BMW of Norwood

car was towed and dropped off over the weekend My customer service rep picked up my vmail and email over the weekend and handled everything flawlessly. Dan McDonald was in constant communication th My customer service rep picked up my vmail and email over the weekend and handled everything flawlessly. Dan McDonald was in constant communication throughout the Sat night dropoff thru the Tuesday pickup. More

Out of Warranty Electrical Problem My car is 8 years old and has about 176,000 miles on it, and recently developed an electrical problem. My trusted BMW independent mechanic recommende My car is 8 years old and has about 176,000 miles on it, and recently developed an electrical problem. My trusted BMW independent mechanic recommended visiting a dealership for my electrical issue, so I took it to BMW Gallery of Norwood since they did two recalls for me in Fall 2018. Kaiser Rivera was my Service Advisor and he was great. He actually listened to my concerns, and what steps I had already taken to identify the problem, and made recommendations about how to prioritize the diagnostic and potential repairs. Even better, he was honest about how long it would take and approximate costs. When necessary, I will return to BMW Gallery of Norwood for service and warranty work. Can’t speak to the sales staff. Strangely, I learned that this dealership is part of the Prime Automotve Group. Bought, and serviced for 6 years, a Honda Fit at Prime West Roxbury Honda. Their sale staff were not good, and the service advisors were hit or miss at best. More

Never again! Purchased a brand new 2012 X3 from this dealership. Had mostly all service visits from this dealership. Car had major issues at 60k miles and 69k m Purchased a brand new 2012 X3 from this dealership. Had mostly all service visits from this dealership. Car had major issues at 60k miles and 69k miles. Dealership tried to strong arm me to buy a new BMW and receive minimal amount for trade in. Would not meet me in person to discuss as promised. Never again this dealer or a BMW. More

BMW Gallery is extremely professional and courteous Everyone at the dealership, from the individuals who greet you in the garage to the service personnel are terrific. They are respectful of your time a Everyone at the dealership, from the individuals who greet you in the garage to the service personnel are terrific. They are respectful of your time and keep you informed every step of the way regarding the service required and cost. More

Great job and excellent advisor My BMW X5 was sent for maintenance and BMW recall fix. My new advisor Ali Kooros clearly explained all issues for maintenance and recall fix. He manag My BMW X5 was sent for maintenance and BMW recall fix. My new advisor Ali Kooros clearly explained all issues for maintenance and recall fix. He managed to scheduled the date, car rental and applied suitable discount/coupon to adjust the final cost. The technicians did an excellent job to bring back a car like renewed. I am very grateful for everything. More

Very helpful Carlos was very helpful. He answered all the questions I asked and I liked that he was corcerned about my safety I really appreciated it 🤙🏻 Carlos was very helpful. He answered all the questions I asked and I liked that he was corcerned about my safety I really appreciated it 🤙🏻 More

Very professional I bought a car from BMW of Norwood in Massachusetts I live in Pennsylvania everything was done via phone and fax machine. Very professional was able I bought a car from BMW of Norwood in Massachusetts I live in Pennsylvania everything was done via phone and fax machine. Very professional was able to get a hold of my salesman Jake 24 seven would recommend this dealership to anyone I know. The car was in great shape when it arrived and nothing was hidden. Dropped the price a reasonable amount upon request and worked with me very step of the way very happy with my service. More

Great service and prompt service Experience was great; timely, professional, courteous. All the right things one hopes for when having one’s vehicle serviced. I would highly recom Experience was great; timely, professional, courteous. All the right things one hopes for when having one’s vehicle serviced. I would highly recommend this service center to friends and family members. More

Jason and team made it easy This was my second vehicle from this dealer and I found the experience to be painless and communication to be tight. Jason and team worked well togeth This was my second vehicle from this dealer and I found the experience to be painless and communication to be tight. Jason and team worked well together and communication was great. More

Tire replaced Super friendly and very helpful and professional. Very happy with service provided. Will return for further work. Everyone was very pleasant to deal w Super friendly and very helpful and professional. Very happy with service provided. Will return for further work. Everyone was very pleasant to deal with issue we had. More