BMW of Norwood

I all way have purchased vehicles all my life and have never been treated the way this dealership at Gallery service has treated me. now I knew paid the high price but you get the best service for your ve never been treated the way this dealership at Gallery service has treated me. now I knew paid the high price but you get the best service for your vehicles. I recently came in for service and was assisted by Teresa Mullen. I can't say enough about her, her professionalism and friendliness. Every time I walk out from the Gallery she sure can light up my day like a sunshine it made my trip there a positive experience. I have and will continue to recommend, Ms. Mullen and the BMW Gallery of Norwood to friends and family. Great Job!! Thank you More

I've been a customer of BMW Gallery in Norwood for years, and I drive all the way from the Boston area. I don't need to, because there are closer dealerships, but the service department at the BMW Gallery in and I drive all the way from the Boston area. I don't need to, because there are closer dealerships, but the service department at the BMW Gallery in Norwood is so wonderful, I want to keep my BMW business there. I have enjoyed a long, informative, and friendly working relationship with Dan MacDonald. He is my BMW service expert. He's the man to call if I have a question about any kind of BMW service. And he takes the time out of his busy day to answer my questions. More

I am seriously questioning the integrity of the positive reviews written about Teresa Mullen. In late January I had a seriously inappropriate interaction with Teresa. At the time I told her I was going to reviews written about Teresa Mullen. In late January I had a seriously inappropriate interaction with Teresa. At the time I told her I was going to contact her Manager and the owner if necessary. After a "cooling off period", and a talk with another employee, I was under the impression Teresa was on her way out and that management was well aware of her sarcastic and hostile attitude. Considering this is not actually the case, I will be writing a very detailed letter about my experience. On a more positive note, the sales staff, technicians and all other employees I have dealt with in the last 10 years of being a loyal customer have been top notch. I will continue to be a customer, however I will avoid Teresa Mullen completely. More

Teresa..Thank you so much for your kindness and advice on my reapirs and service on both my BMW's...you always put a smile on my face when i walk in the service department....you are my favorite service advi my reapirs and service on both my BMW's...you always put a smile on my face when i walk in the service department....you are my favorite service adviser in the dealership..thanks More

I love coming in for Service to BMW Gallery in Norwood. Teresa Mullen is such a pleasure to deal with. The whole process of getting my vehicle serviced here from start to finish goes so smoothly. From maki Teresa Mullen is such a pleasure to deal with. The whole process of getting my vehicle serviced here from start to finish goes so smoothly. From making the appt to arriving at the dealership and being able to come in contact with such friendly, personal and knowledgable staff just goes above and beyond what I would expect. Teresa has such a great and genuine personality you will not want to go anywhere else for service. She truly is an asset to the company. More

The Service that I have received has been outstanding and the Service Advisor, Teresa Mullen, goes the extra mile to make sure that my needs are taken care of. She will set up the appointment, make sure I h the Service Advisor, Teresa Mullen, goes the extra mile to make sure that my needs are taken care of. She will set up the appointment, make sure I have a ride back to work, calls when my car is ready and sends a driver to pick me up. She is very knowledgeable about service issues and can answer any questions that I might have concerning my vehicle. She is friendly, easy going, accommodating and extremely efficient!! More

I had a full day of appointments with a brief open window when my run flat had a nail in it. No apppointment, NO problem Teresa got me in and out in under an hour. I never missed any appointments when my run flat had a nail in it. No apppointment, NO problem Teresa got me in and out in under an hour. I never missed any appointments More

I have purchased several vehicles over the years and have never been treated the way this dealership has treated me. Excellent!!! A+++++++ I recently came in for service and was assisted by Teresa Mullen. never been treated the way this dealership has treated me. Excellent!!! A+++++++ I recently came in for service and was assisted by Teresa Mullen. I can't say enough about her, her professionalism, knowledge, friendliness, and caring made my trip there a positive experience. I have and will continue to recommend, Ms. Mullen and the BMW Gallery of Norwood to friends and family. Great Job!! Thank you More

Excellent service, my appointment was made at the last minute due to a flat tire caused by a road hazard I was able to get in very quickly and she was able to arrange for a loaner on short notice. The t minute due to a flat tire caused by a road hazard I was able to get in very quickly and she was able to arrange for a loaner on short notice. The tire was replaced under my hazard insuance policy. At the same time a number of mionor service issues were dealt with. More

Today is my last time that I will visit this dealership. I have a BMW 325 and X5 Diesel. When you make an appointment for scheduled maintenance, they tell you it will be 2 hours and less and you can wait. I have a BMW 325 and X5 Diesel. When you make an appointment for scheduled maintenance, they tell you it will be 2 hours and less and you can wait. It seems that they do not want to pay for the loaner. Once you are in, you can wait and wait. The appointment is setup so that you get a loaner only when you pay. When you make an appointment, customer service will say that service appointment does not need it a loaner and you can wait. It is in poor taste. My 325 has 96000 miles and I do have to pay for every service. Guess what - I always get the loaner.My X5 has 30000 miles and I usually have a very hard time with this car getting serviced. I am very disappointed. The agents are generally unfriendly. And by the way I am right now waiting in the dealership. More