I most likely will not purchase there either.

May 05, 2021

Appointment scheduling was easy. Service rep was friendly and the service was done and ready on time. Car was washed and cleaned when picked up More

by WILLIAML.HYMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Cubille
May 05, 2021 -

BMW of North Haven responded

Thank you, William, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Ultimate Experience The Service Team at BMW of North Haven

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