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BMW of Norwood

Norwood, MA

4.7
1,801 Reviews

918 Providence Hwy

Norwood, MA

02062

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Showing 1,801 reviews

March 01, 2026

No worries and always satisfied with BMW of Norwood service and parts.Been going here for about 10 yrs with the same car.535xi. I bought it with almost 40k miles and now has 198k miles on it. Still goi More

by reogs450h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Mar 04, 2026 -

BMW of Norwood responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2026

The service rep. was awful, condescending and untrustworthy, as was the service manager. I will never return to this dealership, and I am even contemplating getting r More

by Neveragain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Daughtery
Mar 05, 2026 -

BMW of Norwood responded

We are sorry to hear that your recent service visit left you feeling this way. That is certainly not the BMW Norwood experience we want to provide.  We take concerns about communication and professionalism very seriously, and the ones you described do not reflect our core values that we operate by.  We would like the opportunity to learn more however with a completely blank profile and review we are unable to locate your visit. At any time, you would like to provide fact-based information and work through this situation together, please reach out at jheskett@Group!Auto.com for assistance.    Kind regards,   Jeremy Heskett Aftersales Director - BMW Norwood

February 28, 2026

Routine oil change and air filter took too long. Wait was almost 3 hours. Car was done just sitting in the back. Try and get easy jobs out quickly. More

by envogue82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyke
Mar 05, 2026 -

BMW of Norwood responded

Thank you for your feedback. We apologize for the extended wait time and understand how frustrating that can be, especially for routine maintenance. Your comments have been shared with the team as we continue working to improve efficiency and better manage service flow. We're committed to delivering an improved experience on your next visit. BMW of Norwood - 781-762-2691

February 26, 2026

Great service with helpful staff and easy scheduling. Completed on time and thoroughly cleaned. Satisfied customer! More

by Nolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 02, 2026 -

BMW of Norwood responded

Hi, we are glad we could help! We do hope we can be of assistance in the future. Take care!

February 25, 2026

My visit was great. My oil change was complete within time expressed. I will be back More

by Groberts1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anibel
Feb 28, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

February 21, 2026

I would like to recognize Aleksandr Banar for his patient with me and made the whole car buying experience beautiful. Aleks is amazing and super knowledgeable. He is really passionate about his job because I More

by Marywachob25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Banar
Feb 22, 2026 -

BMW of Norwood responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2026

My sales and service experiences have been consistently excellent; I highly recommend this BMW dealership More

by Bmwlover
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario (sales) Steve Martin (Sales Manager), Dan Drinkwater & Melvin (service advisors)
Feb 21, 2026 -

BMW of Norwood responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

February 18, 2026

had such an amazing experience buying my car at BMW of Norwood! From start to finish, the entire process was seamless, stress-free, and honestly so easy. Huge shoutout to Tony in sales , he made everyt More

by Ashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Paul
Feb 19, 2026 -

BMW of Norwood responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 17, 2026

I had a recall and oil change done. It was quicker than I anticipated <2 Hr. Carlos was my service manager. He was also kind enough to coordinate a ride for me to the mall as I had som More

by landerson.181920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 19, 2026 -

BMW of Norwood responded

Hello, thank you for your kind review; we are happy to pass along your comments to Carlos here at BMW of Norwood! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2026

Service department is pretty good, recommended the service needed for car. The car was done in timely manner. More

by Swati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel
Feb 19, 2026 -

BMW of Norwood responded

Hello Swati, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

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