BMW of Norwood

Very welcoming atmosphere. Sales advisor was great! Very attentive to my needs and willing to work with me to find my ideal car. Sales advisor was great! Very attentive to my needs and willing to work with me to find my ideal car. More

Loved my experience with Natasha at BMW Norwood. The entire team was professional, informative and made our experience enjoyable. My car was detailed when I arrived and the service rep walked me th The entire team was professional, informative and made our experience enjoyable. My car was detailed when I arrived and the service rep walked me through all the technology and features before I left. More

Every BMW associate I Interacted with in connection with the servicing of my vehicle was courteous and knowledgeable. Since I was waiting at the dealership, while my car was being serviced, I was kept infor the servicing of my vehicle was courteous and knowledgeable. Since I was waiting at the dealership, while my car was being serviced, I was kept informed of the progress and treated well. More

Exemplary across the board, would highly recommend them to others. Thank so much for everything. to others. Thank so much for everything. More

As always everybody there is very professional and Dan is A+ he knows his job very well. He’s very upfront on what needs to be done. A+ he knows his job very well. He’s very upfront on what needs to be done. More

My recent visit to BMW Norwood for service was a combination of professionalism, personal caring and an excellent value. combination of professionalism, personal caring and an excellent value. More

I fully understand the age of my vehicle and that it may not reflect the newest models in terms of luxury or technology. However, when I brought my vehicle to the dealership where it was designed and sold, not reflect the newest models in terms of luxury or technology. However, when I brought my vehicle to the dealership where it was designed and sold, I expected it to be serviced with professionalism, care, and expertise regardless of its age. I have been to the Norwood BMW dealership three times in less than one week, and my original issue still has not been resolved. I initially came in for a diagnostic check and clearly explained the problem I was experiencing, including additional comments outlining exactly what I needed addressed. I followed the recommendations provided by BMW staff, approved the suggested repairs, and paid for them out of pocket after being reassured that the issue would be resolved. Despite this, my vehicle still does not blow hot air. When I returned again, I was told another diagnostic was needed and was then informed that there may be an issue with the radiator. This is extremely frustrating. If the radiator was contributing to the problem, it should have been identified during the initial diagnostic, especially given the symptoms I described from the start. At no point was the radiator mentioned in the first approval or repair plan, which raises serious concerns about the accuracy and thoroughness of the diagnostics performed. I trusted BMW’s expertise and followed all recommendations, yet I am now being asked to continue paying for additional diagnostics without resolution. I do not feel supported as a customer, nor do I feel my concerns were taken seriously. No discounts or accommodations were offered despite multiple visits and unresolved issues. This situation has been aggravating, disappointing, and unacceptable. I am seeking a fair and reasonable resolution to this matter and will continue to pursue one until it is addressed properly. More

I’m a First time customer and I will say this was excellent customer service. The service advisor made sure my wife and I were well taken care of from arrival to departure. excellent customer service. The service advisor made sure my wife and I were well taken care of from arrival to departure. More

I recently had a truly exceptional experience at this dealership. The staff were incredibly professional and consistently helpful throughout my visit. Every interaction I've had here has been a great exp dealership. The staff were incredibly professional and consistently helpful throughout my visit. Every interaction I've had here has been a great experience, reflecting the high standards of the team. I particularly want to commend Teresa for her outstanding service. Her attentiveness and willingness to assist made a significant difference. It's clear that a strong emphasis is placed on customer satisfaction. I highly recommend this establishment for anyone seeking a positive automotive purchasing or service journey. More

Gotta be the slowest service in history of purchasing a car, and picking up a car. You guys have to do something about that it’s awful. car, and picking up a car. You guys have to do something about that it’s awful. More