BMW of Norwood

I have been dealing with Kim for many years now and she is and always was great! Kim goes the extra mile to help & keep her customers happy & always thinks about my safety! I appreciate all she does for me is and always was great! Kim goes the extra mile to help & keep her customers happy & always thinks about my safety! I appreciate all she does for me. More

We had a great experience with this dealership. We would definitely reccommend to a friend. The salesman was enthusiastic, friendly, and very accomodating. We will definitely be back for our next BMW! definitely reccommend to a friend. The salesman was enthusiastic, friendly, and very accomodating. We will definitely be back for our next BMW! More

The service from the staff was incredible. Teresa's attention to detail and friendly demeanor made my visit the most pleasant car servicing experience I have ever had. She made sure my time wasn't was attention to detail and friendly demeanor made my visit the most pleasant car servicing experience I have ever had. She made sure my time wasn't wasted by having a loaner ready when I got there and delivering my car when promised. Whenever talking to other BMW owners, I rave about the service department and how customer focused they are. Receiving this high level of service from Teresa has made me want to make sure dealers take notice of great employees and to reward them for treating customers the way they deserve. More

I have serviced my car here since I became a BMW owner. I currently serviced all four of my BMWs at this dealer and have always found the staff to be attentive and courteous. Kate is outstanding. She com I currently serviced all four of my BMWs at this dealer and have always found the staff to be attentive and courteous. Kate is outstanding. She communicates well, very professional and easy to work with. More

I recently had my car serviced at BMW of Norwood. When I called to make an appointment for my car I was notified that my usual service person had left BMW. So I was given another contact, this contact pers called to make an appointment for my car I was notified that my usual service person had left BMW. So I was given another contact, this contact person was horrible. They had insisted that I wait for my car while it was being fixed because per their system the work was going to take less than 2 hours. I’ve gone to this dealer for 5 years and I had never had to wait. I’ve always had a loaner. I was so frustrated that I was going to go to H. Chambers. I called my sales person at BMW Norwood to ask if their service level had changed. He kindly said no and directed me to Teresa Mullen. Teresa was great. She made the appointment for me and had a loaner ready and I was in and out. She understood the value of other people’s time. After a complete check up my car was there overnight, waiting for a part that was needed; so much for that 2 hour service. I would recommend Teresa to anyone. More

Over the past 12 years, this dealer has handled every service appointment for my cars. The team has always been phenomenal, but I have to say that Teresa Mullen is an absolute asset to the dealership. service appointment for my cars. The team has always been phenomenal, but I have to say that Teresa Mullen is an absolute asset to the dealership. I recently had two unexpected issues with my car & I called her for an appointment. She just told me to drive in and she'd have me in and out of there in no time...and she absolutely did. It was a breeze and it's the same way every time I call her. She treats you as an important client, she's respectful of your time, she's easy to do business with, and I tell friends to buy cars from the Gallery Group because the service they'll get after the sale, especially from Teresa, is the best I've received from all of the major luxury car dealers on the Automile. - BM More

I have upgraded my M3 with BMW and Dinan performance parts. BMW Gallery always exceeds my expectations. I am extremely satisfied with the upgrades. The handling of the vehicle is amazing. Initially, I parts. BMW Gallery always exceeds my expectations. I am extremely satisfied with the upgrades. The handling of the vehicle is amazing. Initially, I worked with the Dinan Manager, Steve Richard to discuss the products and my options. He is always professional and very knowledgeable of the performance product lines. Kim Lexner handled the service appointment, who is always pleasant and great to work with. Lastly, I feel lucky that Matt Gouin was the techician who installed the upgrades. I know that he takes each task very seriously and has a lot of pride in his work. This is why I continue to do business here at Norwood. More

Had my e93 M3 Convertible in a number of times for a very troubling issue with the passenger seat belt. I had 2 different service advisors manage the service on the car to have it come back with the same iss troubling issue with the passenger seat belt. I had 2 different service advisors manage the service on the car to have it come back with the same issue, or comments around it behaving "the way it should". I knew that this wasn' true, and needed someone who would take ownership of the issue, work in conjunction with the garage foreman, and get my car working properly and safely. Teresa looked up the history, saw the issues that had transpired, and vowed to make it right. She worked closely with the shop foreman, communicated progress and setbacks, and made sure that we were workign towards a common goal. The shop ended up having to consult with the BMW AG tech team, and was finally able to solve the issue. Teresa made the experience very aniexty free, showed a true sense of committment, and had a friendly and professional way about her and always stayed positive. It was truly a pleasure to work with her, and I wouldn't see anyone else at this point. This is my 3rd M3 from the Gallery, and I have always had a good experience with the Sales and Service staff. More

Teresa Mullen went above and beyond her ability to make our experience easy and pleasant. We highly recommend her and the dealership. Andrew & Deborah Feldman our experience easy and pleasant. We highly recommend her and the dealership. Andrew & Deborah Feldman More

I've had a great deal of negative experiences when bringing my vehicles in for service over the years, until now! The BMW Gallery, and especially Teresa Mullen were able assist and advise me with the bringing my vehicles in for service over the years, until now! The BMW Gallery, and especially Teresa Mullen were able assist and advise me with the best course of action, while all the time treating me with the respect and courtesy I would expect when purchasing a luxury vehicle. Teresa went to great lengths to explain what was wrong and the best and most cost effective way to resolve my issues. Thanks Teresa!!! More