BMW of Norwood

2014 BMW 535I- Lemon Car The leased 2014 BMW 535 I - win # WBA5B3C5XED533365 -02/28/2014 , end up to be a lemon car-did not pass emission test , at the dealer service facili The leased 2014 BMW 535 I - win # WBA5B3C5XED533365 -02/28/2014 , end up to be a lemon car-did not pass emission test , at the dealer service facility , with 420 miles on it . Now this car is listed a used car , with 232 miles on it . Usually , the car odometer goes up , and not down . What that means _ the dealer was changing ( roll back ) the car milage ??? it is an fair practice procedure BMW gallery is doing ???? also they were forcing us to get a new BMW , with less features , but for the same price paid for the first leased BMW - $ 1, 800 .00- difference between the first and second car , and also not allowing us to get an lease agreement . Now , we are paying the lease for the old car , and having and much cheaper car , whit a lot of undisclosed safety issues !!!! Nice job BMW Gallery !!!! The worst of the worst experience I had on my life. We own 2 Audi A 8L . Nissan cars , but never ever had such bad experience !!! The WORST OF THE WORST !!!!!!! More

Excellent service from Teresa Mullen Teresa Mullen is a true professional. Our X5 was done on time and all work completed with no problems. Teresa made our service visit painless and free Teresa Mullen is a true professional. Our X5 was done on time and all work completed with no problems. Teresa made our service visit painless and free of any problems. Thank you Teresa for an excellent service experience! More

We went to Dealer Rater to find a high rated sales person at BMW Gallery in Norwood, MA. We found Jay Garant,contacted him and he informed me that he had been promoted and is no longer handling direct sellin at BMW Gallery in Norwood, MA. We found Jay Garant,contacted him and he informed me that he had been promoted and is no longer handling direct selling. After explaining to Jay that my wife (and I) do not enjoy the car buying experience he reassured me that he would have someone equally as professional contact me and that he would be in the back ground to ensure a low pressure buying experience. I found Jay to be very professional and pleasant to deal with and would recommend him. Soon after the call with Jay I received a call from Mario Carosi. Mario also reassured me that this would be a low pressure, pleasant experience. I set up an appointment with Mario for the next day and we meet with him. Both my wife and I found Mario to be very pleasant, knowledgeable and we're very happy with the experience. He is great! Here's where it started to go down hill. We are purchasing a new car for my wife and she wanted the new BMW 4 series convertible. Mario took us to look at one in their storage area and he walked us through all the features etc. That car was too high end for our needs so we discussed ordering one. He offered to let us drive a Coupe they had on the lot as it was very close to the one my wife would be ordering and we agreed. Mario brought the car to the front door and my wife sat in the drivers seat and I in the passenger seat. Mario then began to describe the features and while that process was going on a man walking by the front of the car turned and spit on the ground right on front of my wife and I and just kept walking. I asked Mario who that was and he told me it was Tom Murphy, their new car manager. We both said that was disgusting and went on the review of the 4 series. We test drove it and loved it. We returned and configured the car and Mario then took it to Tom Murphy who put a price on our trade that was $2,000.00 under KBB and informed Mario that he will not discount the 4 series convertible period due to this model being brand new. I told Mario had we known that we would have to pay full MSRP we never would have wasted his time. I apologized and he said that he would try to revisit the discount off MSRP the next day. As promised Mario called me the next morning and said that Tom Murphy decided to offer us an $800.00 discount but that's it, no more on the trade-in either. I thanked Mario for his time, great service and handling of our deal but that we would not over pay for a car under any circumstances, we just don't need a BMW that bad. We bought a new 2014 Audi the next day and had an excellent experience. If you are looking to purchase a BMW I would highly recommend Mario Carosi and Jay Garant but just ask if the BMW that you are looking to buy would be discounted before going to far. More

I was recently looking for a used car, I was really trying to decide between a new Jeep or a Used BMW 330, Which I really liked I went into BMW of Norwood on three separate occasions, and unfortunate trying to decide between a new Jeep or a Used BMW 330, Which I really liked I went into BMW of Norwood on three separate occasions, and unfortunately my experience lacked much to be desired. On all Three occasions I was greeted by a very nice young woman at their counter as you first walk in, But after that, I was on my own, not once did any salesman approach me or ask me if I needed assistance. I probably walked around for 2o mins each time, upstairs in their used car department and outside looking at the used cars on the lot. I was so insulted that I finally left, each time without a single person even saying Hello, Maybe I wasn't dressed to their specifications, or maybe they assumed I had no money, I have no idea. I am a professional, I own my own business, I dress accordingly. I did end up buying the new Jeep, and I'm very happy, If this is how BMW treats its customers, or if this is the image they wish to portray, Thank You, I want no part of it. as a side note, I called BMW of North America and told them of my experience, and they told me that each dealership is owned separately and they have no control over how they treat their customers. I can ssure you, that will be the last time I go there. More

I was there to buy my first bmw I thought buying a I was there to buy my first bmw I thought buying a luxury car would have been a great experience! The salesman was not friendly and was walking I was there to buy my first bmw I thought buying a luxury car would have been a great experience! The salesman was not friendly and was walking around like he was at the gym. Roger would talk to me about his watch and his vacation and not about the bmw i was buying I didn't feel like i was buying a car never mind a luxury car. Other then price i would not recommend this dealer to anyone I would have paid 1000 to 2000 more for a luxury buying experience. More

I give this dealer a COMPLETELY SATISFIED rating !!! I would say that if you are looking for a straight - forward and fast and friendly service BMW GALLERY OF NORWOOD is your dealer. After shopping at nu would say that if you are looking for a straight - forward and fast and friendly service BMW GALLERY OF NORWOOD is your dealer. After shopping at numerous dealers in the area , I felt right at home when I walked in. I set up an internet appointment with ANNA and she then introduced me to Renzo Otero , Rob Piccerno and Phil Driscoll. The rest , as they say is History. No less than 20 minutes after my Test drive I had agreed to numbers on a 2014 BMW X5. What was so important to me was the UNtypical process. There was zero of the " Let me go talk to my manager , back and fourth business". Simple and Straight Foreward would best describe Renzos' style.I knew what vehicle I wanted, He had it incoming,we agreed on a price and I will be driving it home when it arrives. Doesn't get any easier than that. If You are looking for a BMW and want a no hassle/pain free experience ask for RENZO OTERO - He , along with The BMW Norwood process is the reason I bought the vehicle. Thanks again Renzo Otero , Rob Piccerno and Phil Driscoll. I will see you guys for Service. More

I had a terrible service experience on my 2011 550 with BMW Gallery Norwood last month (they fixed none of the specific items that I asked them to address). I have called, emailed, done a live web chat, e BMW Gallery Norwood last month (they fixed none of the specific items that I asked them to address). I have called, emailed, done a live web chat, etc. , but no one has ever called me back or followed up. I keep getting email survey requests from BMW Gallery asking how I liked my service, blah blah and I fill them out with candor, but nothing happens. I cannot tell you how frustrating it is and am ready to shift to another dealer. I have always wanted a BMW and love my 2011 550 xDrive (the first BMW I have owned), but the service experience has been terrible compared to my experiences with the other luxury brands I have owned (Cadillac, Lexus and Acura). More

I bought my X6 here, serviced it here. They damaged it there. Tried to say they didn't, but, fixed the obvious damage that occurred there. I went back there, to buy a new 3 series, why I don't know... The there. Tried to say they didn't, but, fixed the obvious damage that occurred there. I went back there, to buy a new 3 series, why I don't know... They quoted me one price. When I went back, they increased the price by $5000 and stated they didn't know how that price was ever quoted. I walked, only to have the sales person call with a slightly higher then the first quoted price, but they would have to remove some of the luxury add-ons! ARE YOU KIDDING ME..! Stay away, I've learned my lesson. They say you learn something new everyday, I did! Now I'm passing it onto you. Move on, and don't shop Norwood BMW, or any of the gallery dealerships (I can't imagine they are any different)! More

I have been a customer of BMW Gallery in Norwood for years, for their outstanding service department, and for the pleasure of buying cars from Adrian Pirvu in the sales department. Adrian is the lowest years, for their outstanding service department, and for the pleasure of buying cars from Adrian Pirvu in the sales department. Adrian is the lowest pressure, most helpful, most informative, and most accommodating car sales person I have ever worked with. I originally went in about a 12-18 months ago to look at the new 3-series that was redesigned in 2012, and Adrian showed me around the cars and was happy to answer all of my questions as best as he could. I was unsure about the 3-series, because it was longer than I would like. I kept visiting and asking questions though, and Adrian was always happy to help me out. Then the X1 came out, and I was fascinated. Adrian knows that I tend to find out everything possible about a car that I'm interested in, and as he puts it "I sell the car myself". He helped me schedule test drives on all the trims I was interested in, check out trims in inventory so I could experience the options and features in person, and he introduced me to Rob, one of the sales managers, who is also always nice to work with. I had made up my mind: I would get an X1. I also made up my mind about options, and reviewed them thoroughly with Adrian. Adrian and Rob reviewed all of my feature selections to make sure the car had everything I wanted. Adrian ordered the car and kept me informed at every step, and patiently answered all my requests for updates. When the car came, Adrian made time for me to come see it late at night, and I took delivery, well after he was supposed to go home. That, is outstanding service. As for price, Adrian got me a very good deal on the X1. I'm really happy with the price I paid for such a fantastic car, all after such an outstanding car buying experience. More

I just recently purchased a previously used BMW 128I convertible and it was a very relaxed and pleasant experience from start to finish. Jay Garant greeted us with a big warm smile and made this an exc convertible and it was a very relaxed and pleasant experience from start to finish. Jay Garant greeted us with a big warm smile and made this an exciting and awesome experience, which car buying should be for all. Right? He personally oversaw body work that needed to be done to this vehicle and kept us informed daily of the progress. When we picked up the car it looked as though it had just rolled off the production line thanks to Jay's meticulous eye and for conveying our wants and needs to the body shop. Jay is a good communicator and went out of his way to accommodate our needs and wants. For a pleasant car buying experience at Gallery BMW please contact Jay Garant. More