BMW of Norwood

Therese was very polite and helpful. The waiting area is very neat. The cappuccino is exceptional. The waiting area is very neat. The cappuccino is exceptional. More

Service and Theresa Mellen is always pleasant, honest and knowledgeable. I always wait and feel I am well taken care of. knowledgeable. I always wait and feel I am well taken care of. More

Jayme in service and Gabriel in genius department were great! Highly recommend both! Thank you! :) great! Highly recommend both! Thank you! :) More

The people that works there are good for what they do every day thank you every day thank you More

Excellent service from all Employees. Theresa is the best service representative, she is quick and thorough Theresa is the best service representative, she is quick and thorough More

My service manager is easy to get access to. Service was over and an above. Communication is great! Text messaging me updates as my service progressed. Service was over and an above. Communication is great! Text messaging me updates as my service progressed. More

Francisco helped me with a BMW Certified Pre-Owned (CPO) used 2019 BMW 3 series car. He was wonderful - totally knowledgeable about every feature of the car, very easy to work with, super attentive when I used 2019 BMW 3 series car. He was wonderful - totally knowledgeable about every feature of the car, very easy to work with, super attentive when I had questions or had issues to resolve in the purchase process. I was able to take the car out for a long test drive so I could really see how it handled. His manager Mike also helped me with some of the details and was equally amazing to work with. Absolutely one of the best car-buying experiences my wife and I have ever had. On delivery of the car, Paul, the product genius (a title that is well deserved), helped me to learn all of the ins and outs of the car. We spent over an hour going over different aspects of the car's controls and systems, which was invaluable. Wow - I have never experienced a delivery that was as professional and informational as this. I have to mention the CPO aspect too. Even before I test drove the car, the dealership had installed new tires and did some brake work to get the car ready for sale. During the test drive, I noticed some vibration at higher speeds. Before I took delivery of the car, the service team looked into it, made several adjustments to the brakes and tire balancing, and now the car drives as smooth as silk. The car drives and looks like a brand new car in just about every way possible. And CPO gave me an additional year of warranty which is great. I would definitely recommend CPO. More

They stated we needed an engine oil leak repaired for over $5000.00 because of all wheel drive. There were never any drips on the garage floor. We went to another shop who told us there was no leak. Rath over $5000.00 because of all wheel drive. There were never any drips on the garage floor. We went to another shop who told us there was no leak. Rather there was spillage from removing the oil filter. Always wise to get a second opinion. More

Jayme Snyder was a fantastic service advisor helping me to work through some oil leaks on my X5, including working with my extended warranty company to ensure I was able to take advantage of that coverage. to work through some oil leaks on my X5, including working with my extended warranty company to ensure I was able to take advantage of that coverage. She was clear, prompt, accurate, knowledgeable and friendly. The work appears to have been carried out well, as the leaks appear resolved. More

Bought a Preowned 540 from their corner lot. Specifically told them on the phone I will be doing outside financing, these people run my credit before I even step in the door without my consent, Specifically told them on the phone I will be doing outside financing, these people run my credit before I even step in the door without my consent, claims Roadster runs your credit "automatic". Then I took the car out on the test drive noticed few issues wrong with the vehicle such a piece that goes under the passenger seat, front camera cracked and coolant leak spots around the expansion tank along with green crusty coolant around the connectors, informed the sales rep. His exact words was " I'll have it looked it and if there's a leak I'll have it taken care of" so I felt comfortable to move forward with my purchase. 3-4 weeks after taking delivery I smelled coolant and white smoking coming engine bay, immediately texted the sales person and he said to call and "speak with a manager" tried get in contact with someone no one got back to me then coolant leak started to get worse, towed the vehicle in and the service advisor told me the car was never logged to be in arrive prior to me purchasing to have the coolant issue looked at and they won't be able to cover the issue. So she told me she will speak with the manager from the corner lot about the issue and he said he will cover $300 out of $1800 job because nothing was written to have the issue taken care of prior to me purchasing the car even tho I had told the sales rep the day of test drive and before my 30 warranty period. This place is xxxxing joke, service been great and informative but sales side is a nightmare More