BMW of Norwood

New car Jake was very helpful in helping me purchase my new car. My schedule is tight and and he brought the car to my house for my convenience Paul took a Jake was very helpful in helping me purchase my new car. My schedule is tight and and he brought the car to my house for my convenience Paul took a ton of time going over all the options in the car and how to use everything. He is super knowledgeable and was able to answer all my questions and I felt I was able to use the i drive and other options on my drive home More

Very satisfied with my new 2018 certified pre-owned BMW Impressive dealership- great inventory of certified pre-owned cars. Easy to schedule an appointment and road test. Financing was incredible. Great to Impressive dealership- great inventory of certified pre-owned cars. Easy to schedule an appointment and road test. Financing was incredible. Great to also have a tech explain all the electronics. More

Excellent customer experience BMW Gallery of Norwood is excellent in customer service for a new car sale. From initial walk in to delivery every person I encountered was welcoming BMW Gallery of Norwood is excellent in customer service for a new car sale. From initial walk in to delivery every person I encountered was welcoming, helpful, and knowledgeable. They are ever-present to assist and follow up. I’m very glad I made the choice to purchase from them. More

Seem too busy to smile Workers seem over worked to the point where everyone is so busy it does not have a relaxed feeling like other luxury service experiences that I have h Workers seem over worked to the point where everyone is so busy it does not have a relaxed feeling like other luxury service experiences that I have had. More

Theresa my Rep was execellent. Overall very good service Always professional and courteous. Provided service in a timely matter and dealership was very clean. Friendly staff from start to finish. Did an ex Always professional and courteous. Provided service in a timely matter and dealership was very clean. Friendly staff from start to finish. Did an excellent job in cleaning my vehicle.. More

Exceptional service and personable staff throughout I came in for a recall service on my ‘06 330xi. I had a great conversation with two service employees. The estimated time of service was spot on, and I came in for a recall service on my ‘06 330xi. I had a great conversation with two service employees. The estimated time of service was spot on, and they had available coffee and danishes while I waited. I checked out their basement, where they had some interesting vehicles tucked away: a modified e46 m3 and an e30 325 in stunning condition. When I came to pick up my car, it was washed and vacuumed and they also did a partial diagnosis of an oil leak, neither at any charge. This is not the first time I’ve been in for service or to purchase a vehicle from them. Overall, on every visit, my experience has been smooth and enjoyable. More

Service Your service team was great. My only compliant was your team didn’t clean the inside of the car. I don’t know if this is a special request but I had a Your service team was great. My only compliant was your team didn’t clean the inside of the car. I don’t know if this is a special request but I had assumed if you were washing the inside would have also been done. I pay a lot of money to drive your vehicle and would expect that this would come complimentary after ever service. When I owned my Mercedes they always cleaned the inside. Thanks, Andrea More

Excellent Customer Relations Went in for what I thought was a simple inspection sticker due to changes in the rules around tints - Ali explained the new rules and what needed to h Went in for what I thought was a simple inspection sticker due to changes in the rules around tints - Ali explained the new rules and what needed to happen. I rescheduled and the tint was removed by the detail unit and cleaned and I received my sticker. I was in and out within the timeframe expected. More

Great Service Called for an oil change ...came in on time and my service advisor Theresa gave me an expected wait time. I was out before that time and my vehicle w Called for an oil change ...came in on time and my service advisor Theresa gave me an expected wait time. I was out before that time and my vehicle was cleaned and running smooth. Excellent service!!! Thank you. More

Great experience and results Smooth process for battery service and recalls. Loved the text and email notifications, and the fact that service advisor followed up. They said it wo Smooth process for battery service and recalls. Loved the text and email notifications, and the fact that service advisor followed up. They said it would take whole day and got the call back after 4 hours. Car was waiting washed. Cannot think of anything that went wrong More