Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of North Haven
North Haven, CT
1,397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,397 reviews
May 05, 2021
Professional patient and courtesy. They were communicative from the start and answered all my questions. The dealership was clean and neat. Definitely a pleasure to work with. communicative from the start and answered all my questions. The dealership was clean and neat. Definitely a pleasure to work with. More
by Spencer
Verified CustomerEmployees Worked With
Basel Saad, Eduardo Calderon
Helpful May 05, 2021
A great experience at BMW of North Haven by providing expert knowledge and techniques through professionalism in a comfortable setting in the smoothest way possible. expert knowledge and techniques through professionalism in a comfortable setting in the smoothest way possible. More
by Motoman
Employees Worked With
Meghan is always supportive as a customer service rep and always has a true concern for all your needs., Eduardo Calderon, Andy Duque, Ashley Roudie, Don Smith, Alison Connors
May 04, 2021
Great service! The technician that worked on my vehicle treated it like it was his own vehicle. Whoever he is I hope he is the only one to work on it whenever I come back. treated it like it was his own vehicle. Whoever he is I hope he is the only one to work on it whenever I come back. More
by MARKLAGASSE
Employees Worked With
Ashley Roudie, Alison Connors
May 04, 2021
I don’t feel as though I get the best service when I do bring my car in. Left car for tires. They could not deliver my car to me when done. I took an Uber for $27 to bmw. Both flat light and tpm displayed bring my car in. Left car for tires. They could not deliver my car to me when done. I took an Uber for $27 to bmw. Both flat light and tpm displayed on dash More
by COLLYMORE47
Employees Worked With
Ashley Roudie, Luis Cubille
May 04, 2021
This is my third BMW purchase from 3 different dealerships and I would rank NH as # 3. Level of service doesn’t match the clientele that’s purchasing this type of vehicle. It appears that it’s abo dealerships and I would rank NH as # 3. Level of service doesn’t match the clientele that’s purchasing this type of vehicle. It appears that it’s about their numbers versus the personal relationships with the customer. More
by dakelly0
Employees Worked With
Pierre Fitzenberger
May 04, 2021
Nobody better than Basel. From when you walk in the door to finding you exactly what your looking for to the delivery Carly Simon song says it the best. Nobody Does It Better. to finding you exactly what your looking for to the delivery Carly Simon song says it the best. Nobody Does It Better. More
by coninerich
Employees Worked With
Basel Saad
May 03, 2021
My 2014 X5 is currently in for service. I have had my car in for service multiple times over the past several months, for a new problem each time. I am puzzled as to why these subsequent problems have not be in for service multiple times over the past several months, for a new problem each time. I am puzzled as to why these subsequent problems have not been detected while the car was in for service. I have certainly lost confidence in the BMW brand that I’m not sure can be repaired. I would like to think that those who are performing the service are capable. You have had my car for service for more time than I have driven it during these months. I’d like to feel confident that it will be fixed this time. Alison Connors has been great and the only bright spot in my BMW experience. More
by georgesartor
Employees Worked With
Alison Connors
May 03, 2021
I came in for an evaluation because the car had cranking issues. BMW charged me $200 for the diagnosis and couldn't find anything ( I even suggested it could be a fuel problem, and BMW even kept it overnigh issues. BMW charged me $200 for the diagnosis and couldn't find anything ( I even suggested it could be a fuel problem, and BMW even kept it overnight). I then sent the car to JP Motors in Woodbridge and they immediately (less than 2 hrs) found that the issue was fuel related, and pin-pointed it as it being the fuel pump by checking with a fuel pressure gauge. I went ahead and asked them to perform the job, and now the car has no cranking issues. They also diagnosed a second problem I also noticed, and to JP Motors it was evident: there is a slight misfiring in the engine due to a bad coil that BMW did not even see. BMW should be able to diagnose these types of problems on their own vehicles, and I cant justify bringing my cars here again for service. More
by Rav4buyers
Employees Worked With
Alison Connors
May 03, 2021
Easy booking of appointment. Received a loaner car without issue or problem. Fast, friendly service. Luis was great. Paid less than the quote which is always a nice surprise without issue or problem. Fast, friendly service. Luis was great. Paid less than the quote which is always a nice surprise More
by JONATHAN.KIRSCH
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
May 01, 2021
Ellen was conscientious eager to please and honest. She was on her way home in her car but she stopped and took the time to asked me questions about what I was looking for. She gave me her card and when I was on her way home in her car but she stopped and took the time to asked me questions about what I was looking for. She gave me her card and when I came to see her two days later she remembered my name and we worked good together. More
by dchef705
Employees Worked With
Matthew Was our finance person. We found him to be open and honest. He gave us and laid out all of our options. And he was flexible and putting together a deal that worked for us., Eduardo Calderon, Ellen McHenry
