BMW of Norwood

Warranty Issue Dan Macdonald took care of our 12 year old 328xi on a warranty issue that I could not get the dealer I purchased it from to even call me back after 4 Dan Macdonald took care of our 12 year old 328xi on a warranty issue that I could not get the dealer I purchased it from to even call me back after 4 days, He treated my wife & I like we had purchased the car there and we were customers for years even though it was first time we had been there, We hope to someday go back and purchase a new vehicle from them as they know how to take care of a customer. More

Jason Nassif made the process so easy Jason Nassif was our salesman and he was super brand knowledgeable. He made the process super smooth. He couldn’t have made the process easier. The bu Jason Nassif was our salesman and he was super brand knowledgeable. He made the process super smooth. He couldn’t have made the process easier. The business office Paula was wonderful and great with every part of that aspect. And the brand specialist Paul at the end to explain the X5 top to bottom was a nice touch. Prime does it right!! More

Great follow up Ali always kept me up to date with the repairs and explained why things would take longer. Also the shuttle was great. I could make a cappuccino while Ali always kept me up to date with the repairs and explained why things would take longer. Also the shuttle was great. I could make a cappuccino while waiting. Not bad! More

Purchased a X1 Salesman was perfect to work with, no issues at all. Car explained and delivered quickly. The genius gentleman was thorough and explained the car time Salesman was perfect to work with, no issues at all. Car explained and delivered quickly. The genius gentleman was thorough and explained the car time. I would def recommend this dealership to friends. More

Pleasant experience all around The dealer is a pleasure to do business with. Great service and all work done as requested. Would recommend BMW of Norwood . Teresa is the best and th The dealer is a pleasure to do business with. Great service and all work done as requested. Would recommend BMW of Norwood . Teresa is the best and the entire staff is very courteous and professional in the job they do. More

Repair with no appointment Check engine light came on when I first started the car in the morning. I drove into the service shop first thing in the morning without an appointmen Check engine light came on when I first started the car in the morning. I drove into the service shop first thing in the morning without an appointment and they took me in. The problem ended up being the typical NVLD problem, so the repair was simple, I was only there for about 3 hours. Waiting room is well appointed (coffee, drinks, bagels and muffins upstairs) with fast wifi so I could keep working remotely while I waited. All members of the staff were helpful and cheerful. More

Great service as always Dan McDonald has been my Service Adviser for over 10 years. He is knowledgeable, professional and very friendly. I will say that I was disappointe Dan McDonald has been my Service Adviser for over 10 years. He is knowledgeable, professional and very friendly. I will say that I was disappointed that the price of detailing my car went from $165 to $269, so did not get that done. More

Excellent Servuce I needed a new car since I had a problem with my old car. Amazingly, the salesman Manny got me what I needed at a very good price and helped me unloa I needed a new car since I had a problem with my old car. Amazingly, the salesman Manny got me what I needed at a very good price and helped me unload my old BMW. Junior the finance guy just showed me options and did not push me. Great experience and so fast. More

Follow through on commitments very poor. Very mixed level of service. Our sales person missed commitments time and again and would blame others. For example the car reg took over a week to co Very mixed level of service. Our sales person missed commitments time and again and would blame others. For example the car reg took over a week to complete and numerous follow up calls. While, Our experience with the BMW Genius, Paul was excellent. Paul was very thorough and did a great job explaining the features of the car and customizing to my needs. More

Service call Fixed problem in timely fashion. Did a great job. I’m very happy with the service provided. Sent me photos of the problem to document. Fixed problem in timely fashion. Did a great job. I’m very happy with the service provided. Sent me photos of the problem to document. More